Curriculum Vitae
Catherine (Shuang) Hao
Catherine (Shuang) Hao
· Qualified Affiliate Member of New Zealand Society of Translators and interpreters (NZSTI).
· Full member of Proz.com (The Translation Workplace)
Email: .
Skype ID: henong
Work Location: Auckland New Zealand
Time Zone: NZDT (GMT + 13)
Profile
1. An adaptable flexible and positive attitude
2. Excellent interpersonal skills relating to people at all levels, age and ethnic groups
3. Demonstrated commitment to career development with a dedicated caring and proactive approach
4. High personal standards of integrity
5. Professional in attitude, appearance and performance
6. Excellent command in English and Chinese language both in written and oral\
7. professional translation skills from English to Chinese and vice versa
Relevant skills and experience
Credit Analysis
1. Extensive knowledge on retail banking products (daily account, credit card, personal loan, term deposit, general insurance, life insurance, various types of home loan products) and services and ability to sell them based on customers’ needs
2. Ability to analyze customer credit performance
3. Strong Lending experience
4. Strong attention to details
Sales and services
1. Ability to identity needs through inspired conversation and mind map.
2. Establish a professional credibility with clients in customer service environments
3. Enjoyed extensive customer contact in an often hectic and demanding environment requiring attention to detail and the ability to remain calm and organised under pressure.
4. Meet the sales target (SPSP) consistently and continuously provide to the customers unbeatable shopping experiences.
Interpersonal Communication
Skilled in the written and oral communication of knowledge and ideas in both English and Mandarin, relating comfortably with people from a wide range of nationalities, occupations and professions
Computer Skills
Graphic Design / Adobe Acrobat; Adobe Photoshop CS; Adobe Illustrator 10; Adobe Indesign CS;Adobe Pagemaker
Video Post-Production / Adobe After Effect 6.0; Adobe Premiere 6.0;
Web Production / Macromedia Director MX 2004; Macromedia Dreamweaver MX 2004
MacroMedia Flash MX 2004
3D Animation / Lightwave 7.5
Office Administration / Microsoft Word, Excel and Outlook
Translation Memory / Trados; Dejavu;
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Employment History
10/2003---3/2005 / Position: Manager AssistantTask: Assisting General Manager to communicate with clients, sectors and government authorities. Preparing monthly reports and relevant documents. Be her translator and interpreter during the business meetings.
Company: Touch China Television Ltd
Place: Parnell, Auckland, New Zealand
9/2004 --- 3/2005
(Part time) / Position: Retail Sales representative
Company: Life Pharmacy Ltd
Place: Life Pharmacy, St Lukes Shopping Mall.
10/2003---3/2005 / Position: Translation Co-ordinator
Task: Co-ordinating translation services from the initial quote through to the final delivery and invoicing. Liaising with clients as well as with the contractors via email, phone, fax or post. In-house Mandarin translator. Tasks management and customer service.
Company: Gardyne Holt Translation Service
Place: 18 Beresford Sq, Newton, Auckland
Tel: 09-3003155,
Direct Dial: 09-3021984
11/2006---02/2007
(part-time) / Position: Telemarketer (outbound call center)
Task: telephone products sales
Company: Telstraclear
Place: Telstraclear Sales Center, Great South Road, Penrose, Auckland
11/2006---12/2007 / Position: Credit Control Agent (Credit Center - inbound)
Task: taking inbound calls from UK; taking telephone bill payment and reinstating Direct Debit; advising customers the bill issues as well as solution.
Place: Telelink Co Ltd
Physical Address: 520 Queen St, Auckland CBD
Tel: 09-3576680
Team Leader: Nightingale Benzy: 021-0416169
Team Manager: Keith Lowes: 029-4755007
12/2007---05/2010 / Position: Banking Advisor – Retail (Sales Center - outbound)
Task: Call the existing BNZ clients to discover their needs on home loan top-up, daily accounts, investment, insurance and credit cards; make monthly sales target and meet customer satisfaction.
Place: BNZ Quay park
Physical Address: 30 Mahuhu Crescent, Quay Park, Auckland CBD.
Tel: 0800 931 8000
Team Leader: Robert Kho: 09 - 9697128
06/2010-12/2011 / Position: Banking Advisor – Retail (St Lukes Store)
Task: Face to face service, discover customers’ needs on New home loans, daily accounts, investment, insurance and credit cards; make monthly sales target and meet customer satisfaction.
Place: St lukes Shopping Centre
Tel: 09 820 2756
Manager: Kim Growdon 09 – 820 2756
12/2011 – 06/2013 / Position: Banking Advisor – Retail
Task: Face to face service, discover customers’ needs on New home loans, daily accounts, investment, insurances and credit cards; make monthly sales target and meet customer satisfaction.
BNZ Glen Eden
Address: 3 Glendale Road, Glen Eden
Tel: 09 8180306
Manager: Louise Magele
06/2013 – 08/2015 / Position: Customer Service Consultant – Retail-Henderosn Store
Task: Face to face service, cash handling, deposit management, daily report, international transactions, foreign currency exchanges; discover customers’ needs on New home loans, daily accounts, investment, insurances and credit cards; make referral target and meet customer satisfaction.
BNZ Henderson
Address: 375 Great North Road, Henderson. Auckland
Tel: 09 8373583
Manager: Sudhanshu Kashyap
08/2015 – 06/2016 / Position: Customer Service Consultant – Retail-Penrose Store
Task: Face to face service, cash handling, deposit management, daily report, international transactions, foreign currency exchanges; discover customers’ needs on New home loans, daily accounts, investment, insurances and credit cards; make referral target and meet customer satisfaction.
BNZ Penrose
Address:710 Great South Road, Penrose. Auckland
Tel: 09 5259970
Manager: Christopher Lukar
06/2016 – Now / Position: Associate –Mobile Acquisition
Task:
1. Translation and Verification of the Financial Documents from Chinese to English, such as Bank statements, Property ownership certificate, Property Rental Agreement, Proof of income letter from Employer.
2. Supporting Mobile mortgage mangers to complete the home loan deals in terms of compliance check, loan structures, generating loan documents, action drawdown request.
3. Liaison with lenders, solicitors and real estate agents to make sure all deals are closed and satisfied in all respects.
BNZ Manukau
Address: 639 Great South Road, Manukau Central, Auckland 2104, New Zealand
Tel: 09 9246841
Manager: Gabriel Choi
Translation Skills and Experience
1. Translation of the financial documents in daily basis (including property ownership certificates, bank statements, letters of employment, payslips, proof of income, business financial reports, property rental agreement, property sales and purchase agreement verification, terms and conditions).
2. Translation of Auckland Transport Plan Booklet from English to Chinese for Auckland Transport (government sector)
3. Translation of Air New Zealand Magazine –Inflight entertainment (TV and Music programme) into Chinese version. (Air New Zealand Magazine is a monthly publication).
4. Translation of the Health and wellbeing survey questionnaire from English to Chinese for Health Research Associates (HRA) in US (www.hrainc.net). (recent job completed)
Academic Development
17/ 2/ 2010 --- 12/2011 / (MA) Master of Arts in Language Teaching and LearningAuckland University
Auckland city,
New Zealand
17/ 2/ 2007 --- 18/ 11/ 2007 / PG Dip in Translation Studies (PGD)
Specialist in Chinese & English
An Affiliate member of NZSTI (New Zealand Society of Translators and Interpreters.
Auckland University
Auckland city,
New Zealand
17/ 2/ 2002 --- 18/ 11/ 2004 / Bachelor of Communication Studies (BCS)
Major in Multimedia
Auckland University of Technology (AUT)
Auckland city,
New Zealand
30/ 9/ 2000 --- 30 / 5/ 2001 / Bachelor of Arts (BA) in Humanity studies (Year one)
Major in Media and Journalism studies
Griffith College Dublin
Dublin 9,
Republic of Ireland
12 /9 / 1999 --- 23 /6 / 2000 / Leaving Certificate Course (equal to Form 7)
Griffith Collage Dublin
Dublin,
Republic of Ireland
Hobbies
Reading novels and English literature; Fashion; Writing stories; Playing piano; Singing; Playing tennis; Indulging in the musical and performing art; Playing computer, creating and composing home videos; Traveling
** Referees available on request **