Customer Process Administrator - Toronto
CSI , a division of Moody’s Analytics, has earned its reputation through relevant, real-world training courses and assessments, innovative educational offerings and credentials ranging from securities to mutual funds, from banking and trust to insurance, from portfolio management to financial planning and wealth management. We are committed to building a collaborative culture where people love what they do and feel motivated to use their creative energy to build innovative training solutions for our customers evolving in the global financial industry. Our values as an organization focus on trustworthiness and integrity, attention to our customers, insight, knowledge and responsibility to our customers, regulators, shareholders and employees. Together we can transform the future. We need you to add to our momentum!
Customer Process Administrator - Toronto
In this position you will be responsible for setting up products within our database system. In addition, you are required to provide ongoing support for our Administrative Team including reception and general office administrative duties.
What you will achieve in this role:
- Responsible for product creation and maintenance within a specialized database program.
- Collaborate with various departments to gather the necessary information required for the product set up.
- Perform quality checks for existing products in the database.
- Add and reviseContinuing Education (CE) accreditation Chart.
- Test new exam codes.
- Carryout testing procedures to ensure each product setup is accurate.
- AttendProduct meetings to ensure deadlines are met.
- Provide backup support to the administrative team including reception.
What you will bring to this role:
- A college diploma in business admin.
- 2+ years relevant experience in a service organization.
- Intermediate to advanced computer skills in MS Office (Word, Excel) and Outlook email.
- Working knowledge of SQL would be an asset
- Accountability and dependability.
- Strong customer and team focus.
- Good verbal and written communication skills.
- Detail-oriented, speed and accuracy essential.
- Sense of urgency, ability to work under pressure.
- Well organized, ability to prioritize while multi-tasking.
- Ability to work independently with limited supervision.
If this sounds like you or someone you know, contact us. E-mail your resume, with the subject line of “Customer Process Administrator”, to .
We thank you for your interest. Only those selected for interviews will be contacted.