Beth Zavadis-Delgado

Beth Zavadis-Delgado

5630 S Rutherford Ave., Chicago, IL 60638  Phone: 815-210-9472  Email:

PROFESSIONAL SKILLS

Project Manager / Account Manager / Team Lead

Client focused professional offering a progressive career acquired through 18 years of experience in diverse industries. Rich customer service experienceincludes both telephone and face to face customer account management. Skilled in building and maintaining solid client relationships, leading a successful team, negotiating contract requirements, building “best practices”, creating trusted and respected relationships across internal teams and providing superior customer service.

CAREER HISTORY

JP Morgan Chase – Chicago, IL 2012 – Current

Treasury & Security Services / Corporate Card Division

Implementation Manager

Responsible for managing Lockbox implementations including coupon testing, custom formatting and programming, Healthcare payment set up, 822 File Formatting and file format testing.
Manage communication between client contact and internal teams through final approval of project.
Coordinate all required commitments from internal and external teams to ensure all scheduled implementation timelines are met.

JP Morgan Chase – Chicago, IL 2010 – 2012

Treasury & Security Services / Corporate Card Division

Transition Specialist

Manage client transitions from PNet3 to PNet4 platform from the first communication of the change, to the testing and data clean up processes, all the way through to becoming the main point of contact during the transition.
Maintain favorable internal and external client relationships through a combination of problem solving, frequent communication, detailed documentation and determination to provide a positive client experience.
Monitor client progress and use of program during and after migration while reporting updates to appropriate internal partners.
Facilitate rapid escalation of issues when necessary by partnering with appropriate Relationship Team members and a team of Transition Specialists.
Perform UAT testing reporting positive/negative test results; updating test scripts as needed.

All The Difference – Western Springs, IL2009 – 2010

Property Management / Maintenance Company

Customer Relations Manager

Responsible for maintaining communications between homeowners regarding property project updates, notifications, or homeowner requirements.
Scheduling service technicians via daily work orders, setting appointments with homeowners when needed and ensuring each job has been staffed and planned accordingly.
Managing all customer service aspects and attending Trade Shows to represent our Property Management division.
Planning construction projects by bidding on jobs, ordering materials, scheduling staff and vendors on site and maintaining budget for profitability.

Metavante Corporation – Romeoville, IL2003-2009

Card Personalization Vendor

Team Lead – 2008 – 2009

Responsible for contract renewals initiating client negotiations and proactively seeking new product offerings and/or introducing client’s to new product developments.
Managed team of employees focusing on development and continued success by implementing “best practices” as well as internal incentive plan for employees continued enthusiasm.
Reported monthly client forecasting to ensure our division’s earnings were accurate and accountable; keeping production informed of influx of projects & scheduling card production by project priority and revenue status.
Maintained customer feedback by visiting client on site or inviting clients to tour our facility while meeting with myself and team to secure relationships and continue to build a solid partnership.
Resolved client escalations or priority project requests internally with all teams contributing to overall client success.
Held post mortems, both internally as well as client participated for each large project implementation to review overall project, current processes and implement new strategies to allow for continued success across teams.
Met weekly with each employee to review current workload, successes & struggles for the week, projects on the horizon to plan new implementation requirements and obtain employee feedback as well as provide management feedback.

Card Program Specialist / Account Manager 2003 – 2008

Successfully implemented all client projects on time and/or ahead of schedule by keeping open communication across teams as well as developing a successful project management tool shared internally in addition to developing roles for client reporting structure.
Maintained partnerships with clients which allowed for extended contract renewal terms.
Participated in process improvement discussions across teams to ensure internal relationships were valued and open communication was priority aiding in timely & successful project implementations.

Traveled with management to visit client sites or led internal client visits to review current account requirements and future project plans; production and scheduling requirements.
Participated in cross functional projects and was a key player on the CPD Team.
Assisted in interviewing potential employees as well as training new employees.

Lexcom Telecommunications – Aurora, IL2001 - 2003

Telecom Installation/Test & Turn Up Vendor

Project Manager

Direct mediator between customer, install vendor, Field Service Engineer, test & turn up vendor and materials management to ensure a timely & accountable equipment delivery, installation and test and turn up of all project requirements.
Developed the process of communication across internal and external teams to ensure all parties were committed to a successful project; running on average 30 projects at a time several with a value over $500K each.
Visited sites to resolve any material or install issues while ensuring installation dates are being met; communicating updates daily to clients.
Developed and maintained excellent client and vendor relationships, ensuring all projects completed on time; proving Lexcom to be a successful installation and test and turn up vendor.
Created several process improvements for the materials team, project management team, installation and test and turn up engineers leading to greater accuracy and quality management for each Telecom project in the end saving Lexcom over $1 million in claimed missing material items.

Tellabs – Lisle, IL 1999 - 2001

Telecommunications

Sr. Customer Account Representative

Responsible for entry of equipment purchase orders, working with production to improve upon delivery dates to meet the Project Manager’s time line request.
Held weekly calls with Project Manager, client, management and production as it related to delivery dates and equipment development delays.
Invoiced clients according to their contract requirements, paying attention to detail of discountable features and current outstanding credits.
Participated in new product training as well as trained new employees/temporary help.
During peak season, worked with production at alternate Tellabs site to help internal teams with maintaining their scheduled shipments and production runs.

References: Available upon request.