Operations Management

QBA 300-001 (CRN 13580)

University of Hawai`i at Hilo

Instructor:

Dr. Kimberly Furumo

K-243, 932-7239

Office Hours: Mondays 10:00am – noon, 1:00 – 4:00pm, and by appointment

Class Times:

This is an on-line course; however, students will be required to take tests in this classroom at designated times. Those dates and times are:

·  Unit Test 1, Thursday September 18th

·  Unit Test 2, Tuesday October 21st

·  Unit Test 3, Tuesday November 25th

·  Final Exam, Tuesday December 16th

Textbook:

·  Heizer, J. and Render, B. Operations Management, 3-hole punch version or e-text, Pearson Prentice Hall

·  MyOMLab Course Tool (packaged with textbook)

You may purchase a hardcopy of the textbook (packaged with the MyOMLab license) from the UHH bookstore or go online to purchase the e-text and MyOMlab license.

To register for MyOMLab, view the instructions by clicking on the “textbook” tab under “Resources” in Laulima. You can also go to http://pearsonmylab.com and click on the “Student” button, the Register section.

Course ID: furumo16155

Course Description and Learning Outcomes:

This course is intended to provide students with an understanding of the principles of operations management. “Operations” is an exciting area of management that has a profound effect on the productivity of both manufacturing and service organizations. Operations management includes a blend of topics from accounting, industrial engineering, management, management science, and statistics.

The course begins with an introduction to operations management which will provide students with the basics of productivity, forecasting techniques, and optimization models. Students will learn how to design and manage goods and service operations using techniques such as statistical process control, location and layout planning, supply-chain management, inventory management, waiting lines, project management, and simulation.

Upon completing the course, the successful student will be able to:

·  Identify and explain the factors contributing to productivity

·  Describe the major types of project management tools

·  Define, describe and apply the major forecasting techniques

·  Understand and utilize techniques for managing quality in operations

·  Identify and apply various techniques used by managers to design and manage operations, including statistical process control, and location and layout planning

·  Model effective management of an operation by applying techniques of supply-chain management, inventory management, waiting line management, and project management.

Course Policies:

Instructional Method

Course content will be provided on-line using the UHH Laulima site and the MyOMLab course tool site. Students are expected to read the material in the textbook, complete sample problems using the aid of demonstration videos, and complete quizzes and homework using the MyOMLab course tool. Unit Tests and the Final Exam will be administered in this classroom at the designated class time (12:30-1:45pm on either a Tuesday or a Thursday).

Academic Dishonesty Policy

Quizzes and tests must be completed individually by the assigned student. Academic dishonesty includes representing the work of another as one's own or cheating by any means. Academic dishonesty also includes aiding, abetting, concealing, or attempting such activity. Since this is an on-line course, I will pay close attention to on-line activity, including timeframes for completion of quizzes and tests. The usual penalty is an F in the course and disciplinary action by the University.

Documented Disabilities

Any student with a documented disability who would like to request accommodations should contact the University Disability Services Office - Hale Kauanoe A Wing Lounge, 933-0816 (V), 933-3334 (TTY), - as early in the semester as possible.

Kilohana: The Academic Success Center

The center provides academic support opportunities for all UH Hilo students that foster their development into independent, self-motivated learners. Students who visit Kilohana have access to subject-specific and academic skills tutoring from UHH students selected for their academic achievement and dedication to helping others succeed. Kilohana is located on the lower level of the Mookini Library and on the web at http://hilo.hawaii.edu/kilohana/

Course Grading:

·  Quizzes (conceptual material) = 15%

·  Homework = 15%

·  Unit Tests (3@ 15%) = 45%

·  Final Exam (cumulative) = 25%

Quizzes (conceptual material)

Quizzes will be delivered on-line, via the MyOMLab course tool, and consist of multiple choice questions which will test your understanding of the conceptual material in the chapters. You will not be asked to do extensive numeric calculations on these quizzes. Instead, focus on the conceptual issues raised in the chapter. Students will be given 30 minutes to complete each quiz. Of the 11 quizzes administered, the top 10 scores will be averaged for this portion of the grade. Therefore, each quiz will be worth 1.5% of your overall course grade.

Homework

Homework will be delivered on-line, via the MyOMLab course tool, and consist of several problems requiring mathematical computations. These homework problems will prepare you for the Unit Tests. Of the 11 homework assignments administered, the top 10 scores will be averaged for this portion of the grade. Therefore, each homework assignment will be worth 1.5% of your overall course grade.

Unit Tests

Three, hardcopy unit tests will be given in class. Tests will consist of multiple choice questions which test the student’s knowledge of the conceptual and problem solving material in the assigned chapters. Students may use 1 notebook sheet of paper (both sides) with handwritten notes and formulas for the test. It is recommended that you develop a set of notes and formulas that will allow you to move quickly through exams.

Calculators will be permitted during the tests, however, cell phones will be collected and returned after the test.

Final Exam

The final exam is a cumulative hardcopy test covering all material from the course. The final exam will consist of multiple choice questions which test the student’s knowledge of the conceptual and problem solving material in the assigned chapters. Students may use 2 notebook sheets of paper (both sides) with handwritten notes and formulas when taking the final exam. Calculators will be permitted during the tests, however, cell phones will be collected and returned after the test.

Makeup Exams

No Makeup tests are given. If a student misses a unit test or does poorly on one, there is a provision to help students. If the student’s final exam grade exceeds any one unit test score, the final exam can be counted for both grades. For example, if you have the following scores on the unit exams: 80%, 75%, 45% and get a 70% on the final exam. I will replace the unit test score of 45% with the 70% you earned on the final. You may replace only one unit test score.

Grading Scale:

The following grade scale will be used for this course. Please keep in mind that students earn their grades while faculty simply report and record them. Grade cutoffs are necessary and the following grading scale is firm.

Grade / Percentage
A / 92% - 100%
A- / 90% - 91.99%
B+ / 88% - 89.99%
B / 82% - 87.99%
B- / 80% - 81.99%
C+ / 78% - 79.99%
C / 72% - 77.99%
C- / 70% - 71.99%
D / 60% - 69.99%
F / < 60%

For example, if your course average is an 81.99% you have earned a B- in the course. If your average is an 82% (.01% higher than the 81.99%) you have earned a B in the course. Students earning the 81.99% will generally feel that the grading scale is “unfair” while students earning the 82% will see the grading scale as “very fair”. However, this is the scale and I will not make exceptions in final grades. Therefore, keep in mind that questions (such as those that follow) will not be effective in changing my mind.

·  “My attendance was perfect, can you make an exception this once?”

·  “Is there any extra credit I can do to raise my grade?”

·  “I am going to lose my financial aid, can you make an exception in this case?”

Planned Schedule (subject to change):

Week Beginning: / Course Content and Requirements / Due Dates
Quizzes and Homework, are completed with MyOMLab
Aug 26 / Chapter 1: Operations and Productivity
Chapter 2: Operations Strategy in a Global Environment / Practice Quiz
Optional
Homework - Chapter 1
August 31st
Sept 2
(labor day on Monday) / Module B: Linear Programming / Quiz 1 – Module B
September 7th
Homework - Module B
September 7th
Sept 9 / Chapter 4: Forecasting / Quiz 2 – Chapter 4
September 14th
Sept 16
(Last day to drop class without “W” is Monday 9/15) / Chapter 4: Forecasting
Unit Test 1
Chapter 5: Design of Goods and Services / Homework – Chapter 4
September 18th
Unit Test 1 (Ch’s 1,2,4, Mod B)
September 18th
Quiz 3 – Chapter 5
September 21st
Sept 23 / Chapter 6: Managing Quality
Chapter 6S: Statistical Process Control / Quiz 4 – Chapter 6
September 28th
Homework – Chapter 6S
September 28th
Sept 30 / Chapter 7: Process Strategy and
Capacity Management
Chapter 7S: Capacity Planning / Quiz 5 – Chapter 7
October 5th
Homework – Chapter 7S
October 5th
Oct 7 / Chapter 9: Layout Strategies / Quiz 6 – Chapter 9
October 12th
Homework – Chapter 9
October 12th
Oct 14 / Chapter 8: Location Strategies / Homework – Chapter 8
October 19th
Oct 21 / Unit Test 2
Module D: Waiting-Line Models / Test 2 (Ch’s 6,6S,7,8,9) October 21st
Oct 28 / Module D: Waiting-Line Models / Quiz 7 – Module D
November 2nd
Homework – Module D
November 2nd
Nov 4
(Voting day on Tuesday) / Chapter 11: Supply-Chain Management
Chapter 12: Inventory Management / Quiz 8 – Chapter 11
November 9th
Homework – Chapter 12
November 9th
Nov 11
(Veteran’s day on Tuesday) / Chapter 12: Inventory Management / Quiz 9 – Chapter 12
November 16th
Homework – Chapter 12
November 16th
Nov 18 / Module F: Simulation / Quiz 10 – Module F
November 23rd
Homework – Module F
November 23rd
Nov 25
(Thanks- giving) / Unit Test 3 / Test 3 (Ch’s 11,12, Mod D,F)
November 25th
Dec 2 / Chapter 3: Project Management / Quiz 11- Chapter 3
December 7th
Dec 9 (Last class day Dec 11th) / Chapter 3: Project Management / Homework – Chapter 3
December 11th
Tuesday Dec 16th
11:50am –1:50pm / Final Exam / Final Exam
(1/3 of the final from Ch 3, 2/3 from other chapters, no modules)