Customer Memoabout Measures for Nordea Online System Safe Use in OJSC Nordea Bank

Customer memoabout "Measures for Nordea online system safe use
in OJSC Nordea Bank"

Dear Customer!
Compliance with these recommendations allows you to maximize safe using of e-banking system Nordea online (hereinafter referred to as the “System”).
1. If possible, use the System only from your personal computer. If you log in with someone else's computer, do not save your personal data or other information on it. After necessary operations being done, make sure that your personal data is not saved on another computer.
Remember that the risk of System illegal use increases after logging in from guest computers, such as Internet cafes, hotels, etc.

2. Use the Licensed Software on the computer you are working in the System, upgrade the software, especially information security programs, in accordance with the manufacturer's recommendations;

3. Be sure to install and maintain updated anti-virus software on the computer you work in the System.

4. Follow the recommended settings for Internet browsers, stipulated in the System user’s guide.

5. Keep the username, password, and scratch card for the System use in a place inaccessible for third parties. It is recommended to have separate storage for login, password and scratch cards.

6. Never pass username, password, or scratch card to unauthorized persons, including relatives, friends or employees of the credit institution.

7. Regularly, at least 1 time per month, change the password to access the System.

8. If you lose login, password and / or scratch cards, as well as after revealing the fact of this information disclosure to any third party, contact immediately OJSC Nordea Bank to block the login and / or scratch cards.

The phones of OJSC Nordea Bank are listed in this customer memo, in the System user’s guide, on the front face of scratch cards, as well as on Nordea Bank’s official website ( Also it is recommended to have contact numbers of Nordea Bank on other media: in your diary, mobile phone or other.

9. Do not respond to e-mails (including on behalf of Nordea Bank), which ask you to provide your personal data. Do not follow the "links" mentioned in these letters (including references to the System), as they may lead to clone sites.

10. Be sure to make correct address at connection to the System, as similar addresses may be used by third parties for illegal use of your bank accounts.
Address of the System is specified in the System user’s guide, on the front face of scratch cards, as well as on Nordea Bank’s official website ( there is no connectivity to the System by the official address, please, contact OJSC Nordea Bank.
Remember that the information disclosure on your logins, passwords and / or scratch card puts you at risk of illegal actions of third parties, including for the maintenance of your bank accounts.
If you have any suspicions on disclosure of the above information, you should immediately contact OJSC Nordea Bank and follow the employee's instructions. A client is held liable for the electronic documents which had been executed in the System and signed with a handwritten signature analogue (HSA) before the client contacted OJSC Nordea Bank.
For more information about Nordea online, please call OJSC Nordea Bank (495) 921-21-01 or 8 (800) 200-34-77.