QUALITY MANAGEMENT
1 QMS COURSE
Although the Quality Management System is being successfully and enthusisatically applied more and more to all sorts of organizations throughout the world, it is truly a philosophy, and not a series of techniques or a program which can be applied without a great deal of thought and tailoring to the particular organization. The long-term rewards of really undertaking the Quality Management philosophy and applying it throughout an organization may be the only chance for many organizations, both public and private, and both physical goods and service producing, to survive and prosper in the new millennium.
2 COURSE GOALS
• to develop the capability to analyse, synthesise and predict solutions and consequences in the field of quality management systems
• to get a grasp of research and development methodes in the field of quality management systems, and develop critical and self-critical thinking
• to develop the capability to transmit knowledge and skills into practice
• to gain professional autonomy, and autonomy in making business decisions
• to gain communication skills
• to gain the capability to express own opinions based upon arguments, and to understand other people's opinions
3 COURSE LITERATURE
• J. M. Juran: Juran on Leadership for Quality: An Executive Handbook, The Free Press
• Evans, J.R., Lindsay, W.M., 1999. The Management and Control of Quality, South Western College Publishing, Ohio
• CIAMPA Dan: Total Ouality. A Users's Guide for Implementation. USA: Addison-Wesley Publishing Company, Inc., 1992. 269 str.
• CONTI Tito: Building Total Quality. A Guide for Management. London: Chapman &Hall, 1993. 303 str.
• Quality management systems - Fundamentals and vocabulary (ISO 9000:2000)
• Quality management systems - Guidelines for performance improvements (ISO 9004:2000)
• Quality management systems - Requirements (ISO 9001:2000)
Magazine
• Industrial Management & Data Systems
• Total Quality Management & Business Excelence
http://www.iso.org/iso/en/ISOOnline.frontpage
4 APPLICATION
Application of concepts, principles and knowledge in this subject should enable students to understand the issues and peculiarities of quality management systems in companies, with practical capabilities to develop projects and solve concrete problems from real world.
Transferable skills
By accomplishment of the course, student will get the capability to use domestic and foreign literature and other sources of information; gathering and interpretation of information; use of diverse procedures; identification and solution of problems; reflection of the literature, team work, implementation of proposed measures, both in practical and theoretical context. Also, each student should develop distinctive presentation skills, and capability of public discussions and argumentation. By comprehending the issues of quality management systems students should be able to develop and express critical position and view about particular cases and situations.
Students will be able to answer elements like:
• What is quality?
• How to control quality? How to manage quality?
• What are the main principles of quality?
• What is process approach?
• How to implement QMS?
• What are the effect of acquiring a quality standard?
• What is audit? Which audits do we know?
• What are the basic principles of EFQM?
5 SEMINAR
Case studies are selected and presented by groups of students from different countries. Essential point in this work is combination of theoretical and practical issues.