Developing a New Way of Offering Same-Day Appointments in Fareham

Developing a New Way of Offering Same-Day Appointments in Fareham

Developing a new way of offering same-day appointments in Fareham

Did you know that on most Mondays the 10 GP practices across Fareham typically receive around 900 phone calls for a same-day appointment? GP Practices need to make sure they provide enough appointments for patients who need to be seen that day, as well as maintaining sufficient numbers of routine appointments. It can be difficult to get the balance right.

We from recent survey results that people with an urgent problem are happy to travel to see a different GP or an experienced nurse.

In light of this,four of the GP practices (Highlands Practice, Jubilee Surgery, Stubbington Medical Practice and Whiteley Surgery) are setting up a same-day appointment service, similar to the one in Gosport. The aim of the service is to ensure everyone is offered the support they need, when they need it. If the service is successful other local practices will be able to join.

The service will be based in Fareham Community Hospital where patients will beoffered a face to face appointment if they need one. The service will be run by GPs, nurses and staffusually drawn from the four participating practices.

How would the service run?

  • Patients will phone their GP practice as normal and, if they need a same-day appointment will be asked if their details can be shared with the service.
  • Patients will be called back by the service in order of clinical priority by a GP or nurse who will have a detailed conversation with them.
  • The patient may be given advice on how to take care of themselves, arrangements made for medication to be available at a pharmacy or an appointment offered.

We would welcome your views on the service which will be taken into consideration as it is developed. The deadline for completed surveys is August 7, 2017.

Section 1 – About you

  1. Do you have a long term condition such as diabetes, asthma, heart disease or COPD (chronic obstructive pulmonary disease)? (please tick as appropriate)

□Yes

□No / Prefer not to say

  1. Are you a carer for someone? (please tick as appropriate)

□Yes – I have dependent children

□Yes – I am responsible for caring for an partner/friend/relative

□No / Prefer not to say

  1. Which GP practice are you registered with? (please tick as appropriate)

□Highlands Practice

□Jubilee Surgery

□Stubbington Medical Practice

□Whiteley Surgery

□Other – please state

Section 2 – Your thoughts on this idea

  1. What do you think would be the benefits to local people of this service? (please tick all that apply)

□I think it will help to improve access to receiving same-day advice and/or treatment

□I think it will help to improve access to receiving routine advice and/or treatment at my practice

□I don’t think there will be any benefits

□Other – please tell us:

  1. Do you have any concerns about this approach? (please tick as appropriate)

□No, I don’t have any concerns

□Yes, I have some concerns – please tell us:

  1. Do you think there are other healthcare professionals who should be included in the service as well as GPs and nurses? (please tick all that apply)

□Mental health professionals

□Physiotherapists

□Pharmacists

□Other – please tell us:

  1. Do you think staffwho are trained to advise patients on a range of non-medical issues and concerns, such as benefits and personal budgets, and signpost them to voluntary groups and other appropriate services available in their local area should be included in the service?

□Yes, I think being able to see someone who can do this will be helpful for patients

□No, I don’t think this would be helpful for patients

  1. How do you normally travel to your GP practice? (please tick all that apply)

□I drive myself

□A friend or relative drives me

□I use public transport

□I walk or cycle

□I use community transport services

  1. If you were offered an appointment at Fareham Community Hospital, how would you travel to it? (please tick all that apply)

□I would drive myself

□A friend or relative would drive me

□I would use public transport

□I would walk or cycle

□I would use community transport services

  1. Do you think there is anything else we need to consider as we develop this service?

Section 3 – More about you (please tick as appropriate)

  1. Are you:
□Female
□Male /
  1. How old are you?
□Under 16
□16 to 24
□25 to 34
□35 to 44
□45 to 54
□55 to 64
□65 to 74
□75 to 84
□85 plus
  1. Would you describe your ethnic origin as:
□White, British
□White, Irish
□Any other white background
□Indian
□Pakistani
□Bangladeshi
□Any other Asian background
□Caribbean
□African
□Any other black background
□Chinese
□Mixed: White and Black Caribbean
□Mixed: White and Black African
□Mixed: White and Asian
□Any other mixed background
□Prefer not to say
□Any other ethnic group – please tell us: /
  1. Do you consider yourself to have a disability?
□Yes
□No
□Prefer not to say
If yes, please tell us what your disability is:
□Learning disability or difficulty
□Long-standing illness
□Mental health condition
□Physical impairment
□Sensory impairment
□Prefer not to say
□Other – please tell us:
  1. Would you describe your sexuality as:
□Bisexual
□Gay man
□Heterosexual / Straight
□Lesbian / Gay woman
□Prefer not to say
/
  1. Your religious belief is:
□Atheism
□Buddhism
□Christianity
□Hinduism
□Islam
□Judaism
□Sikhism
□Prefer not to say
□Other – please tell us:

Thank you for taking the time to complete this survey

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