KIA of Waukegan

Back To School Service Blitz - August 2004

May I please speak with (first and last)?

Hello Mr./Mrs. (Last), my name is (CCR) and I am calling on behalf of KIA of Waukegan. We have received so much positive feedback about the service and value we deliver that we are calling with a special service offer for our preferred customers:

  • We’re offering a “Back To School” Service Special which includes:
  • Oil and filter change
  • Tire rotation
  • A thorough 27-point inspection which will help identify any items on your vehicle which may require maintenance or repair
  • Brake inspection
  • Top off all fluids
  • Complimentary car wash
  • Free trade-in evaluation of your vehicle

This is regularly priced at $119.95+ tax. If you make an appointment today, we can offer all of this to you for only $69.95+ tax, which is a savings of over 50%!!

When can I schedule an appointment?

(IF YES) take date and time

(IF NO)

If you take advantage of KIA of Waukegan’s “Back To School” Service Special we can also authorize an additional 10% off any additional work performed the same day.

Remember the additional discount is only available if you schedule an appointment today. Would you like to take advantage of this discount?

(IF YES) TAKE DATE AND TIME

(IF NO) Have you considered purchasing a vehicle lately?

(IF YES) Could I set up an appointment with the Sales Manager for you?

(IF YES) TAKE DATE AND TIME

(IF NO) GO TO CLOSE

CLOSE:

Thank you for your time today. In order for us to communicate service information to you, have you changed you address in the last 12 months? (IF YES, UPDATE) Do you have an e-mail address that you use so that we may communicate any service information about your vehicle to you?(IF YES, UPDATE). We look forward to delivering great service to you and appreciate your business. Have a great day!

REMOVE FROM LIST: Mr./ Mrs. (last name), I do apologize for any inconvenience I may have caused today. We will take you off our list immediately. Thank you for your time and have a nice day.

HOW DID YOU GET MY NAME: Mr./ Mrs. (last name), you are a preferred customer of KIA of Waukegan (Go to close or proceed with script)

ANSWERING MACHINE: This message is for (first & last). My name is (first) and I am calling on behalf of KIA of Waukegan: We are offering preferred customers of KIA of Waukegan our “Back To School” Service Special now only $69.95 plus tax, which is over 50% off our retail price! This service includes an oil and filter change, tire rotation, a thorough 27-point inspection to help identify any items on your vehicle which may require maintenance or repair, brake inspection, top off all fluids, and a complete car wash. All this for only $69.95 plus tax. If you do choose to make an appointment, we can be reached at (847) 782-9400 to schedule your service and offer you some additional savings. Thanks for your time and have a great day!

Appointment Parameters: Schedule appointments Monday-Friday 7:30am-6:00pm and Saturday 8:00am-11:00am

Maximum of 3 appointments per hour. Maximum of 10 appointments per day.

Service time: 60-75 minutes.

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