Integrated Management System Manual
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INTEGRATED MANAGEMENT
SYSTEM MANUAL
IMS Document No. 1
Authority :
Management Representative
REVISE DATE WHEN LAUNCH
Printed & published by:
Invensys Controls UK Ltd
401Southway Drive
Southway
Plymouth
PL6 6QT
Section 1.0(a) MANAGEMENT POLICY Issue 1
It is the established policy of Invensys Climate Controls Europe Ltd. to provide to all its customers services related to the manufacture and design of climate control products that are delivered without deviation from the company’s quality specification.
The quality specification represents the highest level of functional and safety requirements in all processing and servicing activities of Invensys Climate Controls Europe Ltd.
This policy involves all aspects of Invensys Climate Controls Europe Ltd. activities and its employees. On-going system review and evaluation ensures a policy of continuous improvement and this is measured and evaluated on a regular basis. All necessary action is taken following evaluation, and appropriate objectives and targets are set so as to maintain the standards associated with the Invensys brand name.
Environmentally the company is committed to best practicable environmental practice in all aspects of its' activities, and specifically to the prevention of pollution.
Continual improvement is central to the environmental philosophy of the Company as is compliance with legislative/regulatory requirements at both national and local levels.
A series of objectives and targets to reduce the environmental impact of those impacts evaluated as being significant have been documented. An appropriate management programme ensures that all practicable steps are taken to realise these objectives and targets. Impacts for which objectives and targets have been set include, waste, electricity and the future use of land.
Objectives and targets are monitored on an on-going basis (monitoring activities are recorded) and are formally reviewed at management review meetings.
The communication of information and education of suppliers and customers, where Company knowledge and experience permits, forms a highly important element of the Company's commitment to this environmental policy.
Communication activities extend to making this policy statement and performance details with reference to objectives and targets, publicly available on request.
Managing Director
June 2005
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Section 1.0(b) HEALTH AND SAFETY POLICY Issue 1
The Health and Safety at Work etc. Act 1974 imposes statutory duties on employers and employees. To enable these statutory duties to be carried out, it is the policy of Invensys Climate Controls Europe, so far as is reasonably practicable, to ensure that responsibilities for safety and health are assigned, accepted and fulfilled at all levels of the business; that all practicable steps are taken to manage the health, safety and welfare of all employees; to conduct the business in such a way that the health and safety of employees and other visitors to any premises under our control is not put at risk and that there is a policy of continuous improvement in all health and safety aspects.
It is the intention of Invensys so far as is reasonably practicable, to ensure that:
a) the working environment of all employees is safe and without risks to health and that adequate provisions are made with regard to the facilities and arrangements for their welfare at work;
b) the provision and maintenance of machines, equipment and systems of work are safe and without risks to the health of employees, visitors, contractors and any other person who may be affected with regard to any premises or operations under our control;
c) arrangements for the use, handling, storage and transport of articles and substances for use at work are safe and without risk to health;
d) adequate information is available with respect to machines and substances used at work, detailing the conditions and precautions necessary to ensure that, when properly used, they will be safe and without risk to health;
e) employees are provided with such instruction, training and supervision as is necessary to secure their health and safety;
f) safety awareness is developed among employees and joint consultation on all health and safety matters is encouraged.
g) all applicable legislation (e.g. UK regulations and European Directives) is complied with
The allocation of responsibilities for health and safety matters and arrangements made to implement this policy are set out in the Standard Method Statement.
The policy and arrangements will be kept up to date, so far as is reasonably practicable, and any revisions communicated to all employees. To ensure this, a review of the policy (and arrangements) will be undertaken annually.
Communication activities extend to making this policy statement and performance details with reference to the health and safety management system, publicly available on request.
Managing Director – June 2005
Front Sheet
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Section 2.0 CONTENTS Issue 1
Section Title Page BS EN ISO 9001 BS EN ISO 14001 : 2004 &
: 2000 OHSAS 18001:1999
1.0a Statement of Management Policy 2 5.1/2/3, 5.4.1 4.2
1.0b Health and Safety Policy Statement 3 4.2
2.0 Contents 4
3.0 Amendment Listing 5
4.0 Scope & Field of Application 6 1.0
5.0 Definitions 6/7 3.0 3.0
6.0 Introduction to the Integrated Management System 7 4.2 4.4.4
7.0 Document & Data Control 8/9 4.2 4.5.4
8.0 Control of Quality & Environmental Records 9 4.2.4 4.5.3
9.0 Planning 10 4.3
9.1 Process Flowchart and Quality System Planning 10 4.1, 5.4.2, 7.1
9.2 Environmental Aspects 11 4.3.1
9.3 Health and Safety – Hazard Identification 11
9.4 Legal & other Requirements 12 4.3.2/4.5.2
9.5 Objectives and Targets 12 4.3.3
9.6 Environmental and H & S Management Programmes 13 4.3.3 & 4/4.5.1
10.0 Responsibility and Authority 14 5.5.1 4.4.1
10.1 Organisation Chart 14
10.2 The Management Representative 15 5.5.2, 6.1
11.0 Training, Awareness & Competence 16 6.2.1/2 4.4.2
12.0 Facilities and the Work Environment 16 6.3/4
13.0 Contract Review 17 5.2, 7.2
14.0 Design & Development 17/18 7.3
15.0 Purchasing & procurement 18/19 7.4
15.1 Suppliers and Purchasing Information 18 7.4.1/2 4.4.6
15.2 Receiving Inspection and Testing 19 7.4.3, 8.2.4
15.3 Product Verification at Suppliers Premises 19 7.4.3
16.0 Control of production and service processes 20/21
16.1 Process Control 20 6.3/4, 7.5.1/2 4.5.1
16.2 Operational Control (Environmental Management) 20 4.4.6
16.3 Emergency Preparedness and Response 21 4.4.7
17.0 Product Identification and Traceability 21 7.5.3
Inspection & test Status 7.5.3
18.0 Control of Customer Property 21 7.5.4
19.0 Preservation of Product 22 7.5.5
20.0 Monitoring and Measurement of Processes 22 8.2.3
21.0 Monitoring and Measurement of Product 22/23
21.1 In-Process Inspection and Testing 22 8.2.4
21.2 Final Inspection and Testing 23 8.2.4
22.0 Control of Nonconforming Product 23 8.3
23.0 Control of Insp., Meas., and Test Equipment 23 7.6
24.0 Measurements of Customer Satisfaction 24 8.2.1
25.0 Internal Audits 24 8.1, 8.2.2/3 4.5.5
26.0 Management Review 25 5.2, 5.5.3, 5.6.1/2/3, 8.5.1 4.6
27.0 Analysis of Data/Improvement Processes 26/27 8.1, 8.4 4.4.3
28.0 Corrective and Preventive Action 27/28 8.5.2/3 4.5.1/4.5.3
Appendix 1 Index of Management System Procedures 29
Section 3.0 AMENDMENT LISTING Issue 1
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Date Section ( Description ) New Iss. No. Change Detail Authority
July 05 1.0(a) Management Policy 1 Initial Release
July 05 1.0(b) Health & Safety Policy 1 Initial Release
July 05 2.0 Contents 1 Initial Release
July 05 3.0 Amendments Listing 1 Initial Release
July 05 4.0 Scope & Field of Application 2 add new scope
July 05 5.0 Definitions 1 Initial Release
July 05 6.0 Intro. to the IMS 1 Initial Release
July 05 7.0 Document & Data Control 1 Initial Release
July 05 8.0 Control of Quality, Environmental, 1 Initial Release
Health & Safety Records.
July 05 9.0 Planning 1 Initial Release
July 05 10.0 Responsibility & Authority 1 Initial Release
July 05 11.0 Training, Awareness & Competence 1 Initial Release
July 05 12.0 Facilities & the Work Environment 1 Initial Release
July 05 13.0 Contract Review 1 Initial Release
July 05 14.0 Design & Development 1 Initial Release
July 05 15.0 Purchasing & Procurement 1 Initial Release
July 05 16.0 Control of Production & Service Processes1 Initial Release
July 05 17.0 Product Identification & Traceability, 1 Inspection & Test Status 1 Initial Release
July 05 18.0 Control of Customer Property 1 Initial Release
July 05 19.0 Preservation of Product 1 Initial Release
July 05 20.0 Monitoring & Measurement of Processes 1 Initial Release
July 05 21.0 Monitoring & Measurement of Product 1 Initial Release
July 05 22.0 Control of Nonconforming Product 1 Initial Release
July 05 23.0 Control of Inspection, Measuring & 1 Initial Release
Test Equipment
July 05 24.0 Measurement of Customer Satisfaction 1 Initial Release
July 05 25.0 Internal Audits 1 Initial Release
Section 4.0 SCOPE & FIELD OF APPLICATION Issue 2
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The Integrated Management System of Invensys Climate Controls Europe Ltd. is intended to ensure that the services provided in the design and manufacture of climate control products are appropriate for the required purpose. The models for the Management System are ISO 9001 : 2000, ISO 14001 : 2004 and OHSAS 18001 : 1999.
The design and manufacture of controls, timing devices and detectors for use in the heating, domestic appliances, commercial and automotive markets.
An Integrated System Manual and a series of Quality, Environmental and Health and Safety System Procedures (and Work Instructions where appropriate) have been documented to ensure that all activities conform to the requirements of the Standards and these apply to all contracts.
Section 5.0 DEFINITIONS Issue 1
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Invensys - Invensys Climate Controls Europe Ltd.
IMS - Integrated Management System
Supplier - A company or service that provides a product or service to Invensys
Customer - Recipient of a product or service provided by Invensys
Product - Result of activities or processes
Service - Result generated by activities at the interface between the organisation and the customer and by organisational internal activities to meet the customer needs.
Quotation - Offer made by Invensys in response to an invitation to satisfy a contract award to provide product or services
Contract - Agreed requirements between Invensys and their customers transmitted by any means
Continual Improvement - year-on-year enhancement of overall environmental performance, not necessarily in all areas of activity, resulting from continuous efforts to improve in line with environmental policy.
Environment - the surroundings and conditions in which the Company operates, including living systems therein. As the environmental impacts of the organisation may reach all parts of the world, the environment in this context extends from within the work place to the global system.
Environmental Aspect - element of the organisation’s activities, products or services that can interact with the environment
Environmental Impact - any change to the environment, wholly or partially resulting from the company’s activities, products and services of the Company, whether adverse or beneficial.
Environmental Management System (EMS) - the part of the overall management system that includes the organisational structure, planning activities, responsibilities, practices, procedures, processes and resources for developing, implementing, achieving, reviewing and maintaining the environmental policy.
Environmental Management System Audit - a systematic evaluation to determine whether or not the environmental management system and Company environmental performance comply with planned arrangements, and whether or not the system is implemented effectively, and is suitable to fulfil the Company's environmental policy.
Environmental Objective - overall environmental goals, arising from the environmental policy, that the company sets itself to achieve, and which is qualified where practicable.`
Environmental Performance - measurable results of the environmental management system, related to the company’s control of its environmental aspects, based on its environmental policy, objectives and targets.
Environmental Policy - the statement by the company of its intentions and principles in relation to its overall environmental performance that provides a framework for action and for the setting of its environmental objectives and targets.
Section 5.0 DEFINITIONS (cont.) Issue 1
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Environmental Performance - measurable results of the environmental management system, related to the company’s control of its environmental aspects, based on its environmental policy, objectives and targets.
Environmental Policy - the statement by the company of its intentions and principles in relation to its overall environmental performance that provides a framework for action and for the setting of its environmental objectives and targets.
Environmental Targets - detailed performance requirements, quantified where practicable, applicable to the Company, which arise from the environmental objectives and which need to be met in order to meet those objectives.
Interested Parties - those with an interest in the environmental impacts of the Company's activities, products and services. Included are those statutory environmental controls over the Company, local residents, the Company's investors, work force and insurers, customers and consumers, environmental interest groups and the general public.
Organisation - company, corporation, firm, enterprise, authority or institution, or part or combination thereof, whether incorporated or not, public or private, that has its own functions and administration.
Prevention of pollution - use of processes, practices, materials or products that avoid, reduce or control pollution, which may include recycling, treatment, process changes, control mechanisms, efficient use of resources and material substitution.
Auditor – person with the competence to conduct an audit
Internal Audit – systematic, independent, and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the Integrated Management System audit criteria set by the organisation are fulfilled
Continual Improvement – recurring process of enhancing the Integrated Management System in order to achieve improvements in overall environmental performance consistent with the organisations environmental policy
Nonconformity – non-fulfilment of a requirement
Corrective Action – action to eliminate the cause of detected nonconformity
Preventive Action – action taken to eliminate the cause of potential nonconformity
Hazard – a hazard is anything that has the potential to cause harm