DEPARTMENT:Communications, Policy and Campaigns

JOB TITLE:Senior Events Officer, National Suicide Prevention Alliance

UPDATED:July 2016


To plan, design, and deliver nine masterclasses and one webinar across the country, aimed at supporting local authorities in suicide prevention planning. Working within an advisory group you will be supporting development of content for events and a framework for future use.

  • Reports to NSPA Manager
  • Works as part of the External Affairs team within the Communications, Policy and Campaigns department
  • Works closely with colleagues in the NSPA secretariat, Project Advisory Group and the widerdepartment
  • Events management, including marketing and communications
  • Support content development for the eventsand a masterclass framework for future adaptation
  • Complex stakeholder management
  • General duties of a Samaritan’s staff member


  • To use events expertise for the benefit of NSPA,


  • Graduate, ideally in an events/hospitality orcommunications/marketing discipline
  • IT literate and fully conversant with all basic Microsoft packages


  • Considerable experience of working in a successful and cost-effective events team, and delivering a series of planned, quality large-scale events within a short timescale and marketing and evaluating these.
  • Proven ability to manage own workload, including competing priorities and meeting deadlines.
  • Strong project management skills and demonstrable budget management experience.
  • Experience of contract negotiations and understanding of insurance, legal, health and safety obligations relevant to events management.
  • Experience of managing external suppliers e.g. venues, setting clear objectives and budget.
  • Understanding of the value of customer service and excellent customer service skills.
  • Excellent knowledge of Word, Excel and PowerPoint and general data input issues.
  • Strong interpersonal skills and demonstrable experience of complex stakeholder management and an ability to maintain positive relationships with a variety of stakeholders at all levels, with the ability to exercise tact and diplomacy.
  • Experience of developing high-quality content for events and working with stakeholders to establish clear events aims, messaging and format.
  • Able to negotiate effectively with colleagues to achieve objectives whilst clearly communicating progress and any issues of concern.
  • Experience of delivering webinars and using webinar software.
  • Experience of events management within a local government context desirable.
  • Knowledge and understanding of the area of suicide prevention and mental health.
  • Experience of using event management/ticketing platforms such as Cvent, Eventbrite etc.
  • Flexibility - in order to deliver services effectively, the post-holder may be required to perform work not specifically referred to above. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.


  • A commitment to excellence in service provision
  • Well-organised, proactive, problem-solver able to prioritise work
  • Excellent time management, works on own initiative
  • Excellent communicator (written and verbal)
  • Resilient and independent with strong personal drive
  • Willingness to travel and work out of conventional office hours
  • A natural networker, able to establish and maintain positive relationships with suppliers, staff and stakeholders.
  • Able to deal with people in a diplomatic and sensitive manner
  • Creative, with a good eye for detail
  • Flexible – can respond to changing briefs, deadlines and priorities
  • Positive attitude, able to respond to the needs of volunteers and staff in a calm and confident manner


Events Management

  • Manage, facilitate and deliver a series of nine masterclasses across the country to a high standard and within budget and time parameters.
  • Coordinate the project group and lead on planning meetingsin relation to the events.
  • Advise on any possible logistical or administrative challenges that will/could be faced.
  • Produce detailed proposals for masterclasses (e.g. content, timelines, venues, suppliers, legal obligations, staffing and budgets).
  • Invite and secure speakers and ensure speakers are fully briefed for the events.
  • Arrange speaker travel and accommodation as necessary, ensuring value for money.
  • Co-ordinate filming of key speakers if availability restricts attendance at events.
  • Ensure insurance, legal, health and safety obligations are adhered to at all events.
  • Coordinate venue management, caterers, contractors and equipment hire. Organise facilities for car parking, security, first aid, and hospitality.
  • Assist in on-site management – including briefing speakers, venue staff, overseeing event set up, room layout, catering, exhibitors, audio visual and event/registration helpdesk.
  • Co-ordinate the dismantling and removal of exhibitions and materials and clearing of the venue efficiently at the conclusion of the event.
  • Prepare the delegate packs and papers as well as ensuring that up to date information regarding the event is available on the NSPA website. Provide support to all delegates both on and off site, face to face, via telephone and email.
  • Update and maintain an events booking system, enabling delegate registration online. Create online event pages with registration forms for each event ensuring that they are user friendly for the delegate.
  • Ensure that appropriate evaluation of events is carried out to inform future events.
  • Participate in de-briefing sessions after each event and produce a report on delegate feedback, highlighting any areas for future improvement.
  • Working with clients and the in-house design team lead on the production of marketing materials eg programme, handouts, posters, and other resources.
  • Attend all masterclasses – majority taking place outside of London. Coordinating suppliers, handling queries and troubleshooting on the day of the event to ensure that all runs smoothly.

Content development

  • Work with the NSPA Manager and Project Advisory Group to develop a standard framework for the masterclasses to ensure a consistent baseline of understanding and knowledge in all areas and to ensure they are replicable and deliverable to scale.
  • Support the development of a programme for each masterclass, adapting it to local context, working with the Project Advisory Group and PHE Centre Leads in each region.
  • Working with relevant stakeholders to understand national and local requirements in suicide prevention planning to develop a robust but adaptable masterclass framework.

Stakeholder management

  • Working with and maintaining positive relationships with the NSPA’s key stakeholders, such as Public Health England and the Department of Health
  • Build and maintain good working relationships both internally across different departments/branches within Samaritans and externally with NSPA members and Public Health England staff, and key stakeholders to ascertain and ensure that precise event requirements are met.

General duties of a Samaritans’ staff member

  • Perform general duties, if required, to help NSPA and the External Affairs team.
  • General duties of a Samaritans’ staff member
  • Contribute to the effective and efficient running of General Office.
  • Participate, as appropriate, in staff forums and meetings.
  • Adhere to all Samaritans’ Polices and Procedures.
  • Represent the General Office appropriately across the movement and Samaritans to the wider community as appropriate.
  • Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Samaritans’ equal opportunities statement and polices.
  • Carry out any reasonable requests made that are within the broad remit of the role.

Signed by employee:______Date: ______