new servol
Job Description
JOB TITLE: Registered - Unit Manager
HOURS OF WORK: 37½ hour per week
ACCOUNTABLE TO: CEO
REPORTS TO: CEO/HR
1. JOB PURPOSE & OBJECTIVIES
1.1 To be responsible for the management of staff and clients in the unit.
1.2 To be responsible for the knowledge and implementation of Care Quality Commission essential standards of quality and safety within the unit.
1.3 To be responsible for all Health & Safety matters at the home which includes the clients; the building;
the staff and to complete all documentation to ensure compliance in all areas under the jurisdiction of the manager.
1.4 To be a registered care manager with CQC.
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2. ROLE
2.1 To maintain good communication with clients and staff on daily operational matters within the unit by using the communication book and other suitable forms of good communication.
2.2 Ensure that the unit is fully staffed and maintain a monthly rota ahead of time for staff.
2.3 Provide one to one support to clients and work as a team to identify assess and respond to the physical, psychological, educational, emotional and social needs of the clients in the unit; oversee that all staff work to this aim.
2.4 Ensure the health & safety checks are carried out accurately, timely and all matters needing attention are reported to the appropriate person i.e. Landlord, head office, CEO, HR.
2.5 Ensuring that all client case notes are entered accurately and in a timely manner by support workers/self on a day by day or incident by incident method.
2.6 Assessing new referrals with relevant referral agencies either by visiting new clients or as led by the referring agencies.
2.7 Assigning keyworkers for new clients and raising appropriate documents for care plans, risk assessments etc.
2.8 To inform CEO/HR of staffing matters that could potentially bring the company into disrepute.
2.9 Leading and arranging the staff meetings to ensure that all staffing matters are heard by you for effective management.
2.10 Arrange and supervise all internal rota’s which include: client and staff shopping; appointments for service users; cleaning of the property etc.
2.11 Promote, monitor and maintain health, safety and security in the working environment.
2.12 Ensure that petty cash receipts and money is kept safely and managed by yourself with an oversight of the staff carrying out these monitory duties.
2.13 Use and check daily the handover book for staffing matters.
2.14 Ensure that supervisions with staff take place between a 6 – 8 weeks duration to keep good communication and identify any potential work place/personal issues.
2.15 Promote choice, well-being and the protection of all individuals in the unit.
2.16 Monitor, evaluate and assess as required any reports as requested by the CEO or HR at Servol.
2.17 To be open and amenable to undertake other appropriate duties as required for the effective operation of the developing role of manager within Servol.
2.18 Reflect and develop your practice.
2.19 Undertake any other duties as are within the scope, spirit and purpose of the role.
3. ESSENTIAL VALUES AND SKILLS
3.1 Excellent experience in communication skills between staff/management.
3.2 Working to agreed deadlines with Servol.
3.3 To provide positive relationships to staff and service users.
3.4 Proven experience of developing and implementing policies & good practice.
3.5 Strong interpersonal and networking skills
3.6 Ability to enthuse, inspire and motivate others
3.7 Ability to convey Servol’s work and ethos with confidence and credibility
3.8 Strong organisational skills and ability to make decisions
3.9 Excellent grammatical and written skills
3.10 IT literate and confident user of all Microsoft Office Suites software programmes.
GENERAL
It is important that candidates have the ability to think and behave strategically and to manage their team in the unit with authority and show leadership in their decision making.
NEW SERVOL
Job SPECIFICATION
PART TIME UNIT MANAGER (WOMEN’S REFUGE UNIT)
REQUIREMENTS / ESSENTIAL / DESIRABLE / EVIDENCED BYQUALIFICATIONS / You will be educated to NVQL4/RMNA level.
To be or become a Registered Care Manager for New Servol with CQC. / Current First Aid Training
Train the Trainer Qualification / Interview/CV
Interview/CV
EXPERIENCE / Experience of dealing with complex issues that a diverse and vulnerable group of service users faces from the community.
A grasp of Health & Safety legislation.
A working knowledge of CQC ‘Essentials of Quality & Safety’.
Experience of partnership working. / Experience with a similar project within a charity sector
Attended an HSE course or similar to basic or intermediate level.
To have worked through ‘measures’ from CQC in a unit.
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Interview/CV
Interview/CV
SKILLS / KNOWLEDGE / You will have a professional and organised approach to yourself, clients and team workers.
You will have ability to initiate Policies & Procedures as required.
To work with financial, budgetary and management controls.
Team Leadership and motivate.
You will have an ability to listen and communicate effectively at all levels.
Knowledge of current trends and practices relating to a home that is regulated by Care Quality Commission.
To be able to demonstrate, if necessary, skills to challenge in a constructive manner.
You will have a working knowledge of how mental health services can contribute to individual’s recovery from mental distress.
You will have a good working grasp of IT knowledge and skills suitable – intermediate level.
You will have excellent attention to detail and achieve a high level of accuracy.
A background in promoting a service with appropriate professionals / To have worked previously in a similar professional environment.
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Previous training or qualification in these areas.
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Any relevant courses taken to support current knowledge.
Courses taken to show knowledge.
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Known professional networks previously established in the Birmingham/other areas. / Interview
Interview
Interview/test
Interview
Interview/CV
Interview/CV
Interview
Interview/presentation
Interview/CV
Interview.
OTHER / Candidates must be happy to work unsocial hours, in the evenings and at weekends, as well as during the day if the needs of the business demands. / Own transport. / Interview
May 2012 Page 4 of 3