Bill Pay User Guide

Adding Payees

1. Click Add Payee.

2. Select Pay a Company, and complete all required fields.

Payee Name: Enter the payee name.

Payee Account Number: Enter account number with Payee – do NOT enter your checking account number. Input account number exactly as shown on payment stub.

Payee Address: Enter the payee remittance address exactly as shown on payment stub.

3. Click Submit to search the electronic database for the payee and add it.

If the company is not listed in the electronic payee database, click Add Check Payee at the bottom of the screen.

Payee Name: Enter the payee name.

Payee Alias: Payee alias is a nickname for the person/company you are paying and is only visible to you.

Payee Account Number: Enter account number with Payee. This is not a field in which to enter your bank account number. If you do not have an account number with this payee, enter your last name.

Payee Address: Enter the payee remittance address exactly as shown on payment stub.

Check vs. Electronic Payees

Payments are processed electronically or via check.

Payees are either designated as Check or Electronic.

Electronic payees are able to process payments via electronic means. The funds for these payments debit your account on what is called the Payment Date.

Check payees is exactly like writing a check from your checkbook. The payment is sent via check to the recipient via U.S. Postal Service First-Class Mail. The funds for these payments debit your account whenever the recipient cashes it and the check clears.

New Payment (Quick Payment)

To schedule multiple payments simultaneously, click New Payment > Quick Payment.

1. Select the check box for up to 10 payees.

2. Click Continue.

3. Enter the Amount of the payment and the Account to debit.

Payment Date is the processing date.

Est. Arrival is the estimated arrival date of the payment.

Add a Memo if desired. Memos only display on payments made to Check Payees.

4. Click Continue.

5. Click Confirm to schedule payments, Edit to change, or Cancel to delete payments.

6. Click Confirm to complete payment. Success message displays.

View, Edit, or Delete Payment

1. Locate payment in the Scheduled Payments list and select View, Edit, or Delete.


2. Review payment details and Return, Submit, or Delete, depending on action.

Recurring Payment

Recurring payments are ideal for repetitive payments.

Recurring payments can be set up to process:

  • One-Time: One calendar date
  • Weekly: Every week on a particular weekday
  • Bi-Weekly: Every 2 weeks beginning on the selected calendar date
  • Monthly: Once a month on the selected calendar date
  • Semi-Monthly: On any 2 dates in the same month
  • Quarterly: Every 3 months beginning on the selected calendar date
  • Semi-Annually: Every 6 months beginning on the selected date
  • Annually: Once per year on the selected month and day

1. Enter the following fields

  • Pay from account: The account to debit for the payment.
  • Payee: Payee name, account number, and payment type display.
  • Payment Amount: Dollar amount
  • Memo: Memos appear on check payments but do not appear on electronic payments. All memos are retained in the Bill Pay history.
  • Save memo for future payments: Saves the memo for use in recurring payments.
  • Alert when payment is processed: If the Bill Payments Paid Event Alert in Settings is checked, you can check this box to receive alerts when this particular payment is processed. It must be checked in both places to receive an alert.
  • Frequency: Select the frequency of the payment.
  • Payment Date (or Start Date): Enter the date the first payment is to be processed or check the box indicating the payment should always be processed on the last business day of the month.
  • Second Payment Date (Semi-Monthly payments only – not shown): Enter the date of the second payment of the month.
  • Expiration Date: If a frequency other than One-Time is entered, enter the last day the payment is to be processed or check the box indicating the payment will not expire.
  • Payment Description: Description does not carry through with check or electronic payments but is retained in the Bill Pay history.

2. Click Confirm to schedule payment, Edit to change, or Cancel to delete payment

3. Click Confirm to complete payment. Success message displays.

Variable Payment (not shown): If payment amount changes from payment to payment, check the Variable Payment box. After each payment, the amount is zeroed out and you must Editthe payment to reflect the new amount.

History

After end-of-day, a processed payment history is available.

View Payment History For:

All History: 19 months

Last 7 days

Last 30 days

Search Payment History: Search fields display. Options include Payee name, date range, and amount range.

Alerts

In the Settings tab, under the Alerts submenu, users can create Event Alerts. The Email column is optional and may not appear on your screen.

Bill Payments Paid: Triggered after a bill is paid and if the user selected “Alert when payment is processed” while adding payment. (See screen shot below)

Bill Pay Changed to Electronic: Payee converted from check to electronic

Bill Pay Expiring Payments: Recurring payment expiring

Bill Payments Failed: Electronic payment failed due to NSF or communication errors

Bill Pay Changed to Check: Payee converted from electronic to check

Bill Payments Rejected: Payment was rejected