Job title / Assistant CaféManager (ACM)–The Oasis
Based at / Mount Pleasant Complex, Falklands
Position reports to / Café Manager (CM)
Job purpose summary / The Assistant Manager role is to support the Café Manager in the Centre to ensure customers’ expectations of food, beverage, product availability and customer service are met and the unit operates to its full potential.
Key responsibilities
  1. Support the ‘day to day’ operational running of the centre to ensure it is delivering the service required by CESSAC’s beneficiaries.
  2. Actively explore ideas to recruit volunteers from personnel during their deployment.
  3. Covering for holidays and sickness for the Café Manager as required.
  4. Ensuring high standards of display and visual merchandising of all products, to maximise sales.
  5. Supporting the Café Manager to maintain the security of the centre at all times, ensuring all cash and stock are safeguarded.
  6. Managing the stock levels to minimise stock loss/wastage, but still ensuring the centre operates to its full potential.
  7. Place stock orders when required and ensure all delivery notes and invoices are verified before processing for payment.
  8. Ensuring at all times the café, customer counters, stock room, equipment and surrounding areas are clean, neat and tidy, updating the relevant cleaning schedules.
  9. Ensuring at all times the kitchen, utensils, equipment and work areas are hygienically cleaned to the required standard and cleaning schedules are completed daily.
  10. Work as an active member of the team, supporting colleagues in all tasks and providing training if required.
  11. Supporting the Café Manager to maintain the required Sales, Purchases and Stock records, ensuring the correct governance is in place around all supplier payments and cash transactions.
  12. Reviewing the Café menu as the seasons change,proposing suggestions to the line manager with the recommended Retail Selling Price.

Knowledge, Skills and Experience

Education/Qualifications / Essential / Desirable
Good Standard of Education to at least GCSE level in numeracy and Literacy. / Desirable
Valid driving license. / Essential
Experience
Experience of working within a team. / Desirable
Experience of working in a customer focused environment. E.g. Retail/Catering/Hospitality. / Desirable
Experience of managing stock and cash. / Desirable
Knowledge of EPOS systems or operating a till. / Desirable
Skills and Abilities
Understand the principles of good Stock Control. / Desirable
Ability to use industry standard IT systems (e.g. Microsoft Office, Email, Internet, etc). / Desirable
Excellent customer service skills. / Desirable
Self Starter able to work on own initiative. / Desirable
Good organisationalskills. / Desirable
Good communication skills and the ability to participate as a team member. / Essential
Other
HMG Baseline Personnel Security (verification of identity, nationality, immigration status, employment history and unspent convictions) Three references from individuals of standing will be required. / Essential
Willingness to undertake training and continuing professional development. / Desirable
Medical Assessment as required by the Falklands Authorities. / Essential