3:00 4:00 Pmconference Rooms 4 &5Pre-Conference Board Meeting

MID-ATLANTIC ASSOCIATION

FOR

COURT MANAGEMENT

agenda

CLARION RESORT FONTAINEBLEAU HOTEL, OCEAN CITY, MARYLAND

october 23 – October 26, 2016

SUNDAY, october 23

3:00 – 4:00 pmConference Rooms 4 &5Pre-Conference Board Meeting

4:00 – 8:00 pm1st Floor LobbyConference Registration

5:00 – 5:30 pmConference Room 1Hosts and Reporters Meeting

6:00 – 7:00 pmConference Rooms 2 & 3First Time Attendees’ Reception

(Sponsored by the National Center for State Courts and the Institute for Court Management)

7:00 – 9:00 pmGrand BallroomVendor Reception

9:00 – 11:00 pmCabana 201Night Networking

(Sponsored byDewberry)

MONDAY, OCTOBER 24

7:00 am – 4:30 pm1st Floor LobbyConference Registration

7:00 – 8:30 amGrand BallroomContinental Breakfast

8:00 – 4:00 pm1st Floor LobbyCyber Cafe

8:00 am –4:30 pm1st Floor LobbyTECHBar and TECHBytes

Instructors: Tara Thomas and the Meeting Pool

The TECHBar will be set up throughout the day for any MAACM Member wishing to get more information and training on the latest in tech, apps, devices, and other business-oriented solutions. Experts in the latest trends in technology will be available at all times during the conference to answer any and all attendee tech and app questions, especially during networking and break times. TECHBytes will be short (10-15 minute) workshops designed around specific topics, such as “Apps for Work/Life Balance,” “Tips & Tricks to Get to Know Your Mobile Devices Inside & Out!”and “Hot Trends in Wearable Technologies.” The times for these TECHByte workshops will be listed in the TECHBar Agenda.

7:45 – 8:15 am Conference Room 3Michigan State University (MSU) Certificate Program Orientation

Presenter: Maureen O’Connor

8:30 – 9:00 amCrystal BallroomWelcome

Dave Seeman, MAACM President

Crystal BallroomOpening Remarks

Hon. Mary Ellen Barbera, Chief Justice, State of Maryland

9:00 –10:00 amCrystal BallroomKEYNOTE: Are We Having Fun Yet? Presenter: Bruce Christopher

In this humorous session, the audience learns the power of a positive attitude and the secrets only OPTOMISTS know! They will discover how attitude creates success, shapes moods, and is contagious. This presentation is great for employee motivation, customer service training, stress management, leadership and personal life attitude adjustments.

10:00 – 10:15 amBREAK – PLEASE VISIT THE VENDORS!

1st Floor Lobby Tech Byte Topic: Hot Trends in Wearable Technologies

FromGoogle Glass to bio-tracking safety clothing to smart watches, individuals and companies are depending more and more on thesetechnologies to track biometrics, improve lifestyle and reduce repetitive stress and injury. Join us to learn more aboutthis trend and exciting advances in the field of wearables. Also touch and test some of the most popular consumer wearables currently in use.

10:15 – 11:45 amCONCURRENT WORKSHOPS

Conference Room 1Sexual Orientation and Gender Identity; State of

The State MAACM 2016

Presenters: David Beverly

The goal of this session is toprovide information about sexual orientation, especially as it relates to court users and staff. Topics addressed include an overview of relevant terminology, the coming out process, and how to be an ally for someone who identifies as lesbian, gay, bisexual, transgender or queer. Participants at this training session will have an opportunity to make a personal commitment to becoming an Ally improving their diversity skills as a manager in the court system.

This session is designed to provide an interactive, engaging training program that allows those who are Allies or learning how to act as Allies to further develop their skills and comfort levels. Topics addressed in this training encourage allies to move from being passive bystanders to active participants in the workplace.

Conference Room 2Information Technology Management – Court

Purposes, Communication, Tools, and Projects Part I (MSU Information Technology Management Mandatory Course)

Presenter: Tim Dibble

The information technology certificate course presents technology fundamentals for courts and how organizations and courts are using technology successfully. The course is rooted in the purposes of courts and the importance of aligning technology with those purposes. During the first 90 minutes, the course also focuses on the nature and complexity of rapidly changing technology and how court leaders grapple with effectively applying its uses to their organizations. Leadership, decision-making and strategic planning are the second section of the course, followed by a review of the key components of technologies that impact all courts, including case and jury management, public access, enterprise integration, courtroom and judge support, and shared services. The final section of the course briefly reviews technology projects, planning for success and avoiding pitfalls. Students will participate in individual and group exercises, capped by an action plan for technology engagement in their court organization.

The Information Technology (IT) certificate program is intended for judges in leadership positions, administrators, clerks, directors, supervisors, lead workers and team leaders; and is also ideally suited for those who are planning or training to be in court leadership positions that include IT oversight. No absolute technical knowledge is needed. The IT curriculum may also have applicability to stakeholders who are embarking on a technology initiative; to power users within a court, who are often involved in planning and reviewing new systems and applications; and to technology specialists working in courts who have decided that itis time to see the forest.

MSU STUDENTS MUST TAKE THIS WORKSHOP

Conference Room 30 to Something: The Start and Evolution of Mobile Apps in New Jersey

Presenters: Robert Jacobson and Miguel Navarro

Are you interested in using mobile apps in your organization? Or maybe you need to improve the number of users for the mobile apps in your organization? These are questions that we are continuing to explore in the State of New Jersey Judiciary. Come and listen to our firsthand experiences travelling down the road of establishing the use mobile apps in our organization. This session will inform you about how to implement mobile apps into your organization from an idea to a finished product. The session will also talk about technological, legal and organizational challenges and solutions in building the first steps in implementing mobile apps into your organization.

Conference Room 4& 5The Psychology Behind Success

Presenter: Bruce Christopher

What do the super-stars of success know that the rest of us do not? This hot new topic isthe numberone training seminar in corporate America today. In this fast paced seminar, you will learn the six essential key ingredients to the science behind success. Why do some people just seem to rise to the top in their field? Why is it that some people have all the luck? In this program, you will learn how your E.Q. is more important than your I.Q. and how your attitude is more important than your latitude.

Conference Room 6Sustainable Court Governance: The Critical

Role of Strategic Management

Presenters: Hon. Jose Lopez and Lisa Van DeVeer

This session will highlight a sustainable approach to court governance using strategic planning and management practices that effectively engage the judiciary, court administrator and employees in working together to implement a shared mission and goals. For fifteen years, the D.C. Courts have been refining a strategic management process that is inclusive, flexible and forward-thinking, with notable results. This workshop will share lessons learned and practical strategies that can be implemented in all courts.

Captain’s QuartersThe World is Coming to Us: Impact on the

Courts

Presenter: Dr. Pat Fosarelli

How does our knowledge, or lack of accurate knowledge, of the world’s primary belief systems impact our ability to provide just forums for all our public? Join us and learn more about the basic tenets ofthe world’s major religions and how important this understanding can be in fairly administering our courts.While this is particularly important in family cases, this information is vital in understanding our litigants' interaction with staff, views of the official court system and acceptance of the final decisions. If decision-makers and staff are better informed in this vital area, the court will be able to both solicit critical information and interact with all litigants in a more respectful, efficient and effective manner.

11:45 am–1:00 pmCrystal BallroomVendorLuncheon

1:15 – 2:45 pmCONCURRENT WORKSHOPS

Conference Room 1NavigatingChangingTimes, Jobs and

Relationships

Presenter: Mike King

Our current business environment is placing increasing demands on all parts of the workforce. People are finding themselves in transition between new jobs, new work groups and new divisions. Even existing jobs are changing. This program is designed to help staff develop a plan to meet these challenges head-on by developing a deeper understanding of the change process. It will address the dynamics of change, the stress that can accompany organizational change, and will help participants identify opportunity and satisfaction in the new roads that lay ahead.

Conference Room 2Information Technology Management – Court Purposes, Communication, Tools, and Projects Part II (MSU Information Technology Management Mandatory Course)

Presenter: Tim Dibble

Continuation from Part I (See Part I for description)

MSU STUDENTS MUST TAKE THIS WORKSHOP

Conference Room 3Can Teamwork Get You Better Data?

Leveraging Shared Interests to Improve the Breadth, Scope, and Quality of Court Data

Presenters:Andrew Ginder, Dominique Johnigan and Jamie Walter

What is holding your court back from having reliable, accurate, and actionable data to inform decision making? Even though you and your court may be passionate about all of the benefits that high quality data will provide, does obtaining such data seem like an impossible task?

In this interactive and highly practical session, we will share how any court can take meaningful action toward maximizing the usefulness of their data. We will explore how Maryland has aligned our reporting with the national standards from NCSC by pulling together a group of subject matter experts from the local courts, the AOC, and from IT. We will discuss the challenges of working with multiple legacy databases while implementing a brand-new case management system. Common root causes and factors that inhibit robust data collection and reporting will be identified and explained, with a focus on how to develop ways to address and, ultimately, overcome them.

We will discuss how to effectively leverage the knowledge and experience of multiple stakeholders toward improving the breadth, scope, and quality of data collection and reporting. Attendees will learn leadership strategies and techniques that can be employed to identify and harness shared interests among participants in data reporting improvement initiatives, with the goal of developing sustainable partnerships at the state and local levels.

Conference Room 4Darker Side of Social Media

Presenter:Jim Dill

This course of instruction is jam packed with essentials every victim advocate and Law Enforcement Officer needs to know about Social Networking whether they use it or not.

Social Networking can be a fun, easy to use communication tool for keeping in touch with family and friends. However, it has also created some frightening problems for individuals, students, and the community. Many people don’t realize that even if they don’t personally use Social Networking they more than likely have a strong presence on it. (If you have ever been to a wedding or social event where someone was taking photos then you are probably on Facebook). In addition, those who use Social Networking could inadvertently find themselves providing private personal information to those they would prefer not to have it, or worse, find themselves a victim of a stalker, bully or an identity thief.

This eye opening presentation will introduce the attendees to the amazing array of information that is collected on Social Networking sites and how it has been misused. It will also provide a variety of tips and pointers on how to better protect yourself and family members. Areas covered are:

What are the attributes & elements of a Social Network?
What information is collected in your Bio?
What can be learned from photos that are posted?
What is Geo-tagging and how does it work?
How is this information misused to stalk, harass, bully, extort or groom a victim?

This class is instructed in a manner that both the novice and the expert will understand and appreciate. The course utilizes a combination of lecture, multimedia examples, case studies and live demonstrations involving the attendees.

Conference Room 5Trauma Informed Courts

Presenter: Hon. Ronald Silkworth and Frank Kros, LCSW-C

Conference Room 6Cultural Sensitivity / Cultural Intelligence or

Creating a Sensitive Work Environment for the Public & Employees

Part I

Presenter: Barry Cross

This workshop begins the journey toward developing cultural awareness, sensitivity and skills on the road toward cultural intelligence. Participants will explore their own attitudes toward “Protected Classes” of people for which it serves. Participants will become sensitive to how these attitudes may be experienced as micro-inequalities by the public. Participants will discuss skill that can enhance on the job performance and organizational improvement (Court System).

2:45 – 3:00 pmBREAK – PLEASE VISIT THE VENDORS!

1st Floor LobbyTech Byte Topic: Apps for Work/Life Balance

You and your family are super busy and achieving the perfect work life balance may be difficult. Get insider help fromonline delivery services, virtual assistants, and apps for shopping, meditation, time management and more that will allow you to free up time to do more of what you want, for work orfor life. Find more time in your schedule for fun and spend less time cleaning, cooking, organizing and scheduling!

3:00 – 4:30 pmCONCURRENT WORKSHOPS

Conference Room 1Past Presidents Roundtable – Tell the Story

Moderator: Rick Pierce

Panel Presenters:Jude DelPreoreSuzanne James

The word story is short for history. Relating stories to court governance is an effective and powerful tool for court leaders to be able to manage court operations with consistency and predictability. In this session, three MAACM past presidents will assist participants in understanding the role and importance that court governance plays in providing the guidance and policies for both day-to-day operations and long-term system improvements. Presenters will review the Governance Competency within the NACM Core and give examples of how an effective governance structure for the court can:

Promote participation and consensus building;
Foster positive morale among court personnel
Ensure high ethical standards

Conference Room 2Chester County Employee Security Training

Program- 2015 John Neufeld Award Winner

Presenters: Patricia Norwood-Foden, Lt. Adam Sibley, Cpl. Noah Hughes

There have been too many occurrences of workplace violence, specifically in courthouses around the country for court leaders to ignore the importance of preparing employees on how to respond to security situations. Yes, most courthouses have a law enforcement presence in their Sheriff’s department, but in many circumstances, it is theemployee that remains the first line of defense.

A security training program was created to address security concerns of the employees working in the Chester County Justice Center. The concerns included issues such as active shooter events, bomb scares, parking lot safety and using panic buttons. Each employee has been trained on the concept of sheltering in place and how to respond to an emergency event. Security concepts such as “Lock, Block and Silence” and “Run, Hide, Fight” are the principal concepts communicated during security training.

This project has confirmed that court employees have concerns about serious security incidents and personal safety matters. It is the responsibility of court leaders to create a change in the court culture regarding how employees assess and react to security incidents when they occur.

Conference Room 3Remote Service Delivery for Self-Represented

Litigants

Presenters: Katherine Alteneder, Stacy Marz, Lonni Summers

An increased number of courts are using technology to help self-represented litigants remotely. Remote service delivery has many benefits including cost savings, centralization and meeting the expectations of court customers. This panel will explore the characteristics of jurisdictions that use remote service delivery methods, why jurisdictions chose particular service delivery methods, and the benefits remote service delivery can provide to both litigants and courts.

Conference Room 4Darker Side of Social Media (REPEAT)

Presenter: Jim Dill

This course of instruction is jam packed with essentials every victim advocate and Law Enforcement Officer needs to know about Social Networking whether they use it or not.

What are the attributes & elements of a Social Network?
What information is collected in your Bio?
What can be learned from photos that are posted?
What is Geo-tagging and how does it work?
How is this information misused to stalk, harass, bully, extort or groom a victim?