City of Seattle Request for Proposal #TRN-68
Addendum
Dated10/11/13
The following is additional information regarding Request for Proposal #TRN-68, titled Parking Pay Station Replacement/Retrofit released on10/02/13. The due date and time for responses remains as11/13/13 @3:00PM(Pacific). This addendum includes both questions from prospective proposers and the City’s answers, and revisions to the RFP. This addendum is hereby made part of the RFP and therefore, the information contained herein shall be taken into consideration when preparing and submitting a proposal.
Item # / Date Received / Date Answered / Vendor’s Question / City’s Answer / RFP Revisions1 / 10/08/13 / 10/11/13 / Section 3 Purpose
A. Please describe the current transit service stations (manufacturer and model) and advise if they differ from the on-street meters. If so, how? / The Seattle Streetcar uses Parkeon Strada pay stations that have been configured to sell adult fare, reduced fare and youth fare transit tickets.
B.Please describe the SPD’s current LPR and handheld systems
(manufacturer and model). / Seattle Police Parking Enforcement uses an Advanced Public Safety citation issuance application with Intermec CN3 handhelds and Zebra 2-inch portable printers. This system replacement is in progress with Seattle RFP POL 3156.
There are 2 Genetec and 3 PIPS ALPR systems in service. The Genetec units are used for time limit and permit enforcement and the PIPS units for the scofflaw/booting program.
C.Please provide details of the SDOT’s Hansen maintenance work management system including information about the type of data the City will need to pull from the pay station vendor’s back office application. / The Hansen work management system requires creation of a work order for each maintenance event. Automating this would be highly desirable, but much development would be required by SDOT’s IT staff, which is not a certainty at this point. However, the data that would be needed would include: pay station identifier number (e.g, receipt unit number – currently a letter followed by three numbers), type of alarm (if there was an alarm condition), what maintenance or repair was performed, date and time of work performed, technician who performed the work.
2 / 10/08/13 / 10/11/13 / Section 4 Background
Which cellular carrier does the City currently use for their pay stations? / AT&T 2G and 3G. In the South Lake Union neighborhood, due to a history ofcommunication difficulties there are a few pay stations using 2G T-Mobile SIMs.
3 / 10/08/13 / 10/11/13 / Section 5 Objectives
A. Please describe the enforcement handhelds employed by the City (manufacturer and model). / Seattle Police Parking Enforcement uses an Advanced Public Safety citation issuance application with Intermec CN3 handhelds and Zebra 2-inch portable printers. This system replacement is in progress with Seattle RFP POL 3156.
B.Please describe any guidelines or SLA(s) in regards to “timely” responsiveness. / The RFP Scope of Work describes the City’s expectations for vendor system performance and provides opportunities for the vendor to describe their standards and track record for system excellence and problem solving responsiveness.
4 / 10/08/13 / 10/11/13 / Section 6.3 Parking Rate Management Requirements
Please clarify if the intent of the City is to eventually have both payment data and rate configuration managed in the vendor’s back office system / Yes, that is the desired system – to have both payment data and rate configuration within the vendor’s back office.
5 / 10/08/13 / 10/11/13 / Section 6.5 Transit Requirements
Please describe the functionality of the current transit fare software used by the City. For instance, how are tickets validated? Can the City provide a sample ticket? / The current pay stations issue the following tickets: Adult Fare: $2.50; Reduced Fare: $.75; Youth (ages 6-17): $1.25. The ability to purchase different types of tickets with one transaction is considered desirable. Tickets are validated by date and time. The City can provide ticket stock, and can provide actual ticket samples, if desired.
6 / 10/08/13 / 10/11/13 / Section 6.6 Installation Service Requirements
Please define “operationally ready”? Does the City have a checklist and if so, can it be provided? / An “operationally ready” pay station is one that is completely set-up, tested and, after acceptance by the City, is fully ready for on-street parking payment operation. A checklist is dependent on the final features and capabilities of the selected pay station covered by the contents of this RFP and will be developed in conjunction with the selected vendor.
7 / 10/08/13 / 10/11/13 / Section 6.7.1 Payment Options
A. We understand this requirement to mean that the City requires the vendor’s company to be PCI Level 1 compliant and our HW/SW platform be PA-DSS validated. Is this correct? / This is correct.
B. Does the City currently use a pre-paid mag stripe card? If so, please provide the specifications necessary for integration, including information such as: type, # of track on which data is stored. / The City currently uses a limited number of pre-loaded mag stripe cards provided by Parkeon. The City would like to continue to use a similar type of card (or other system) for customer service mitigation and for refunds. Please describe your ability to provide this type of card for use with your pay station. The ability to also use the current Parkeon supplied card will be addressed after vendor selection. The need to mitigate frustrations of customers or for customer refunds could be satisfied in other ways than a physical card, such as a system providing a customer a limited-use code allowing some amount of parking, or some other method in lieu of a physical courtesy card. Please also refer to answer to 7.D below.
C. Please provide a sample. / Pending
D. Will the City consider using a new smart card already supported by the pay station selected for this RFP? / Yes, the city would consider using a new smart card (or other system, see 7.B above). That said, the city would be concerned from a customer perspective about how to address the presence of multiple pay station types and different smart cards during the potential three-year transition period
8 / 10/08/13 / 10/11/13 / Section 6.8.2 Maintenance Compartment
Does the City have an electronic lock system currently in use? If so, what manufacturer and model? / The electronic locks are provided with the pay stations by the City’s current vendor, Parkeon.
9 / 10/08/13 / 10/11/13 / Section 6.8.5 Card Reader
Please describe the technical specifications of the smart card that the City wishes to integrate with the pay station, including type and platform. Can the City supply a sample? / The City currently uses a pre-loaded mag stripe card provided by Parkeon. The City would like to continue to use a similar type of card for customer service distribution and for refunds. Please describe your ability to provide this type of card for use with your pay stations. The ability to also use the current Parkeon supplied card will be addressed after vendor selection (see also 7.B and 7.D above).
10 / 10/08/13 / 10/11/13 / Section 6.8.9 Printers/Receipt
Can the City provide the specifications and samples of the paper current used? / The City currently uses thermal receipt paper stock, supplied by Parkeon. The intend of the RFP is not for the vendor to match this paper, but to supply a specification for the paper recommended for their pay station printer. Also, please comment on the printer warranty impact if the City were to independently purchasereceipt paper stock that meets the Vendor’s paper specification.
11 / 10/08/13 / 10/11/13 / Section 6.8.14 Customer Interface
Does the City currently employ a subscription program? If so, please provide the specifications and operational details. / The only subscription program now available is through PayByPhone, which includes a smart phone application as well as phone operator assistance to set up a subscription account; the City is not asking for this. The City is asking if there is, or could be, a subscription program that might assist in the move to a pay by plate environmentwhereby the need for the customer to memorize and input a license plate number might be unnecessary after it has been input initially.
12 / 10/08/13 / 10/11/13 / Section 6.9.5
Which 1st Data platform is employed by the City? / The City has used North (Cardnet) and Nashville.
13 / 10/08/13 / 10/11/13 / Section 11 Instructions to Proposers
Please provide sections 11.1 to 11.3 or advise if these sections are irrelevant. / Due to an error in numbering, these sections do not exist and thus irrelevant.
14 / 10/08/13 / 10/11/13 / Section 12 Proposal Format and Organization
Please provide sections 12.1 to 12.3 or advise if these sections are irrelevant. / Due to an error in numbering, these sections do not exist and thus irrelevant.
15 / 10/08/13 / 10/11/13 / Section 14 Award and Contract Execution Instructions
Please provide sections 14.1 to 14.3 or advise if these sections are irrelevant. / Due to an error in numbering, these sections do not exist and thus irrelevant.
16 / 10/08/13 / 10/11/13 / Vendor Questionnaire
Page 3 Business History
In lieu of providing copies of recent contracts, please advise what details are required to meet the option of providing a brief summary. / Contracting agency, location (city), summary of the scope of work, number of pay stations, installation schedule.
17 / 10/08/13 / 10/11/13 / RFP Terms and Conditions
Payment Procedures
Please advise what will constitute “approval” of the deliverable. Can the City provide a defined check list of criteria to be met for approval? / An “operationally ready” pay station is one that is completely set-up, tested and, after acceptance by the City, is fully ready for on-street parking payment operation. An “approval” checklist is dependent on the final features and capabilities of the selected pay station covered by the contents of this RFP and will be developed in conjunction with the selected vendor.
Please provide an estimate of how soon after installation such anapproval can reasonably be expected to take place. / 30 days from invoice date, after acceptance of the last pay station to be installed froma shipment.
18 / 10/08/13 / 10/11/13 / Attachment # -3 Data Formatting Requirements for Parking Studies Program
Please provide definitions and answers for the following terms and questions:
A.ParkCode – Is this the pay station number and/or serial number? / ParkCode is our current vendor, Parkeon’s, code for Seattle. The same number applies to every pay station.
B.Zone - / SDOT has 18 zones (e.g. Commercial Core, Belltown, Pioneer Square, etc.)
C.Circuit - What is the difference between this and the Zone. Is it a route? / Some zones are subdivided into Circuits (e.g. Commercial Core is a Zone with three Circuits: Waterfront, Financial, Retail.) These are not routes but are areas with the same parking rate and time limit (with exceptions for peak parking restriction hours, etc., which require that the pay station shut down during times of parking restriction). SDOT currently has a total of 32 separate Circuits.
D.Meter – What is the difference between this and the ParkCode? / This is the P&D number, which is an 8 digit number unique to each pay station.
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