CARLA R. CHEW

Email:

OBJECTIVE: To obtain a challenging and rewarding internship where I can apply my

academic skills in health administration and public policy.

SKILLS AND ACCOMPLISHMENTS:

Major strengths include strong leadership, excellent communication skills, competent, strong team

player, attention to detail; supervisory skills include scheduling, training, and other management and

administrative tasks.

Computer Knowledge includes Microsoft Office Systems (Word, Excel, Power Point, and Access),

database management in statistical and health system applications.

EDUCATION:

UNIVERSITY OF MARYLAND OF BALTIMORE COUNTY Baltimore, MD 2007-present

Major: HealthCare Administration, GPA: 3.6

Expected date of graduation: December 2009

ESSEX COMMUNITY COLLEGE Essex, MD 2004-2007

General Studies, Associate Degree

SOJOURNER DOUGLAS COLLEGE Baltimore, MD 2005- 2005

Phlebotomy Certificate

PAUL LAURENCE DUNBAR Baltimore, MD 1997- 2001

Health Care Program, High School Diploma

Related Courses:

Survey of the US Healthcare System, Sociology of Public and Community Health, Social Epidemiology,

Health Planning and Regulation, Emergency Health Services, Health Organization and Delivery, Intro to

Public Administration, and Research in Healthcare

Employment History:

Social Security Administration

Internship, 3/09 to present

  • Assist Senior analyst in review and updating training material for disability Ajudicators
  • Provide assistance developing

NATIONWIDE, Internet Sales Consultant, 9/07 to 01/08

  • Provided administrative support including contacting customers by phone or via email
  • Scheduled appointments
  • Responded to telephone or email inquires about merchandise

Bank of America, Cash Service Rep 12/04 to 9/07

  • Worked in a multi task, fast paced deadline driven production environment
  • Met productivity goals at both individual and team levels
  • Responsible for investigating and placing holds on customers account that look fraudulent
  • or suspicious
  • Performed timely debits and credits to customers account
  • Coordinated and prepared incoming work for encoding
  • Utilized my knowledge and understanding to prepare credit card payments for processing
  • Analyzed and balanced checks and invoices

Aspen Group/Bank of America, Quality Controller 6/04-12/04

  • Proof read, encoded and corrected incoming checks
  • Provided administrative support including filing and mailing

VOLUNTEER EXPERIENCE:

Maryland General Hospital

Phlebotomy Training

Johns Hopkins Hospital

Internship/Physical Therapy Department

  • Assist Physical Therapist
  • Filing medical documents
  • Data Entry