(ENG201)
1. Which of the following ensures success to message by leaving audience with a feeling of their personal welfare in mind?
Abrupt close
Polite close
Courteous close page 72
Gradual close
2. Which of the following are principal meeting documents?
agenda and minutes page 79
memo and minutes
memo and agenda
3. Bad news is not delivered directly as it falls under the category of ______messages.
positive
neutral
negative
none of above
5. ------makes a statement of support for a candidate by assessing the applicant’s qualities and capabilities for performing a particular task.
Recommendation letters page 88
Job application letters
Acceptance letter
Cover letter
7. Choose the correct option from the following. In ______section of application letter state that you are applying for a specific job title or field.
salutation
front Matterpage 84
body'
end Matter
8. Customer service correspondence occurs in ___ format.
video conferencing
letterhead or postcardpage84
1. Choose the correct option from the following. The salutation begins with the word ______continues with the recipient's title and last name, and ends with a colon.
Dear page 83
Mr.
Sir
None of above
3. Which of the following usually accompanies a document?
Cover letter page 85
Adjustment letter
Correction letter
Credit request
4. The ______provides the recipient with a specific context in which to place the larger document and simultaneously gives the sender a permanent record of having sent the material.
transmittal letterpage 85
letter of recommendation
job application letter
acceptance letter
5. The purpose of giving complete ______is to ensure that the audience has no confusion or lingering doubt about the message.
buffer statement
supporting details
courteous close
all of the above
6. The punctuation mark that belongs in the salutation of a business letter is a______.
Semi colon
colon page83
comma
period
7. ______letters not only convey information, but also establish a contractual relationship between you and the organization.
Application
Adjustment
Acceptance page 85
Transmittal
8. Encouraging the future sale is an important goal when______.
a potential sale is involved
no potential sale is involved
the customer makes an adjustment request
the customer sends a negative feedback
9. Concise business writing includes _____.
extra words
elaborate phrases
indefinite pronouns
None of the above
10. Formal minutes are often required by federal, state, or local law, by-laws, charters, or regulations
True page 80
False
11.. The root of the word "credibility" is "credo," which means "I believe" in ………….
Greek
Latin
Arabic
English
12. ______medium is the best when you don’t need immediate feedback, but you do need speed.
Electronic
Written
Oral
All of above
13. A message is a signal that serves as:
stimuli for a receiver
noise reduction
stimuli for a speaker
stimuli for a mass audience
15. Choose the correct option from the following. ______share a general document architecture, which is usually modified to suit specific circumstances.
Proposalspage 80
End matter
Introduction
Report
16. ______are functional units that revolve around a single thought.
Sentences
Paragraphspage 77
Words
Phrases
17. Choose the correct option from the following. In business communications use the ______format if the document will be sent to outside individuals.
proposal
memorandum
letter
report
19. ‘Profits have increased in the past year’. The given sentence is an example of______.
complex sentence
simple sentence page 76
compound sentence
both compound and complex sentence
Q4- Which one of the following is the best expression to use with the customers for rejection:
We must reject your proposal.
We have accepted the proposal from another builder.
We are not interested in your proposal.
We do not find your proposal of any value.
Q5- ‘Protocol’ is another name for ______.
Minutes (not sure)
Agenda
verbatim report
proposal
Q6- Choose the correct option from the following. ______share a general document architecture, which is usually modified to suit specific circumstances.
Proposalspage81
End matter
Introduction
Report
Q8- Choose the correct option from the following. In business communications use the ______format if the document will be sent to outside individuals.
proposal
memorandum
letter
report
Q9- In the organization of a direct request the very first step is to state the ______.
cordial request for specific action
main idea
necessary details
minor details
1. The organization of a longer message should reflect both the ______.
Purpose of the message and the audience’s probable reaction page 70
projection of the message and transcription
natural order implied by the subject’s characteristics
purpose of the message and the audience’s skeptical reaction
2. How many sections do Application letters have?
3 (• Front Matter • Body • End Matter) page 84
4
5
6
3. The study of technical communication will NOT enable you to do which of the following:
Helps you write effective documents that minimize the need for communication skills.
improves your ability to create documents that make information accessible to your readers.
Assists you in identifying the kinds of people who will read your documents
Makes you a more skilled computer user
4. Choose the correct option. To decode a message is to:
Reject a message
Translate ideas into code
Evaluate a message
Interpret a message
5. Which one of the following is the best expression to use with the customers for payment demand?
Please send your payment so we can proceed with your order.
We must turn down your order.
Your order has been rejected due to non-payment.
We must reject your order.
6. Which of the following leaves your audience with the feeling that you have their personal welfare in mind?
Necessary details
Courteous Close
Credit
Adjustments
7. Letters that provide favorable responses to routine claims are known as ______.
Claim letters
Credit letters
Customer letters
Adjustment letters page 94
8. Allotting time properly is very important. Especially when time is short, you need to schedule yourself carefully and stick to it is called ______.
Schedulingpage 63
collaboration
technology
all of above
9. The punctuation mark that belongs in the salutation of a business letter is a______.
Semi colon
colonpage 83 (Salutation= Dear Mr./Ms. Last Name:)
comma
period
10. When writing ______, you don’t need to excite your reader’s interest; just state your needs clearly and directly.
an inquiry letter
a job application letter
an order letter page 91
an acceptance letter
1. The planning stage should take about ………….
10% of the time you have to produce the message
30% of the time you have to produce the message
50% of the time you have to produce the message
70% of the time you have to produce the message
2. Choose the correct option from the following. ______is brief, informal report used to establish a record.
Memorandum
Report
Agenda
Proposals
3. Which of the following plan should be used for a bad news message?
Direct plan
indirect plan
positive
neutral plan
5. In a business message, talk to your audience in a way that they are left with no -----.
certainty
confusion
hope
none
6. Credit approvals mark the beginning of a business relationship with a …………….
company
corporation
customerpage 95
country
7. In bad news messages, you as a business person need to help your audience understand that under the circumstances, your decision was ----- and reasonable.
unfair
confused
fairpage 96
refereshing
8. Business letters are formal letters used for ______correspondence.
business-to-business
business-to-client
client-to-business
All of the above page 82
10. To whom usually good will letters are written?
Customer
Manager
Director
(ENG201) Quiz 2 | Date: June, 3 2014 | Time: 06 : 20 PM
1. Which one of the following is mostly used to handle repetitive routine queries?
A computerized form respons
Individually prepared messages
A hastily prepared personal message
No response is given
2. 'He studied hard because he wanted to go to medical school as he suffered from arthritis.' The above sentence is an example of ______
Simple sentence
Compound sentence
complex sentence
Complex compound sentence
3. A sales letter is a document designed to generate sales; therefore, it persuades the reader to ______
Request additional information
Lend support to the product
Take specific action
allpage101
4. Choose the correct option from the following. While writing a______, identify a specific area of employment, summarize your qualifications for the job, refer to an enclosed résumé, and request the next step of the application process, usually an interview.
acceptance letters
transmittal letters
job application letterpage 84
letters of recommendation
5. Age, gender, occupation, income, and education are ______aspects of vital consideration for defining the audience
psychographic
demographic page 101
cartographic
geographic
6. In ______of AIDA plan your objective is to encourage your audience to hear about your main idea, problem or new product.
Attention phase
Interest phase
Desire phase
Action phase
7. Which one of the following is not the part of Proposal Structure?
Introduction
subject page 81
body
technical approach
(Proposal Structure: • Front matter • Body • Introduction • Technical approach • Management requirements • Work plan • End matter)
9. Which of the following letters should accurately restate the key terms of employment?
Job application letters
Acceptance letterspage 85
Transmittal letters
Inquiry letters
10. ______medium is the best when you want immediate feedback. Your message is relatively simple.
Written
Electronic
oral page 66
all
1. When punctuation marks are omitted in the opening and closing lines of a letter, the punctuation style is called: Select correct option:
Open
Formal
Close
Informal
2. Which of the following you should avoid when you are responding to a claim and your company is at fault? Select correct option:
Keeping lines of communication open
Making a big apology
Acknowledging receipt of customer’s claim
Sympathizing with the customer’s inconvenience
3. Which of the following messages should be written in direct organizational plan/approach? Select correct option:
Writing letters for acknowledging orders
respondingfavorably to adjustments requests
replying requests for information
all of the above
4. ______is the primary vehicle for communication outside the organization in formal and semiformal contexts. Select correct option:
Memorandum
letterspage 82
Report
Email
5. Which of the following are extremely important in decisions to hire, admit an individual and to award a scholarship or grant? Select correct option:
Job application letters
Acceptance letters
Transmittal letters
Recommendation letters page 88
6. What you should avoid when refusing a claim from a customer? Select correct option:
A special attention to the tone of your letter
Blaming the customer for the situation
Explaining your refusal
An understanding of the complaint
7. Which change can make the following sentence correct? "There have been a lot of rain in the Lower Mainland in the last twenty-four hours." Select correct option:
Change "have been" to "has"
Change "have been" to "is been"
Change "have been" to "has been"
Change "have been" to "has in being"
8. Messages can be unethical if important information is omitted. Select correct option:
True
false
9. The persuasive message influences the audience by informing them and growing their ----- while they are still free to choose. Select correct option:
misunderstanding
confusion
patience
understandingpage 99
10. Which of the following should be avoided while writing a business messages? Select correct option:
Pompous language
Intimacy
Preaching and bragging
All of the above
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