Asset Recovery Group, Inc.

And Affiliates

August 13, 2008

Request for Information

Collection Attorney Representation

4520 SE Belmont St. #280

Portland, Oregon 97215

All information contained herein is Proprietary and Confidential

Asset Recovery Group, Inc.

And Affiliates

All communication regarding this RFI must be directed via email to:

Mary Emerton

Director of Risk and Legal

TENTATIVE TIMETABLE:

Release of RFIAugust 13, 2008

Deadline for Written QuestionsAugust 19, 2008

Response to Written QuestionsAugust 21, 2008

RFI Submission DeadlineAugust 28, 2008

Evaluation September 8, 2008

Site Visits September 2008

Selection and Agreement Negotiation September 24, 2008

Award September 30, 2008

All information contained herein is Proprietary and Confidential

Asset Recovery Group, Inc.

And Affiliates

SUBMISSION: All RFI submissions must be sent to:

Mary Emerton, Dir of Risk and Legal

Asset Recovery Group, Inc.

4520 SE Belmont St #280

Portland, Oregon 97215

503.872.7278

In order to be considered the response must be received at the above address by 4 pm PST on August 28, 2008.

The response package must consist of 1 original and 4 copies of the response as well as one electronic version, CD in Microsoft Word format. The original and copies should be marked and separately bound in whatever way proposer elects.

Asset Recovery Group, Inc. agrees to maintain all information contained in the responses as the proprietary and confidential material that we expect the information contained in the FRI itself to be treated by the responders.

All information contained herein is Proprietary and Confidential

Asset Recovery Group, Inc.

And Affiliates

Mission Statement

We believe in providing quality service and assistance in accounts receivable control while promoting the highest standards of professional and ethical conduct and growth opportunities to all staff members.

Asset Recovery Group, Inc. (ARG) is one of the largest collection agencies on the West Coast. We are an Oregon based corporation with offices in Portland, Eugene and Federal Way, Washington. Additional insights as to corporate philosophy and other information can be found on our website:

Asset Systems, Inc. (ASI) is a not-for-profit 501 c (3) corporation structured as a co-operative. ASI is dedicated solely to the handling of collections for not-for-profit hospitals and their affiliated entities.

ASI is managed by ARG.

In 2007 ARG/ASI combined sales were $171,547,101.85. In the first 2 quarters of 2008, sales were $ 96,599,943.12.
ARG/ASI share an in-house legal department which approves suits submitted by the ARG/ASI Collection Department, processes Small Claims cases on cumulative balances < $1000 in Oregon only, produces and transmits suit packages to offsite counsel as well as manages all interactions with offsite counsel.

All information contained herein is Proprietary and Confidential

In 2007 ARG/ASI combined suits sent to outside counsel for filing were $10,027,580 were filed with an average balance of $2800. Including all recovered costs and attorney fees, $7,658,591 was collected on all suits filed, including suits filed prior to 2007.

Through the 2nd quarter of 2008 $6,246,131 has been sent for suit with an average suit balance of $3000. Including all recovered costs and attorney fees $4,160,107 has recovered to date through June on all suits filed, including suits filed prior to 2008.

All information contained herein is Proprietary and Confidential

Asset Recovery Group, Inc.

And Affiliates

PROFILE:

  1. Firm Name
  2. Firm Address
  3. Firm Telephone Number and Fax Number
  4. Firm Contact Person Name and Title
  5. Firm Contact Person E-mail Address
  6. Firm Contact Person Telephone Number

EXPERIENCE:

  1. How long has the firm been in business?
  2. List the names and provide resumes of the firm’s executive management team and key employee’s.
  3. Describe your percentage of overall business, expertise and experience in the following sectors: Healthcare, Education, Financial Services and Commercial.
  4. Provide your average annual suit placement volume in each of the sectors above.
  5. Provide an overall rate of pre-judgment satisfaction of balance, post judgment satisfaction your has firm achieved in the last rolling 12 months.
  6. Provide the overall liquidation suit balances.

TECHNOLOGY

  1. Describe your specific collection system including VPN access.
  2. Who is your IT Manager/Director and describe that person’s experience level.
  3. What type of database do you have?
  4. What type of internal network do you use?
  5. Describe your physical and computer security systems.
  6. What is your server type?
  7. What type of Internet access do you have?
  8. Do you currently accept new suit placements on an automated basis?

All information contained herein is Proprietary and Confidential

Asset Recovery Group, Inc.

And Affiliates

RECRUITMENT/TRAINING

  1. Describe your recruiting practices.
  2. What is your employee turnover rate?
  3. Describe your hiring process.
  4. Describe your training and retraining practices.

COMPLIANCE

  1. Describe your current compliance record (disputes, counterclaims, etc.)
  2. Describe your compliance verification process with consumers.
  3. Describe your current client compliance auditing process.
  4. Describe your HIPAA compliance program.
  5. Describe your internal quality assurance program to monitor the work of your staff in terms of 1) contract adherence and 2) appropriateness of actions taken.
  6. How do you internally monitor and implement changes to ensure compliance with Statute changes in all jurisdictions you practice in?
  7. Describe the policy your firm utilizes to communicate statutory changes in jurisdictions that you represent clients.

PROCESSES

  1. Describe suit processing from intake to Judgment.
  2. Describe post judgment remedy processes.
  3. Do you calculate and prepare garnishments as a normal service to your clients?
  4. Describe any “specialty” programs you’ve developed for your clients that you feel set you apart from other firms.
  5. What is your preferred process serving arrangement?
  6. What do you consider “covered” or “inclusive” services and what would be considered “hourly” services.
  7. Describe the firm’s philosophy on negotiation of prejudgment case settlement. Post judgment case settlement negotiation.
  8. Describe the firm’s policy on Trial/arbitration attendance.
  9. Describe the firm’s policy on the agency’s attendance at hearings/arbitration.
  10. Describe the firm’s policy on the original creditor’s attendance at hearings/arbitration.
  11. Describe any forwarding agreements/networks utilized by the firm to maximize client outcomes.

All information contained herein is Proprietary and Confidential

Asset Recovery Group, Inc.

And Affiliates

ACCOUNTING

  1. Describe your payment processing responsibilities and processes.
  2. Describe your statement and invoicing processes.
  3. Describe your accounts receivables processes.
  4. Describe your accounts payable processes.
  5. Describe, in detail, remittance procedures, including a sample remittance statement and timelines for the remittance process.

CAPACITIES

  1. Will you assign key staff members to service our portfolio? Please provide professional background information on those individuals.
  2. Individually and in-depth, describe your capacities to pursue our accounts in each of the following states: Oregon, Washington, Idaho, Alaska, California, Arizona, Nevada and Utah.
  3. How many collection clients do you currently represent? Describe their portfolio of account types that you handle for them.
  4. How many collectors do you currently employ?

GENERAL

  1. Provide 5 references
  2. List Professional Memberships and associated participation with that group.
  3. Provide a copy of your Disaster Recovery/Business Continuity Plan.
  4. Provide sample report copies of all metrics routinely produced and provided to the clients that you represent.

RATES and FEES

  1. Propose in detail your fee structure including description of all associated incidentals.
  2. Describe fees associated with withdrawing a pre-judgment account when required by our client as an erroneous filing.
  3. Provide a sample agreement for services.
  4. Provide the standard insurance and bonding information you would normally provide on an RFI.

All information contained herein is Proprietary and Confidential