Community Action Partnership

COMMUNITY ACTION PARTNERSHIP

JOB DESCRIPTION

TITLE: SERVICE COORDINATOR

EXEMPT/NON-EXEMPT: Non-Exempt

REPORTS TO: Community Services Manager

ISSUE DATE: 08/17

GENERAL POSITION SUMMARY:

Community Services staff provide assistance to low-income residents by offering them help to meet basic needs and provide linkages, consumer education, self-sufficiency programming, outreach, and advocacy.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

• Implement Community Services Block Grant (CSBG) services daily;
• Maintain a consistent and effective outreach program covering the county/counties served by office in which staff person is assigned;
• Provide temporary financial assistance, advocacy, information, and referral services to low-income residents of county/counties served by office is which staff person is assigned;
• In cooperation with other CAP staff, network and coordinate efforts with all appropriate local service agencies and organizations focused on assisting low-income people to access services and address barriers that keep people in poverty;
• Maintain confidential information and client files;
• File and purge client files and other pertinent documents throughout the year as needed;
• Perform data entry, create and print memos, correspondence, reports, and other documents when necessary;
• Accomplish all goals set forth in the Idaho CSBG grant and/or other funding sources by providing clear and accurate records on contacts made and duties performed for clients;
• Make appropriate referrals to Future Story Initiative staff of low-income individuals and families that may benefit from enrollment in this high impact strategy to end poverty;
• In cooperation with seasonal staff, as available, provide energy assistance to eligible households;
• Maintain regular and reliable attendance to ensure office coverage;
• Perform other related work as required.

SECONDARY FUNCTIONS:

• Ability to demonstrate creativity, resourcefulness, and professionalism in the work place.

JOB SCOPE:

Under the supervision of the Community Services Manager or the Community Engagement Director, the Service Coordinator is responsible for development, promotion, and implementation of community outreach and assistance services to all low-income residents in the county/counties in which the staff person is assigned, in accordance with CAP’s program goals. Additional responsibilities are administrative in nature (clerical, report compilation, filing) and networking with community partners through attendance at community meetings.

SUPERVISORY RESPONSIBILITIES:

None.

INTERPERSONAL CONTACTS:

• Ability to establish good working relationships within CAP as well as with representative of other agencies;
• This person serves as an enthusiastic advocate for CAP;
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers, and supervisors;
• Treat clients, co-workers, and the public in a respectful and courteous manner at all times;
• Employees are expected to keep their supervisor informed of issues, questions, or concerns that may arise or come to their attention about CAP. Such issues, etc. may come to employees from clients, community members, or co-workers during the course of performing their duties.

SPECIFIC JOB SKILLS:

• Capable of establishing a good rapport with low-income people and the general public;
• Possess resourcefulness in planning, organizing, and executing required tasks;
• Ability to communicate effectively with supervisor, co-workers, clients, and vendors;
• Ability to stay relaxed in the face of other people’s distress;
• Maintain confidentiality in dealing with individuals and families served;
• Able to retain details and information as needed;
• Ability to identify own personal and professional challenges and implement learning feedback into work performance;
• Demonstrated ability to work independently;
• Computer proficiency.

MINIMUM QUALIFICATIONS:

• High School diploma or GED required, Associate Degree preferred;
• Relevant combination of education and/or professional experience working with individuals, families, and the public;
• Experience working with low-income families and community services;
• Means of reliable transportation with adequate insurance coverage and valid driver’s license.

Additional Requirements

Math Requirement

• Ability to perform basic math basic computations.

Language Requirement

• Ability to communicate with co-workers, agency clients, and the community
• Ability to write and speak passionately about ending poverty
• Demonstrates excellence in written and oral communication

Reasoning

• Ability to make decisions using sound judgment and involving many variables
• Ability to analyze future impact of decisions and the effect of past decisions
• Must be able to independently handle diverse work problems daily
• Require ability to set priorities and adjust changes necessitated by last minute assignments and deadline requests that may prove stressful

This job description is not a contract for employment. The employer shall, at its discretion, modify or adjust the position and its duties to meet the agency’s changing needs. The employee is expected to do other duties as assigned, which obviously fall within the scope of this job. The Community Action Partnershipis an “At Will” employer. In accordance with Federal law, CAP does not discriminate on the basis of race, color, national origin, sex, age, disability, or sexual orientation.

I have read and understand the duties and expectations of this position and commit to carrying them out to the best of my ability for as long as I hold this position with Community Action Partnership.

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Employee’s signatureDATE

I have gone over this job description with this employee

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Supervisor’s SignatureDATE

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