Telephony Method & Procedure

Telephony Method & Procedure

XYZ Adding, Changing or Deleting Features

Purpose of Procedure

/ The purpose of this procedure is to instruct the Telephony Technician on how to add, change or delete features in the DMS Switch.

Date Approved

/ 04-20-01 / X / New Document
/ Revised Document

Approved By

/ This document has been approved for Telephony Department use by:
/ Joe Smith, Manager – Telephony TRAC, AT&T Broadband

Created/ Updated By

/ This procedure was created/updated with input from the following AT&T Broadband personnel:
/ Charles Babbage
Ada Lovelace
Isaac Newton

Departments Affected

/ The following departments may participate in this procedure:
·  NNOC Telephony Technical Support (Tel Tech Support)
·  NNOC Telephony TRAC (NNOC Tel TRAC or Tel TRAC)

End to End Process Model

/ The following End to End Process Model(s) are affected by this M&P version:

Affected

/ Model Affected / Processes Numbers
/ x / Baseline (Fremont) / 6.4, 9.3, 9.3.4, 10.1, 10.5.2, 10.8, 10.8.1, 18.8.2
/ Release 1 / N/A
/ x / Release 2 / 6.9.1, 6.9.2, 6.10.6, 6.10.7, 9.3, 9.3.4, 11.1, 11.6, 11.4, 11.14, 11.15, 11.16, 11.17

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Prerequisites

/ It is assumed the following is true and will be completed prior to starting this procedure:
·  The Telephony Technician has reviewed the Remedy Trouble Ticket (TT).
·  The Telephony Technician has verified the CLLI Code using the T1 Master (JA128).

Systems Used

/ The following systems are used to complete this procedure:
·  Citrix
·  ConnectVu

Procedure

/ Add, change or delete features in the DMS Switch by completing the following:
Step / Action
1 / Access Citrix by completing the following:
·  Double-click the <Terminal Server> icon located on the desktop (“Alta,” “Snowbird” or “Whistler”).
·  Acknowledge the “AT&T System Warning Notice.”
·  Click “OK.”
·  Type <User name> and <Password>.
·  Click “OK.”
·  Acknowledge the “AT&T System Warning Notice.”
·  Click “OK.”
Result: “Citrix ICA Client” (Citrix desktop) will appear as shown in Figure 1.
Note: If Citrix is not installed, refer to Installing Citrix Client for Access to ALS Terminal Servers (MP245).

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Figure 1

/ “Citrix ICA – Client Screen”

Procedure (continued)
Step / Action
2 / With the Citrix desktop still open, access ConnectVu by completing the following:
·  Double-click the “ConnectVu” icon.
Result: “ConnectVu ATP-Xstart Client Startup Info” will appear.
·  Type <User ID> and <Password>.
·  Click “OK.”
Result: “conp.ksh” and “CONNECTVU ATP” screens will appear as shown in Figure 2.

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Figure 2

/ “conp.ksh” and “CONNECTVU ATP” screens

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Procedure (continued)
Step / Action
3 / With the “ConnectVu ATP” screen open, verify the “RCLINK” is available by completing the following:
·  Click “OFFICES” on the menu bar.
·  Select <appropriate SWITCH CLLI> from the drop-down menu.
Result: “Error and Message Status” box will appear as shown in
Figure 3.
If the “RCLINK” circle appears… / Then…
Green / Proceed to Step 4.
Red / Contact the ConnectVu Helpdesk at 303-712-5725.

Figure 3

/ “Error and Message Status” box

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Procedure (continued)
Step / Action
4 / With the “ConnectVu ATP” screen still open, create a transmittal coversheet by completing the following:
·  Click “ORDER CMDS” on the menu bar.
·  Select “COVER SHEET” from the drop-down menu.
·  Click “INPUT.”
Result: “TRANSMITTAL SHEET {COVER}” will appear as shown in Figure 4.
·  Type <Initials>_<Current Date> in the “*ORDER” field.
Example: TR_11-06-00
Note: Every time you send a change through to the DMS Switch within a 24-hour period, you must create a new cover sheet with a new name for additional changes.
Example: First change of the day = TR 11-06-00
Second change of the day = TR1 11-06-00
Third change of the day = TR2 11-06-00, etc.
·  Click “ACCEPT.”
·  Click “ACCEPT” again.

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Figure 4

/ “TRANSMITTAL SHEET {COVER}”

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Procedure (continued)
Step / Action
5 / With the “TRANSMITTAL SHEET {COVER}” still open, complete the following:
·  Click “TABLES” on the menu bar.
·  Select “S TABLES: è” from the drop-down menu.
·  Select ”SERVORDGUI” from the drop-down menu.
·  Click “INPUT.”
Result: “DMS100 Switch SERVORD String GUI {SERVORD}” will appear as shown in Figure 5.
·  Click “ACCEPT.”
6 / With the “DMS100 Switch SERVORD String GUI {SERVORD}” still open, add, change or delete features by completing the following:
·  Click “INPUT.”
·  Type <appropriate SERVORD Command String> in the “Command String List” field.
Note: For details on DMS Commands refer to pages 13-16.
·  Click “ACCEPT.”

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Figure 5

/ “DMS100 Switch SERVORD String GUI {SERVORD}”

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Procedure (continued)
Step / Action
7 / Complete the following to “Ready” the order:
·  Click “ORDR CMDS” on the menu bar.
·  Select “READY ORDER” from the drop-down menu.
Result: “READY ORDER” box will appear as shown in Figure 6.
·  Press [Enter].
Note: Do NOT use the [Enter] key on the “10-key pad.”
Result: “READY ORDER” box will appear as shown in Figure 7.
·  Click “YES.”
Note: This takes your RC number from “Open” to “Ready” status.

Figure 6

/ “READY ORDER” box

Figure 7

/ “READY ORDER” box

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Procedure (continued)
Step / Action
8 / With the “READY ORDER” box still open, send the RC to the Switch by completing the following:
·  Click “RC CMDS” on the menu bar.
·  Select “SEND RC” from the drop-down menu to send RC to the Switch.
Result: “SEND ORDER” will appear as shown in Figure 8.
·  Select “Error and Message Status” box, as previously shown in Figure 3, to verify that the Request Change has been transmitted to the switch.
Note: This may take 3-4 minutes to complete.
-  If “Yes”: Proceed to Step 9.
-  If “No”: The order will show as rejected in the “Error and Message
Status” box, and you must refer to a Senior TRAC
Technician. <End>.
9 / Determine if additional provisioning needs to be performed:
·  If “Yes”: Return to Step 5.
·  If “No”: Proceed to Step 10.

Figure 8

/ “SEND ORDER”

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Procedure (continued)
Step / Action
10 / Logout of ConnectVu by completing the following:
·  Click “QUIT” located right of “HOME” on the “ConnectVu ATP” menu bar.
11 / Logout of Citrix by completing the following:
·  Click “Start” on the Citrix Start-up menu.
·  Select “Logoff” from the drop-down menu.
Result: “Logoff Windows NT” screen will appear.
·  Click “OK.”

Adding Features

/ Where: An underscore (_) indicates a space, and carrots (< >) indicate unknown, but required information.
Feature / Description / Command String
PORT / 10-Digit Trigger / ADO_$_<DN>_PORT_$_Y
ACRJ / Anonymous Call Rejection / ADO_$_<DN>_ACRJ_INACT_$_Y
ACB / Auto Call Back (*66) / ADO_$_<DN>_ACB_NOAMA_$_Y
CFRA / Call Forward Remote Access / ADO_$_<DN>_CFRA_<PIN #>_Y_$_Y
CFW / Call Forward / ADO_$_<DN>_CFW_C_<Screen Class>_1_$_Y
CWT/CCW / Call Waiting / ADO_$_<DN>_CWT_CCW_$_Y
CND/CNAMD / Caller ID / ADO_$_<DN>_CND_NOAMA_CNAMD_NOAMA_$_Y
SCWID/CND/ CNAMD / Caller ID Deluxe / ADO_$_<DN>_SCWID_CND_NOAMA_CNAMD_ NOAMA_ CWT_ CCW_$_Y
COT / Call Trace (*57) / ADO_$_<DN>_COT_AMA_$_Y
COD / Cut-off on Disconnect / ADO_$_<DN>_COD_$_Y
DGT / Digitone (Pulse Dialing) / ADO_$_<DN>_DGT_$_Y

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Adding Features (continued)
Feature / Description / Command String
DRCW / Distinctive Ring / ADO_$_<DN>_DRCW_NOAMA_INACT_$_$_Y
PIC / Long Distance PIC / ADO_$_<DN>_PIC_<PIC Code>_Y_$_Y
SUPPRESS / Per Line Block / ADO_$_<DN>_SUPPRESS PUBLIC_Y_Y_$_$_Y
AR / Return Call (*69) / ADO_$_<DN>_AR_NOAMA_$_Y
SDN / Secondary Directory Number / ADO_$_<DN>_SDN_<7-Digit DN>_2_N_$_$_Y
Note: Use P in place of N if the Primary DN has Voice Mail or Call Forwarding.
SCF / Selective Call Forwarding / ADO_$_<DN>_SCF_NOAMA_INACT_$_$_<Screen Class>_1_RING_$_Y
SCRJ / Selective Call Rejection / ADO_$_<DN>_SCRJ_NOAMA_INACT_$_$_Y
SC2 / Speed Dial 30 / ADO_$_<DN>_SC2_$_Y
SC1 / Speed Dial 8 / ADO_$_<DN>_SC1_$_Y
3WC / Three Way Calling / ADO_$_<DN>_3WC_$_Y
TDN / Toll Denial / ADO_$_<DN>_TDN_$_Y
CFDA/CFBL/ MWT / Voice Mail / ADO_$_<DN>_CFDA_<Screen Class>_3_24_ FIXRING_<Pilot Number>_CFBL_<Screen Class>_ 3_<Pilot Number>_ MWT_STD_N_N_$_Y
Note: When adding Voice Mail in the Champa DMS Switch, the command string is:
ADO_$_<DN>_CFDA_N_<Screen Class>_3_24_ FIXRING_<Pilot Number>_CFBL_N_
<Screen Class>_3_ <Pilot Number>_ MWT_STD_N_ N_$_Y

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Deleting Features

/ Where: An underscore (_) indicates a space, and carrots (< >) indicate unknown, but required information.
Feature / Description / Command String
PORT / 10-Digit Trigger / DEO_$_<DN>_PORT_$_Y
ACRJ / Anonymous Call Rejection / DEO_$_<DN>_ACRJ_$_Y
ACB / Auto Call Back (*66) / DEO_$_<DN>_ACB_$_Y
CFRA / Call Forward Remote Access / DEO_$_<DN>_CFW_CFRA_$_Y
CFW / Call Forward / DEO_$_<DN>_CFW_$_Y
COT / Call Trace (*57) / DEO_$_<DN>_COT_$_Y
CWT/CCW / Call Waiting / DEO_$_<DN>_CWT_CCW_$_Y
CND/CNAMD / Caller ID / DEO_$_<DN>_CND_CNAMD_$_Y
SCWID/CND/ CNAMD / Caller ID Deluxe / DEO_$_<DN>_SCWID_CND_CNAMD_CWT_ CCW_$_Y
DRCW / Distinctive Ring / DEO_$_<DN>_DRCW_$_Y
PIC / Long Distance PIC / DEO_$_<DN>_PIC_$_Y
SUPPRESS / Per Line Block / DEO_$_<DN>_SUPPRESS_$_Y
AR / Return Call (*69) / DEO_$_<DN>_AR_$_Y
SDN / Secondary Directory Number / DEO_$_<DN>_SDN_<7-Digit DN>_$_Y
SCF / Selective Call Forwarding / DEO_$_<DN>_SCF_$_Y
SCRJ / Selective Call Rejection / DEO_$_<DN>_SCRJ_$_Y
SC2 / Speed Dial 30 / DEO_$_<DN>_SC2_$_Y
SC1 / Speed Dial 8 / DEO_$_<DN>_SC1_$_Y
TDN / Toll Denial / DEO_$_<DN>_TDN_$_Y
3WC / Three Way Calling / DEO_$_<DN>_3WC_$_Y
CFDA/CFBL/ MWT / Voice Mail / DEO_$_<DN>_CFDA_CFBL_MWT_$_Y

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Changing Features

/ Where: An underscore (_) indicates a space, and carrots (< >) indicate unknown, but required information.
Feature / Description / Command String
CFRA / Call Forward Remote Access / CHF_$_<DN>_<PIN #>_Y_$_Y
CFW / Call Forwarding / CHF_$_<DN>_CFW_C_<Screen Class>_1_$_Y
LEN / Line Equipment Number / CLN_<Old LEN>_<New LEN>_$_Y
LTG / Line Treatment Group / CLTG_$_LTG_DN_$_Y
SCF / Selective Call Forwarding / CHF_$_<DN>_SCF_NOAMA_INACT_$_$_<Screen Class>_1_RING_$_Y
CFDA/CFBL/ MWT / Voice Mail / CHF_$_<DN>CFDA<Screen Class>_3_18_ FIXRING_<Pilot Number>_CFBL_<Screen Class>_
3_ <Pilot Number>_$_Y
Note: When changing Voice Mail in the Champa DMS Switch, the command string is:
CHF_$_<DN>_CFDA_N_<Screen Class>_3_24_ FIXRING_<Pilot Number>_CFBL_N_
<Screen Class>_3_ <Pilot Number>_ MWT_STD_N_ N_$_Y

End

/ End of document.

AT&T Proprietary Use Pursuant to Company Instructions

Version Number: MP278v1.0 Date Approved: 04-20-01 1