AUDIT QUESTIONS / Yes
√ / No
√ / NA
√ / Comments/
Follow-up Action
PERSONNEL
General
Is there an orientation program? / √
Does the front office manager identify training needs for the department? / √
Is there an employee training program in place? / √
Are training manuals available for each employee function? / √
Are personnel cross-trained when not in conflict with union regulations? / √ / No union
Are performance appraisals conducted on a timely basis? / √ / Yearly
Are all guest comments concerning employees shared with the individual employee
Involved as well as supervisory personnel? / √
Personnel Audit
Are required posters and logs on hand? / √
Are job descriptions maintained and updated on a regular basis? / √
Are employee disciplinary procedures and house rules in compliance with
Company policies and procedures? / √
Do employee awards/incentives programs occur on a regular basis? / √ / GM special with 500 LE reward monthly
Are summaries of employee turnover analyzed? / √
Are drivers of property vehicles properly screened and licensed? / √ / security
AUDIT QUESTIONS / Yes
√ / No
√ / NA
√ / Comments/
Follow-up Action
PERSONNEL continued
Scheduling
Are written staffing guidelines for proper scheduling developed and followed? / √
Are staffing levels adjusted and evaluated as needed? / √ / Evaluated during yearly appraisal only
Is use of overtime analyzed? / √
Is overtime scheduled? / √
Are scheduling decisions reviewed by management? / √
Organization Development
If organization goals and mission statements exist, are they available to all employees? / √
Are company policies communicated to departments and employees? / √
Are staff meetings conducted on a timely basis? / √
Are minutes of meetings communicated to employees when appropriate? / √
AUDIT QUESTIONS / Yes
√ / No
√ / NA
√ / Comments/
Follow-up Action
HUMAN RESOURCES
Orientation
Is there a formal orientation program? / √
Do you document the employees’ attendance? / √
Are training manuals available for each employee function? / √ / Not available but some are applied
Do you have a language barrier program? / √
Do you have policies/procedures regarding the following issues:
Employee meetings? / √
Vacations? / √
Paydays? / √
Unauthorized absence from work? / √
Personal telephone usage? / √
Off-duty employees? / √
Employee visitors? / √
Tardiness? / √
Smoking? / √
Bulletin board? / √
Personal packages? / √
Lunch/break periods? / √
Clock/check-in? / √
Beginning/ending shift duties? / √
Personal conduct? / √
Guest service skills? / √
Uniforms? / √
Does orientation cover or emphasize customer service quality? / √

Cross training follow up to develop. Cross trainings are more “on the job training” than cross training.

AUDIT QUESTIONS / Yes
√ / No
√ / NA
√ / Comments/
Follow-up Action
Hiring Procedures
Do you have:
A pre-employment skills test? / √
Specific job description/requirements? / √
A team recruitment program? / √
Legally accepted cross-training requirements? / √ / Cross training for a FO supervisor for night. Only 4 days cross training
Do you utilize drug/substance abuse tests? / √
Are personality tests used? / √
Appearance
Do you have standards for:
Uniform? / √
Nametags? / √
Jewelry? / √
Do you have standards for personal hygiene/grooming:
Deodorant usage? / √
Teeth brushing? / √
Daily bathing? / √
Fingernails? / √
Hair? / √
Tattoos? / √
Regular hand washing? / √
Do you have standards for cosmetic makeup usage?
Employee Relations
Do you have:
A stated employee relations philosophy? / √
An incentive program? / √
Stated job performance expectations? / √
Stated disciplinary actions? / √
Do you conduct performance evaluations? / √
Do you have a means to collect input from employees? / √
Do you have a procedure to act on input collected from employees? / √
Do you have a plan for motivating employees? / √
AUDIT QUESTIONS / Yes
√ / No
√ / NA
√ / Comments/
Follow-up Action
ORGANIZATION OF DEPARTMENT
OrganizationChart
Do you have a hotel organization chart? / √
Do you have a department organization chart that delineates job functions? / √
Employees
Do you have procedures in place and are they followed for:
Employee meeting agendas? / √
Employee-to-employee relations and conduct? / √
Job safety? / √
JOLIE VILLE GOLF RESORT / 1