BIRMINGHAM AIRPORT LTD

JOB DESCRIPTION

DIVISION: OPERATIONS / DEPARTMENT: AIRPORT CONTROL CENTRE
POST TITLE: AIRPORT CONTROLLER / GRADE: AIRPORT CONTROLLER / DATE: APRIL 2016

JOB PURPOSE

Reporting to the Senior Controller, you will be responsible for the planning and operation of the processes and facilities of the Airport areas.

To be responsible for allocation of aircraft parking stands and utilising safe systems of work provided and maintained by the Airfield Management Team.

Operation of the centralised communications hub ensuring that the Airport Control Centre (ACC) is aware of any (airside/landside) operational issues affecting the performance of the Airport and/or its customers.

MAIN DUTIES AND RESPONSIBILITIES

a)  Operating the ACC facility

Maximising the use of existing facilities whilst not compromising customer service.

Operate and plan using in-house operational systems to ensure that passenger flows are maintained and on time departures are achieved.

Systems include:

·  Stand Allocation (system provided and maintained by the Airfield Management Team)

·  Valve Door Controls

·  Access Control

·  Flight Information

·  CCTV

·  Fire Alarm

·  Baggage Handling\Monitoring

·  Fault Reporting systems for emergency issues

·  Air Rail Monitoring

·  Emergency co-ordination

·  Communication links (via phone, radio and PA)

·  Switchboard

·  Road monitoring

·  Airport Fire Control

·  Maintain accurate logs

*This list is not exhaustive and may include any other system(s) associated with the Airport

To keep relevant records regarding the activities of the Control Centre.

b)  The Team

A team player

Working with a team of Airport Controllers ensuring that an efficient, effective and consistent level of service is provided to the airport company and its customers/stakeholders.

To undertake all duties associated within the Airport Control Centre.

To participate in a culture of continuous improvement by fully participating in the success of the business and own self development.

To offer continued support to the Senior Controller and Airport Manager, as well as colleagues, to ensure the smooth running of the control centre.

c)  Relationships

Working in partnership

Ensuring that close communications are maintained with all functions of the business.

Communicate with key stakeholders (airlines, handling agents and control authorities) to ensure the efficient and effective operation of the Airport’s facilities.

To participate in an open culture and ensure that any artificial barriers to the efficient operation of the business are removed.

d)  Safety

To promote a culture of safety within the airport

Responsible for the safe operation of the Airport Control Centre.

To contribute to the overall safety of airport operations through vigilance of both airfield and terminal operations and provide support to the Airfield Safety Unit.

To have an understanding of the Airport’s security policies and procedures.

To play a key co-ordination role in the response to Emergencies.

e)  Performance Monitoring

The delivery of excellent performance

To monitor performance against key performance indicators which clearly show airport performance in real time:

On time departure

Passenger flow

To deliver against the KPIs established for the Control Centre Controller’s role.

f)  Other

To carry out such other duties commensurate with the grading of the post which may be determined from time to time.

The Airport Company reserves the right to vary the duties and responsibilities of
staff under Conditions prescribed in local agreements. Thus, it must be appreciated
that the above duties may be altered as the future changing needs of the service may
require.
HR Manager
Departmental Head

April 2016