51. ______emerge naturally in organizations because members believe that working together
in a group will help them achieve their goals or meet their needs.
a. Corporate clusters
b. Formal work groups
c. Informal work groups
d. Organizational assemblages
52. Collective, formal, sequential, fixed, serial, and divestiture tactics MOST OFTEN lead new-
comers to develop an ______role orientation.
a. itemized
b. iconographic
c. individualized
d. institutionalized
53. Which of the following is NOT one of the socialization tactics used by the military?
a. formal
b. collective
c. sequential
d. disjunctive
54. A company uses an individualized role orientation. The company MOST LIKELY values
______.
a. tradition
b. experimentation
c. obedience
d. informal norms
55. A group is working on increasing fuel efficiency in cars. The group is composed of the
brightest minds in the field, but one of the researchers has a breakdown and isn’t able to
finish his work. Other group members are delayed in their portion of the project. This will
cause actual performance to ______.
a. be much lower than potential performance
b. be much higher than potential performance
c. equal zero
d. equal process gains
56. Effective work groups perform at higher than optimal levels when they minimize ______.
a. communication
b. process gains
c. performance difficulties
d. process losses
57. In order for an organization to achieve its goals, managers and work groups need to strive to
ensure that a group’s ______performance comes as close as possible to its ______
performance.
a. actual; targeted
b. actual; potential
c. potential; latent
d. actual; forecasted
58. A “skunk works” is a research and development team that ______.
a. solves day-to-day problems in the organization
b. intends to maximize organizational interactions
c. expedites new product designs and promotes innovation
d. consists of social loafers with personal grooming issues
59. ______technologies enable team members to communicate with each other in real time.
a. Compatible
b. Asynchronous
c. Synchronous
d. Concomitant
60. Because of the globalization of business, organizations will MOST LIKELY ______
their reliance on virtual teams.
a. increase
b. decrease
c. maintain
d. end
61. Power is BEST defined as the ability of ______.
a. managers to increase their authority and pursue their own interests
b. managers to increase their authority and ability to influence the work of others
c. one person or group to cause another person or group to do something that they might
not otherwise have done
d. one person or group to promote their own agenda
62. Managers engage in ______to increase their power and pursue goals that favor their
individual and group interests.
a. arbitration
b. accommodation
c. organizational politics
d. political decision making
63. A(n) ______is a group of managers who have similar interests.
a. coalition
b. organization
c. network
d. consortium
64. ______are what a person wants; ______are why the person wants them.
a. Demands; interests
b. Interests; demands
c. Wishes; desires
d. Cravings; compulsions
65. During management-union negotiations, ______is the process by which the parties decide
who will get what and how much.
a. attitudinal bargaining
b. distributive bargaining
c. attitudinal structuring
d. distributive structuring
66. Union and management negotiators MOST OFTEN develop ______relationships with one
another and try to cooperate to avoid stalemate.
a. short-term
b. one-sided
c. adversarial
d. long-term
67. Real communication occurs when ______.
a. the sender gives feedback to the receiver
b. the sender and the receiver agree with each other
c. the sender and receiver reach a common understanding
d. information is being transmitted
68. Good communication serves all of the following functions in an organization EXCEPT
______.
a. providing knowledge
b. motivating organizational members
c. expressing feelings and emotions
d. ensuring agreement between employees
69. Nell Bates has recently become the supervisor of the shipping department at Bates and
Hitchcock Suppliers, Inc. In her first week on the job, she spent 10 minutes meeting
with each employee to discuss the department’s objectives and the timeline for meeting
these objectives. This scenario demonstrates that one function of communication is
to ______.
a. share individual perspectives
b. provide information
c. control individual efforts
d. express feelings and emotions
70. In persuasive communication, the sender’s task is to ______.
a. inform the receiver
b. provide the reader with facts
c. remain logical and objective
d. influence the receiver’s response
71. Which of the following statements is TRUE?
a. Active listeners do not ask questions.
b. Active listeners ignore nonverbal cues.
c. Active listeners avoid interrupting the speaker.
d. Active listeners overlook the “unsaid” things.
72. ______MOST OFTEN offer the most facility for persuasive communication.
a. Websites
b. Letters and memos
c. E-mail messages
d. Face-to-face conversations
73. During the holiday season, a clothing store always hires ten more employees due to the
increase in business. How is this an example of programmed decision making?
a. Hiring more employees is a response to a novel opportunity.
b. Hiring more employees is a response to a new threat.
c. Hiring more employees is a response to a recurring threat.
d. Hiring more employees is a response to a repeated opportunity.
74. Decision making in response to ______occurs when members of an organization make
choices or act in ways that result in benefits or gains.
a. problems
b. opportunities
c. contingencies
d. consequences
75. Mike Barry, editor of the Carole Creek Times, has to decide which one of two reporters he will
fire because the newspaper is losing money. Mike has to make this decision MOST LIKELY
because of a(n) ______.
a. opportunity
b. performance program
c. problem
d. bounded rationality
Text:
Understanding and Managing Organizational Behavior
Sixth Edition, 2012
ISBN-13: 9780136124436
Jennifer M. George and Gareth R. Jones
Prentice Hall