DANIEL BRUZO PEÑA
Way No. 3938 bldg no. 3431Al Khuwair Muscat Oman
PO Box 951 PC 133
Contact Nos: +96897853177
PROFESSIONAL OBJECTIVE
To secure a stable position and be a challenging and responsible individual that my skills will be of value and allow for continuous growth. Preferably, a company whose new method and new technology can be assimilated and where fair labor practices are promoted
PROFESSIONAL PROFILE
Good communication and interpersonal skills
Highly organized and detail-oriented
Strong numbers aptitude and ability to quickly learn new systems and procedures
Strong pro-customer background
Accept ideas and criticism
Risk taker and accountable; ability to analyze and solve problems and make critical decisions that will benefit the organization; prioritize and manage heavy work flow without direct supervision. (Multi-Tasking)
PERSONAL DATA
Birthday: February 28 1984Height/Weight : 5’ 8” / 85 kls.
Citizenship: FilipinoStatus : Single
CHARACTER REFERENCE
Jennifer Galvan – Team Manager
+6590297761
Ace Insurance Ltd
Sangeetha D/O Jayakumar
Supervisor (Chartis Singapore Insurance Pte Ltd)
+6590034223
WORK EXPERIENCE
Account Development Executive ACE Insurance Limited
Oct 2012-Present 600 North Bridge Rd Parkview Sq
Singapore
Job description:
- Acquire new prospect and clients from a generated business leads.
- Calling American Express card member to extend general insurance preferably accident and health insurance
- Make sure to do the quality guidelines to ensure that proper standards set by the Monetary Authority of Singapore are being followed.
- Report to HR manager regarding administrative works and paper works
- Send an email to the clients regarding updates and promotions about the designated campaign
Campaign Executive Chartis Singapore Insurance Pte Ltd
November 2010-July 2012 78 Shenton Way Chartis Bldg, Singapore
Job Description
- Acquire new customers from given or generated leads through phone calls
- Promote and handle enquiries on the company's product and services by way of phone calls, e-mails and faxes
- Call customer to extend and offer different general insurance plans such as, personal accident plan and Hospitalization plan and children plan.
- Ensure that the productivity statistics everyday was been met.
- Make sure to do the quality guidelines to ensure that proper standards set by the Monetary Authority of Singapore are being followed.
Customer Service Representative Transcom Worldwide
October 2007-July 2010 Frontera Verde, TiendesitasUgongPasigCity
Job Description
-Worked as Customer Service Support and provided a 24x7 interface between the business and residential, resolving user problems over the phone and online. First point of contact for users with Desktop Hardware, Software, Cable and Internet connections via all contact mediums (calls/email/chat), ensuring contact is responded in a timely manner.
-Gives follow-up call to check whether the customer issues was totally resolved. Check the accessibility and connection point of the customers equipment to the internet. Providing a customer service satisfaction.
Claims Processor(BPO) Accenture
September 2006-May 2007 Cybergate Bldg Boni Ave, Mandaluyong City
Job Description
Medical Claims Representative.
First point of contact for customers with problems with their billis in the hospital and having been diagnose with sickness via all contact mediums (calls/email), ensuring contact is responded in a timely manner, within established guidelines
Communicate clearly and concisely verbally in computations and processing of medical bills
.
SEMINARS & TRAININGS ATTENDED
Six Sigma Accenture
Principles of Guidance in Education PolytechnicUniversity of the Philippines
Finitas Software PolytechnicUniversity of the Philippines
EDUCATION
Tertiary POLYTECHNICUNIVERSITY OF THE PHILIPPINES
Sta. Mesa, Manila
BS Mathematics (2001–2006)
ACHIEVEMENTS
Rookie Achiever Award
Chartis Singapore Insurace Pte Ltd
Personal General Insurance Certified
Singapore College of Insurance
Nov 16, 2010
Basic Insurance Concepts and Principles Certified
Singapore College of Insurance
Nov 18, 2010
Lecturer (Sex, Lies and the truth Module)
Focus on the Family
Feb 2002-2003