Traditional Assessment and Scoring Key
Romeo Camu
AET/535
March 5, 2014
Dr. Carol Riley
TRADITIONAL ASSESSMENT AND SCORING KEY / 6Traditional Assessment and Scoring Key
GOAL: To assess the students’ general knowledge of prevention and management of workplace violence in order to foster a healthy and professional relationship with fellow workers.
Multiple Choice (circle the correct answer, 6 questions, 2 points each)
1.) Which one is not an effective intervention in times of crisis?
(a) Notify operator and activate crisis intervention team or other applicable teams.
(b) Give location (building, floor, room number) and describe activity and the person.
(c) Station staff at unit entrance to direct intervention team to the situation.
(d) Confront the violent person and try to suppress him/her.
2.) What is the navy’s recommended way of verbal intervention in times of crisis?
(a) Be professional, courteous, and address irate customer by name.
(b) Introduce yourself and convey your concern and respect for customer.
(c) Encourage problem solving and offer assistance to make customer feel better.
(d) Request customer to put down any object.
(e) All of the above.
3.) What is not effective to de-escalate anger?
(a) Remain calm and maintain eye contact.
(b) Argue with the person and address him/her by name.
(c) Do the “eye for an eye, tooth for a tooth” teaching and belief.
(d) Acknowledge the person’s feelings and analyze his/her motivation.
4.) Which one should not be the goal of management in handling crisis?
(a) Always supporting customer versus employee because “customer is always right.”
(b) Maintaining and utilizing a calm and controlled approach.
(c) Reducing and controlling disturbed behavior while ensuring customer’s dignity.
(d) Assisting customer/employee in regaining control of himself or herself.
(e) Staying focused and protecting life and property.
5.) To whom would you report the violent incident?
(a) Human Resources
(b) Police
(c) Union
(d) Other law enforcement officials
(e) All of the above
6.) Which of the following can lead to violence in the workplace?
(a) Unfair treatment
(b) Discrimination
(c) Racism
(d) Sexual Harrassment
(e) All of the above
Fill in the Blanks (6 questions, 3 points each)
7.) According to Federal Bureau of Investigation, there are more than ____ million acts of violence that occur each year in the United States.
8.) The best line of defense to prevent workplace violence is ______and ______of warning signs.
9.) ______does not mean to be in a place where there is no noise, trouble, or hard work. It means to be in the midst of those things and still be calm in your heart.
10.) According to Kevin Mckouen, a graduate student of New York University, ______is the most common entry point into the cycle of violence.
11.) To keep harmony at the workplace, you should ______cultural and religious diversity.
12.) Management should exercise a ______approach and give equal importance to ethics, social responsibility, and organizational culture.
True or False (circle one, state what makes it false, 6 questions, 3 points each)
13.) True / False: Unethical corporate behavior can be readily observed on the company’s specific actions.
14.) True / False: Every business organization should exercise corporate social responsibility.
15.) True / False: Institutional violence can emanate from organizational culture.
16.) True / False: Prevention of workplace violence is only a team effort and not everyone’s responsibility.
17.) True / False: Pain, fear, and embarrassment are environmental factors precipitating anger.
18.) True / False: Institutional restriction is an environmental factor that a person brings into a situation.
Short Answer (6 questions, 5 points each)
19.) What can cause workplace violence? (10 points)
20.) How can you prevent workplace violence? (10 points)
21.) Explain how fear builds up and causes violence in the workplace. (5 points)
22.) Differentiate predisposing and precipitating factors. (5 points)
23.) Of the precipitating factors, differentiate institutional and interpersonal factors.
(5 points)
24.) How would you enhance self-awareness and personal safety against possible violence at your workplace? (5 points)
Matching Type (6 questions, 2 points each,)
___ 25.) Depression a.) Best line of defense
___ 26.) Environmental stimuli b.) Precipitating/Institutional factor
___ 27.) Inadequate lighting c.) Precipitating factor
___ 28.) Loss of dignity d.) Causes of workplace violence
___ 29.) Predisposing/Precipitating factors e.) Precipitating/Interpersonal factor
___ 30.) Acknowledge and identify warning signs f.) Predisposing factor
Answers and Scoring Key:
Reference
Camu, R. (2013). WORKPLACE VIOLENCE (Prevention & Management) [PowerPoint slides]. Retrieved from
http://muzaff.wikispaces.com/CAMU+Instructional+Plan+in+PPT.
No/little covering of subject with formatting problems60% or lower / Some coverage with some formatting problems
70% / Adequate overage with some formatting problems
80% / Good coverage with no formatting problems
100% /
100%
Excellent work. All elements of the assignment included.
100% = 15 Points