Customer Care Training Opening Speech

Customer care training opening speech

Our trainer (Dr. Mary Kinoti)

Distinguished participants

Ladies and Gentlemen

I am humbled and thrilled in equal measure as I take this stage to welcome you all to a training that touches one of CESSP’S most valuable assets - the customer.

It is an open secret thatthere would be no CESSP if it did not have customers. Since CESSPhas customers, then the more the reasonfor this customer care training.

We would ask why do we need customer care training or what is new about customers?

One thing that we ought to know is that Customers have more options than ever before-and feel less loyal. They want products and services fast, cheap, quick and from whoever will provide them. That means that competitive advantage is now what will determine our ability to RETAIN our customers and build repeat business. The email/social media mindset e.g what up, facebook etc makes it easier for customers to spread out their dissatisfaction in a matter of seconds. Make Customer “Musoso”angry and chances are you've got a nasty rumor going around to ten of his colleagues that CESSP is a lousy firm to do business with. Hence the high need for superior customer service.

What's should be our definition of good customer service?

Good customer service is no longer enough. Our customer care has to be superior, WOW, unexpected service. In a nutshell, it means doing what you say you will, when you say you will, how you say you will, at the price you promised-plus a little extra tossed in to say "I appreciate your business."

Good customer service is crucial, especially in difficult economic times when every customer counts.

In this regard it is our expectation that at the end of this training we shall all have a greater understanding of the importance of good customer service and apply it on our work on a daily basis

That you will all engage our customers and connect with themas you offer them our services and products to promote customer appreciation, build repeat sales and ultimately win the customers loyalty. The end result will be a rich bottom line for our business.

Please note that a rich bottom line will translate to a fat package and a better life for us all.

To avoid taking the trainer’s time I now take this opportunity to welcome you all to today’s training and wish you an enjoyable training

Thank you

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