Pharmacy Quality Assurance PTCB Practice Test

  1. What is an NDC?
  1. An optical machine-readable representation of information related to the object to which it is attached
  2. A unique, 3-segment number that identifies drug products
  3. Issued by the DEA
  4. Issued by the State Board of Pharmacy
  1. Which of the following organizations oversees MERP?
  1. ISMP
  2. FDA
  3. DEA
  4. TJC
  1. What is the quality of being productive or being able to produce?
  1. Risk Management
  2. Productivity
  3. CQI
  4. PSO
  1. Which method of communication is most efficient for a policy announcement?
  1. Face-to-face
  2. Telephone
  3. Loud Speaker
  4. Written memo
  1. What does the acronym DEA stand for?
  1. Drug Enforcement Area
  2. Disease Enforcing Agency
  3. Department of Enforcement Agency
  4. Drug Enforcement Agency
  1. Before a high-risk process is implemented, what type of risk analysis may be performed?
  1. Root cause analysis
  2. Productivity analysis
  3. Failure mode and effects analysis
  4. Efficiency analysis
  1. What is the time, effort or cost of producing an outcome?
  1. Efficiency
  2. Productivity
  3. Customer satisfaction
  4. Analysis
  1. Which line of communication is a formal line of communication?
  1. Pharmacy technician to pharmacist
  2. Pharmacy technician to pharmacy technician
  3. Pharmacy technician to patient
  4. Pharmacy technician to hospital chief executive officer
  1. Who sets standards for medications, biologics, medical devices and compounded products?
  1. OSHA
  2. TJC
  3. USP
  4. P&T
  1. Who issues a medication recall?
  1. TJC
  2. FDA
  3. DEA
  4. P&T
  1. A drug company is required to remove its medication from market due to the risk of death. What type of recall is this?
  1. Class I
  2. Class II
  3. Class III
  4. Market withdrawal
  1. Who created patient safety organizations?
  1. The FDA
  2. The Department of Health and Human Services
  3. The DEA
  4. The State Board of Pharmacy
  1. What is the Agency for Healthcare Research and Quality (AHRQ)?
  1. An agency in the Department of Health and Human Services
  2. An agency dedicated to improve quality, safety, and efficiency of health are
  3. Both a and b
  4. a only
  1. Which segment of the NDC code represents the labeler code?
  1. The first 4 or 5 digits
  2. The second 3 or 4 digits
  3. The third 1 or 2 digits
  4. a and c
  1. Which organization oversees MedWatch?
  1. FDA
  2. DEA
  3. USP
  4. TJC
  1. When does quality control investigate a product?
  1. Before completion
  2. During manufacturing
  3. After completion
  4. None of the above
  1. What is continuous quality improvement?
  1. The quality of being productive or able to produce
  2. The identification of risk and the avoidance or minimization of risk
  3. A process to ensure programs are intentionally improving services
  4. Only for large corporate businesses
  1. How are evaluations of productivity usually measured?
  1. Amount of work accomplished during a set time period
  2. Organizations to determine efficiency
  3. Supervisors in order to thoroughly evaluate an employee
  4. All of the above
  1. The Patient Safety and Quality Improvement Act established PSO. What does the acronym stand for?
  1. Patient safety organization
  2. Patient satisfaction organization
  3. Pharmacist safety organization
  4. Pharmacist satisfaction organization
  1. What is the unique, 3-segment number that identifies drug products?
  1. The bar code
  2. The NDC
  3. The federal legend
  4. The schedule
  1. Which organization is solely dedicated to medication error prevention?
  1. OSHA
  2. FDA
  3. TJC
  4. ISMP
  1. Name the process to ensure programs are intentionally improving service and increasing positive outcomes.
  1. Risk management
  2. Productivity
  3. Entrepreneurship
  4. Continuous quality improvement
  1. Which of the following organizations is classified by the Department of Health and Human Services to improve quality and safety of health care services?
  1. PSO
  2. CQI
  3. HIPAA
  4. DEA
  1. Risk management involves which of the following in order to eliminate or minimize risk?
  1. Analysis of workflow
  2. Identification of complex high-risk tasks
  3. Avoidance of risk through education and process change
  4. All of the above
  1. What is identifying, analyzing, assessing and controlling risk?
  1. CQI
  2. PSO
  3. Risk management
  4. Productivity
  1. Which strategy can help prevent eye fatigue while working?
  1. Dim the lights
  2. Move closer to the computer screen
  3. Focus on areas close to you and far away at frequent intervals
  4. All of the above
  1. What type of recall would be a situation in which use or exposure to a product is not likely to cause adverse health consequences?
  1. Class I
  2. Class II
  3. Class III
  4. Class IV
  1. Which segment of the NDC code represents the product code?
  1. The first 4 or 5 digits
  2. The second 3 or 4 digits
  3. The third 1 or 2 digits
  4. a and c
  1. What is a sentinel event?
  1. Minor medication filling error
  2. Minor medication adverse drug event
  3. Unexpected death due to a medication error
  4. Class IV medication recall
  1. Which of the following strategies will help a technician efficiently choose the correct product from the stock shelves?
  1. Audible cue barcode scanner
  2. Bringing a second technician to the shelf to check the stock with you
  3. Bringing the pharmacist to the shelf to check the stock with you
  4. None of the above
  1. To prevent eye fatigue, your computer screen should be how far away from you?
  1. More than 3ft.
  2. Between 20 and 26in.
  3. Closer than 12in.
  4. Between 12 and 20in.
  1. Which of the following may help improve customer satisfaction?
  1. New procedures
  2. Change in workflow
  3. Education of staff
  4. All of the above
  1. This agency in the Department of Health and Human Services is responsible for improving quality, safety, and efficiency in the health care system.
  1. PSO
  2. CQI
  3. AHRQ
  4. DEA
  1. Why is it necessary to perform software updates on your system?
  1. The latest drug information can be loaded into your system
  2. The latest drug interaction information is available
  3. Software glitches and bugs will be fixed
  4. All of the above
  1. All errors are preventable in a pharmacy and should never occur.
  1. True
  2. False
  1. What is a bar code?
  1. An optical machine-readable representation of information related to the object to which it is attached
  2. A unique, 3-segment number that identifies drug products
  3. Issue by the FDA
  4. Issued by the State Board of Pharmacy
  1. Which of the following recalls is related to serious health problems from dangerous or defective products?
  1. Class I
  2. Class II
  3. Class III
  4. Market withdrawal
  1. Which organization is in charge of product recalls?
  1. DEA
  2. FDA
  3. The State Board of Pharmacy
  4. TJC
  1. Where should recalled medications be stored?
  1. In the refrigerator
  2. On the shelf in alphabetical order
  3. Segregated from normal stock
  4. In the narcotic cabinet
  1. Which of the following quality measures improve patient safety?
  1. Computer software updates
  2. Calibrated counting trays
  3. Barcode scanners
  4. All of the above
  1. After an error has occurred, what type of analysis may be performed?
  1. FMEA
  2. Productivity report
  3. RCA
  4. Efficiency report
  1. When a sentinel even occurs in hospital, which organization is this information reported to?
  1. FDA
  2. DEA
  3. USP
  4. TJC
  1. Which method of communication is best for interactive discussion?
  1. E-mail
  2. Written memo
  3. Face-face discussion
  4. Broadcast media
  1. Which of the agencies ensures safe and healthful working conditions?
  1. OSHA
  2. FDA
  3. DEA
  4. TJC
  1. Which organization creates a culture of safety throughout the Veterans Health Administration?
  1. OSHA
  2. FDA
  3. NCPS
  4. USP
  1. Which organization is in charge of licensing pharmacists?
  1. DEA
  2. FDA
  3. BOP
  4. TJC
  1. Which of the following methods is preferred for prescription generation?
  1. Telephone
  2. E-prescribing
  3. Handwritten
  4. Faxed copy
  1. What method helps decrease errors in a retail pharmacy setting?
  1. Pick the NDC for the medication based on which it is listed first
  2. Use the NDC from the medication stock bottle during data entry
  3. Choose the NDC based on memory
  4. There is no need to verify NDC during data entry
  1. In what order should medications be stored in a retail pharmacy?
  1. A to Z regardless of type of medication
  2. A to Z separating fast movers
  3. Separated by type of medication
  4. A to Z separated by brand and generic medication
  1. Which organization requires material safety data sheets be available?
  1. FDA
  2. OSHA
  3. P&T
  4. DEA