Customer Service Specialist Sr

AFSCME POSTING

Customer Service Specialist Sr.

CLASSIFICATION:Customer Service Specialist Senior (PCN 00139650)

OPENING DATE:August 28st, 2017

CLOSING DATE: September 11th, 2017 4:30pm

POSITION LOCATION:BSU Decker Hall 202, Career Services

WORK DAYS & HOURS: 8:00 am-4:30 pm Monday-Friday academic year, 7:30 am-4:00 pm summer

APPOINTMENT: Unlimited/Full-Time

POSITION PURPOSE

Oversee all duties of office manager and recruitment coordinator including budget and purchasing
Complete theMState Mandated Annual Graduate Follow-up Studies for both BSU and NTC.
Coordinate recruitment activities and assist with connecting students and employers to Connect2Careers.
Update and coordinate all technologies with office including updating Connect2Careers, website update and management, digital signage and social media marketing.
Assist with hiring, training and providing lead work to students in Student Success Center which includes; Career Services, Advising Success Center and Disability Services.
Serve as a backup to CEL and Disabilities Testing.
Ability to work in a team environment and provide support in all areas needed. Flexibility and the ability to handle multiple tasks is essential.
Manage career events which includes scheduling, marketing and registration.

MINIMUM QUALIFICATIONS

Customer Services skills sufficient to provide prompt, courteous and accurate information to customers (including students, employers, fac/staff/administrators and community members) in person, one the phone and through e-mail and other written correspondence.
Technical skills in various platforms such as ISRS, WordPress, EMS Scheduling, Social Media and CRM’s.
Excellent data entry and word processing skills
Experience entering data into established spreadsheets and generating routine reports.

PREFERRED QUALIFICATIONS

Knowledge and experience with ISRS, WordPress, CRM’s and Microsoft Office Suite.

Accounting or bookkeeping experience with skills sufficient to create documents for billing, collection and deposit information.
Experience in similar administrative support positions.
Experience working with a diverse population.

PHYSICAL FACTORS:

Constant: Must maintain excellent rapport and flexibility with directors and all staff within the Student Success Center.

Frequent: Communication with students, employers, fac/staff/administration.

Occasional:May need to flex hours for programs throughout the year such as Career Fairs, Community Appreciation Day and Sunsplash etc.

APPLICATION INFORMATION:Apply for Vacancy Posting 15918, On the Minnesota Management and Budget website:

If you are unable to apply online, please contact the job information line at 651.259.3637

For additional information about the application process, go to

If you have questions about the position, contact Marjorie Giauque at r 218-755-2038.

In accordance with the Minnesota State Colleges & Universities (MNState) Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to MnState vehicle use criteria and consent to a Motor Vehicle Records check. Bemidji State University is a tobacco-free workplace.

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity.

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