Volunteer Administrator Job Description

Service / Roles available at Northampton, Kettering, Corby, Wellingborough, Daventry
Job Title / Volunteer Administrator – CGL279
Base / Northampton or dependant on choice of sites listed above
Hours / Unlimited. Where potential Volunteer is in receipt of benefits their advisor must be informed prior to arranging any roles and responsibilities with a specific project coordinator.
Reports to / PMV/BRIC Coordinator
Purpose of Job / To provide support to Northamptonshire Administration Team. The post holder will offer administrative and clerical services to the team designed to contribute towards its aims and objectives.

Key Activities:

· To ensure that telephone calls from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate staff members when necessary.

· Manning and supporting reception

· Processing of correspondence/ data entry as required.

· Minute taking at team meetings.

· Maintaining and assisting with the administration requirements of the service

· Monitoring and ordering office stationery/requirements.

· Photocopying as required.

· Ensure that admin, record-keeping and communication within the project are maintained.

· Scanning and uploading of sensitive information to databases

General terms of reference:

In carrying out the above duties the post holder will:

· Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.

· Seek to improve personal performance, contribution, knowledge and skills.

· Participate in appraisal, training and supervision processes.

· Keep abreast of developments in services, legislation and practice relevant to the relevant client group.

· Ensure the implementation of the all CGL policies.

· Contribute to maintaining safe systems of work and a safe environment.

· Undertake other duties appropriate to the grade of the post

Person Specification

Essential criteria:

ü Knowledge of general office procedures.

ü IT literacy including proficiency in word processing and data entry.

ü A thorough working knowledge of excel

ü Good interpersonal skills and a willingness to work flexibly as part of a team.

ü The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.

ü Solid numeric skills.

ü Good organisational skills

And the ability to:

ü Communicate confidently and effectively, verbally and in writing.

ü Respond flexibly to the demands of the post.

ü Work as a member of a team.

ü Show a capacity to work alone and the ability to keep calm under pressure.

ü Understand and have a commitment to the principles of equal opportunity and diversity.

ü Employ a professional, empathetic and non-judgmental attitude towards service users.

ü Show commitment to facilitating positive outcomes for service users

Desirable criteria:

ü Qualification in IT/office administration

This post is subject to a Criminal Records Bureau check at an enhanced level.

Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.

Please contact: PMV/BRIC Coordinator 079202 66119

Senior Administrator Mel Winter

December 2010