Brittany M. Moore

6966 Ranch Ridge Cove W

Walls, MS 38680

Cell: 901-647-3168

Education: Masters of Professional Studies in Human Resource Management

University of Memphis; Completion December 2015

Bachelor of Arts, Urban Studies

Rhodes College, Memphis, TN; Graduation Date: December 2009

Major: Urban Studies Minor: Anthropology and Sociology

Professional Organization: SHRM member since 2014

WTSHHRA (West TN Society for Healthcare Human Resource Administration) since 2015

Work History: UT Medical Group July 2012 to Present

Human Resources Generalist

  • Administer, approve, and deny FMLA requests based on Tennessee state laws
  • Mediate conflict resolution meetings between managers and employees
  • Perform employee investigations for disciplinary proceedings
  • Train and conduct employee orientation on HR functions, benefits, and the company handbook
  • Train employees and managers on performance management
  • Maintain performance management site to ensure that it is running accurately and effectively
  • Serve as Safety Coordinator and train employees and managers on safety in accordance with OSHA regulations
  • Serve as Workman’s Comp Coordinator, file Workman’s comp claims with insurance provider and complete yearly OSHA reports
  • Conduct pre-screening interviews and select qualified candidates for open positions
  • Conduct exit interviews with employees leaving the company
  • Perform billing functions for company medical, dental, and life insurance benefits
  • Compare internal equity to market data from Kenexa and work experience to calculate job offers
  • Make salary recommendations
  • Maintain and create HRIS programs including ADP, Report Smith, Kenexa, online training courses, and online performance management system.
  • Work as liaison with the IT department to ensure that all employees receive proper network access and equipment
  • Complete termination paperwork including separation notices
  • Maintainand administer new hire paperworkduring employee orientation
  • Work as lesion for the Payroll department for compensation needs
  • Approve job postings based on departmental budgets
  • Coordinate and manage fundraising events for the entire company
  • Complete 5500 Pros reports for tax purposes
  • Administer drug tests

Horn Lake Police DepartmentFebruary 2010 to July 2012

911 Police/EMS Dispatcher

  • Receive and prioritize calls and complaints from the public concerning crimes, fires and emergencies; question the caller to determine the nature of the problem.
  • Enter information into CAD System verifying the location and determining the appropriate responder.
  • Dispatch personnel and equipment to scene of emergency while maintaining radio contact, scan status charts and computer screen to determine units available.
  • Broadcast orders to police and other emergency units in vicinity to investigate complaints and relay instructions or questions from other units.
  • Determine type and nature of personnel and equipment needed.
  • Maintain verbal contact with caller for the purpose of updating in-progress calls and continually update responding units.
  • Maintain log of all radio transmissions as to time, duration, and message.

FedEx Solutions Summer of 08

Sales Collaboration Representative Intern

  • Conducted business-to business and business-to-consumer sales
  • Performed cold-calling and telephone sales
  • Made Regular product presentations with audio-visual equipment
  • Maintained the prospects database
  • Covered voicemail and email for relevant staff while members were away
  • Managed outbound/inbound accounts
  • Reported on current market situations
  • Took care of any cancellations and changes in orders and reported to company
  • Prepared sales reports with Microsoft Excel spreadsheets
  • Attended conferences: developed expertise in given industry
  • Reviewed and approved applicants for trade mission
  • Organized sales trips
  • Processed paperwork regarding trade mission
  • Provided customer support
  • Performed cold-calling and telephone sales

St. Jude Research Hospital-August to December of 2008

Volunteer Services Intern

  • Organized information booklets for patients and family members
  • Organized patient databases in Excel
  • Conducted surveys in order to research information regarding patient care
  • Cleansed and redid information boards with up-to-date volunteer information

Rhodes College, Physical Plant Memphis, TN- January 2007-Dec 2009

Work Study Student/ Office Assistant

  • Provide customer service to students, parents, customers, and vendors
  • Dispatched appropriate units to calls for service via phone and radio
  • Distributed mail into correct mail boxes
  • Assigned, updated, and file d work orders via Excel
  • Filed employee documents into file folders
  • Greet vendors at the door

Dr. Tony Hooker’s Office, DDS, Southaven MS, -Summers of 2003, 2004, 2006, and 2007

Nursing Assistant

  • Set up appointments and make reminder calls
  • Wroteup questioners, symptoms sheets, and consultation over-views for legal documentation
  • Prepared room and patients for oral surgery
  • Assisted doctor and patients during surgery
  • Cleaned and sanitized room and instruments after surgery
  • Attended health and safety training from May 2007 to August 2007.