Job Description

Job Title / Counter Assistant
Objective / To sell Company goods and services to existing, new and potential customers.
Department
Working hours per week
Appointment period
Reports to
Location / Main Showroom
40 hours plus Saturday Rota
Permanent
Main Showrooms Manager
Based at Henderson Road, Inverness. Post holder may be required to carry out duties at other Company sites.
Responsible for / Excellent Customer Service
·  Communicate effectively with customers
·  Connect with the customer by being friendly, helpful and knowledgeable
·  Be available to deliver great service
·  Resolve customer queries and complaints in a timely and appropriate manner
Provide support to other trade counters as required.
Showroom security
The Company has a health and safety policy, which outlines its responsibilities as an employer, and the responsibilities of its employees in respect of health and safety. All employees need to be aware of this policy and comply with its content.
Complying with industry regulations and Health and Safety legislation, policy and procedures.
Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager
Working relationships / Ability to work within and contribute to a team.
Internally: Daily contact by telephone or in person, with other team members and Company sales support staff. Provide support to other team members as and when required
Externally: Daily contact with customers in person and, on occasion, by telephone
Key result areas / Finalised orders processed through the electronic point of sale system (EPOS)
All showroom stock priced, stock coded and date rotated
Completed weekly stock audit
Meeting performance targets when applied
Key tasks / Provide support and advice for customers
Arranging specialist and/or equipment showroom displays
Developing sales of specialist product range and/or equipment
Document, progress and advise those necessary, of customer returns
Respond to customer needs linked to stock queries
Complete cycle counts on a rotational basis
Where applicable arrange PDI (pre-delivery inspection) for equipment sold
To work on an electronic point of sale (EPOS)
Manage cash and payment systems in accordance with company procedures and policies
Replenish showroom shelves, create daily pick-lists and retain high level of cleanliness
Core skills / Undergone recognised product /equipment training and typically has had at least 1 years direct customer/counter sales experience selling/using industrial equipment and materials
Good numeric and literacy skills
Basic keyboard skills.
Basic knowledge of relevant systems, equipment and processes.
The ability to negotiate with customers.
The ability to work on their own, and make decisions relevant to the successful outcome and conclusion of the sales process.
Ability to respond positively to new challenges and change
Time Horizon / Initial 1 month - Full time showroom sales training and on the current Company computerised operating system; Company and departmental operating procedures
1 month - Development training as, where and when identified and fully conversant with all MIS systems, processes and procedures
Prepared by / Yvonne Lewis / Date 06/11/15
Confirmed by
postholder / Date
Applied to / Staff Name / Staff Name / Staff Name / Staff Name

MIS Ltd HR