SERGIO ALEXANDER SMAL, Page 1

SERGIO ALEXANDER SMAL, page 1

Professional Experience Continued

SERGIO ALEXANDER SMAL
800 Cotton Depot Lane, #135
Fort Worth, TX 76102
817.996.3032

career profile
Experienced logistics professional with a proven track record in fostering and nurturing long-term relationships and facilitating communication between departments, customers, vendors, and managers. Ability to develop strategic plans to effectively meet organizational objectives, implement initiatives to address and resolve conflicts, and maintain files and accounts to streamline organization workflows and optimize operations. Demonstrated fluency in Russian, Polish, Belarusian, and Ukrainian, as well as proficiency in Spanish and Macedonian. Seeking to leverage education, experience, and skills to take next career step with a driven organization that continuously promotes leadership and professional development.
areas of strength and expertise

• Training & Coaching
• Conflict Resolution
• International Relations
• Leadership

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• Account Management
• Security Program Management
• Strategic Planning
• Interdepartmental Coordination

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• Goal Setting
• Intelligence
• Consulting
• Client & Vendor Relations

Professional Experience

Education Realty Trust, Fort Worth, TX November 2011 to Present

Leasing Consultant

Coordinate with management to develop and implement corporate and departmental policies, procedures, and service standards to align with organizational objectives. Investigate and resolve complaints from customers and vendors. Develop marketing materials and oversee public relations activities to promote corporate service offerings. Interface with customers to provide information and education regarding products and services. Document and enter orders into account management system, investigate account issues, and close accounts to optimize organizational efficiency. Analyze data to identify current market trends and areas of opportunity. Process administrative forms, reports, and related documentation. Create and implement retention programs. Communicated with managers and corporate representatives to identify and address needs and expectations. Forge relationships with prospects and residents. Conduct surveys and interviews, direct tours, and communicate with clients via phone and written communication to promote properties to achieve Educational Trust Realty’s objectives and sales goals. Cultivated positive environment resulting in higher client and vendor satisfaction and retention rates.

Key Accomplishments:

• Completed more than 120 hours of professional development trainingin leasing, customer service, and community relations
• Maintained 98% capacity rate and achieved 65% retention rate.
• Received 100% positive feedback and evaluations from clients and supervising managers.

United States Army, Fort Carson, CO November 2009 to July 2011

Special Forces Weapons and Logistics Specialist

Determined security needs for individuals including government leaders, political candidates, and visiting foreign dignitaries, and initiated protocols to optimize protection and security. Managed security programs protecting personnel, facilities, and information, and identified security risks to develop corrective action plans. Studied communication code languages and foreign languages to translate intelligence and support operations. Performed undercover assignments and monitored authorized technologies to maintain surveillance. Gathered intelligence by performing field observations, examining confidential information sources, and researching public records. Partnered with interagency government and intelligence officials to coordinate intelligence activities and information. Coordinated with 12 team members to function as a single unit and accomplish mission goals.

Key Accomplishments:

• Spearheaded efforts to train Iraqi soldiers how to operate artillery, develop strategic plans, and execute complex missions to facilitate accomplishment of Iraqi military objectives.
• Managed and provided logistical support for equipment valued at more than $5MM.
• Successfully completed over 100 combat missions in high-paced and stressful environments.

Texas Christian University, Fort Worth, TX August 2008 to June 2009

Foreign Language Instructor, Russian

Prepared course materials including syllabi, assignments, and handouts to facilitate teaching and comprehension of foreign languages. Selected and gather materials and supplies, including textbooks, to allow students to learn and retain foreign language lectures. Monitored developments and trends in education and foreign language instruction by reading current literature, collaborating with colleagues, and participating in professional organizations. Spearheaded distance learning to allow student access to course lectures outside of the classroom.

University of Texas at Arlington, Arlington, TX January 2006 to July 2009

University Operations and Building Supervisor

Coordinated interdepartmental activities to confirm services were provided effectively and efficiently to optimize operations. Maintained records of interactions with faculty, staff, and students detailing inquiries, complaints, comments, and corrective action initiation. Examined complaints regarding service and equipment, identified issues, and rectified discrepancies. Inspected and evaluated physical condition of facilities to repair and maintain building and equipment, and scheduled preventative maintenance to prevent complications. Scheduled multiple conferences and events, and secured dorms, dining plans, keys, room reservations, and meal plans to optimize university housing and events and increase university revenues and visibility. Partnered with external departments and vendors to coordinate events and secure venues. Directed event planning activities and oversaw event scheduling.

Education and Training

Master of Arts, Political Science

Texas Christian University, Fort Worth, TX

Bachelor of Artsin Modern Languages, Eastern European Languages(with Honors)

Bachelor of Arts in Political Science, International Relations (with Honors)

University of Texas at Arlington, Arlington, TX

Secret Security Clearance