London JIPWorkstream HighlightReport
Workstream / Personalisation / Workstream Lead / Paul Kelly and Neil Nerva / REPORT FOR / Quarter 2 - 2009PROJECT STATUS / Green / Red: Highly problematic - Outside direct PM control needs senior management or cross department decisions/actions (i.e. Programme board or Delivery board intervention)
Amber/Red: Problematic – Requires substantial PM attention, some aspects need urgent action/ escalation to more senior management (i.e.Programme/Project boards)
Amber/Green: Mixed – some aspect(s) require direct PM intervention, some Good. But, all under PMs control
Green: Good – Under Control – contained within normal day to day project management activity
SUMMARY
Main achievements
July Personalisation Group meeting agreed key projects. Implementation underway on each of the projects:
- E Government and universal offer portals (North Central Sub Region)
- Needs and capacity assessment (South West London)
- PA Accreditation – North East London - Approx 50 interested orgs at soft market testing event on 27th July
- Supporting LAs to deliver RASs – Tender completed -– 8 consultancies invited – 6 submitted proposals- 4 shortlisted - successful joint bid from OLM / Symmetric.
Universal offer event jointly organised with Counsel and Care (15th July) - links being made with efficiency and procurement workstream. Event presented range of approaches available and discussion focussed on distilling the content of a “universal offer” which will feed into the portal work being led by North Central London sub region.
Eight boroughs working with Slivers of Care to pilot approach in London for online market place enabling service users to access the care they need direct with providers in a flexible way. Agreement reached for a DASS to chair the project group – 3 project board meetings.
Pre pay cards event (July) with London Councils attended by approx 20 LA and key private sector providers to plan co-ordination of activity in London.
PPF survey analysis released at national and regional level – Individual data received from all London Boroughs and analysed and draft findings of the London borough level analysis be presented to JIP personalisation Group (14th September).
Draft PPF Milestones from ADASS / LGA and DH – London contributed to development through comment and workshops at National Transformation Leads residential. Initial evaluation of London position through analysis of PPF survey results.
Mental Health and Personalisation workshops designed and held with Commissioning Support London and Social Perspectives Network – 5 sub region workshops held in June /July brought together stakeholders within each region to highlight challenges and opportunities in delivering personalisation for mental health users – approx 250 people attended the workshops. Follow up programme of work being developed with Commissioning Support for London.
All sub regions meeting and full round of meetings. July Transformation leads event in focussed on PA accreditation, information portals and preparing provider services for individual budgets.Contributing to national transformation leads network and residential away day ULOs /CILs and completion of report to national team for more funding.
Web space established on SCIE site and discussion group for Transformation leads established on DH Care Networks site (links between sites established).
Work has continued to link up with CSL - NHS - London and Long Term Delivery Support Team to deliver PHB pilots across 16 pilot sites in London. Met with leads from the 16 PCTs and LAs in August to agree support arrangements and establish quick wins.
Breakfast event bringing together workforce and personalisation leads across London (11th August). The purpose was to scope key areas for development and to link the two workstreams. Workforce leads attended SE London group. Agreed that SE would do some targeted work in this area.
Outlook for next period.
Continued implementation for each of the JIP sponsored projects:
- E Government and universal offer portals – North Central have produced JD to appoint project manager – will appoint following adverting September / October
- Needs and capacity assessment –SW London detailed planning underway for implementation
- PA Accreditation NE London - The 4 LAs are evaluating outcome of soft market testing. Working with authorities to ensure input from CQC/ UNISON / NCIL / user groups and agree options – Dec 09
- Supporting LAs to deliver RASs – Project will deliver baselining and bespoke, targeted support to London authorities based on 3 levels of need. The project will also deliver topic based regional workshops covering legal issues etc. Communication to local authorities in September and Launch event 16th October. Begin work with Local Authorities November / December.
Safeguarding and personalisation breakfast meeting bringing together personalisation and safeguarding ADASS leads to scope issues and develop outline priorities (15th September) – jointly developed with JIP safeguarding lead
Meeting with Society of London Treasurers efficiency sub group and personalistion lead Directors (30th October) – purpose to raise awareness of PPF priorities and progress in London and provide initial discussion of issues likely to impact on both agendas over the next 1-2 years. Jointly developed with JIP Efficiency lead.
Market development – Identified as an additional area for work and proposal for event in November / December. Planning meeting with Harrow and Hammersmith and Fulham in October
Evaluating effectiveness of personalisation – Working with JIP Service Improvement lead agreed workshop atLondon Performance Managers Network on 6 November. Topic - assessment and measurement of Transformation/PPF – focus on Milestones and NI130.
Recruit (Oct 09) Mental Health Personalisation lead (funding identified with Regional Public Health Group) and set up project group to oversee work -link Sainsbury Centre and NMHDU..
Personalisation communication events x3 booked for November / December with following themes
- Managing the media - LA /PCT Communications Leads, - seminar breakfast 27 Nov
- HR Issues – including in house provider service challenges– HR and TU leads – seminar breakfast 30 Nov
- Improving access to mainstream public services eg leisure/ recreation / adult education- half day event 16 Dec
Building on - July Universal Offer event / North Central portal work / IDEA work -establish opportunities for London wide advice and information platforms and services to support the universal offer
Establish opportunities for short term wins to increase capacity in user orgs/ 3rd sector to support planned increase in users taking up DP/SDS
Link with user orgs to prepare for presentation on user engagement and ULO development to London ADASS – Dec 09
Key concerns (if any) and proposed action (describe in words here):
Publication of National Milestones for PPF will require, to some extent, a re-alignment of work programme although Initial audit / evaluation of current activity indicates a good strategic fit with current programme and priorities. JIP personalisation programme group meetings in September and October will be used to amend and re-prioritise where necessary in light of finalised milestones and baseline evidence including PPF Survey findings. Findings form the launch of the RAS project and baseline workshop will determine how available time and financial resources are to be prioritised
PROJECT MANAGER’S REPORT: / Provide a brief narrative account of progress on the project. What has happened? What factors affected performance? Please include any pertinent data that you feel is applicable.
The announcement of set milestones to direct and monitor progress in achieving the outcomes set out in PPF will have a significant impact on activity and the work programme. A mechanism will need to be put in place locally to allow a baseline to be established and to allow for monitoring and the development of support. Depending on approach agreed with the programme group this may be quite resource intensive in order to cover all 33 boroughs, to yield sufficient depth of information and to make meaningful assessments. It will be important to ensure this is applied consistently across the region and nationally.
PROJECT MILESTONES DELIVERABLES & DEPENDENCES
Project Milestones/deliverables/dependencies
(Include all milestones from last month onwards) / Original Delivery Date / Status
G/AG/AR/R / Planned delivery Date / Explanation for slippage, impact on work stream and actions being taken.
3.1.1 – Supporting and enabling opportunities for information and advice services including opportunities for collaborative work in developing IT solutions at a region / sub-region level
Currentlyincludingearly work on brokerage -3.1.3
•Governance Board established for the management and monitoring of the Slivers pilot involving 8 London Boroughs to be chaired by Paul Najsarek. .Agreement of reporting arrangements
•Agree and implement project specification for the appraisal of options for the on line purchase and market shaping including the evaluation of pilot and other projects within London
•Agree and implement project specification for South West sub regional needs, capacity and resource project
•Agree and implement project specification for information and advice portal to be piloted by the North Central Sub region
•Deliver half day London wide Information & Advice event with Counsel and Care showcasing a range of options
•London wide event with LB Harrow to showcase IT based systems which support self directed support and market development
•Follow up event on pre pay cards for interested authorities re collaboration in rolling cards out / August 09
March 2010
July 09 - Dec 09
July 09 - Dec 09
15 Jul 09
Autumn 09
July/Aug 09 / Completed
G
G
G
Completed
G
Completed
3.1.2Support the development of Resource Allocation Systems (RAS) and Self Assessment Questionnaire (SAQ) processes
•Establish working group to develop workshop on RAS
•Hold RAS workshop with Leads
•Report back on findings and proposals to JIP Personalisation group - Agree next steps for further action
•Proposal for targeted support to individual authorities
•Project implementation for RASsupport / Apr 09
19May 09
22Jun 09
July 09
Sept – March 10 / Completed
Completed
Completed
Completed
G
3.1.3 – Support and enable the development of Brokerage and support planning in London
Initial work currently incorporated into 3.1.1 advice and info services
3.2.1 - Sharing of learning on personalisation across the statutory and 3rd sectors in London to promote communication and improve capacity for cultural change
Across statutory authorities
London wide event re personalisation for senior managers and directors in mainstream services eg. leisure recreation / libraries / culture Sports England,PCTs-
Briefing session for local authority Communication Managers
Work with IDeA, London Councils and Standards Board deliver elected member training post May 2010 elections
Working with voluntary sector
Sub regional events for capacity building with CVSs
London wide event about social care transformation for LINks
Promoting social care transformation at key London events
Community Care Live
LondonSummit / Dec 09
Dec 09
Mar 10
Mar 10
Dec 09
May 09
Nov09 / G
G
G
G
G
Completed
G
3.3.1 Effectiveness of personalisation under continuous evaluation add
Sub regional mental health workshops
- Support national budget setting event and organise London contribution from London boroughs including Camden
- Analyse the PPF survey at a national regional and individual LA level – Report to the JIP Personalisation Group
- Series of five Mental Health sub regional workshops. Build follow up action into work plan for the workstream
- Establish joint work programme with London Performance Leads network to ensure development of in year monitoring on key aspects of personalisation and development of metrics to measure outcomes
- Hold joint workshop between JIP Personalisation and Efficiency workstreams (now meeting with SLT in October)
22 Jun 09
Jun- July 09
August 09
July 09
Oct /Nov 09 / Completed
Completed (14/9)
Completed
G
G / Delay in release of ADASS survey returns for individual authorities - Data now received and analysed anda report presented to 14th September JIP Personalisation Programme Group meeting
Delay due to difficulties in getting meeting arranged for performance leads – Network now established and session agreed on PPF. Event arranged for November 2009
Objective now amended - Meeting with Society of London Treasurers 30th October.
3.4.1 Councils working in partnership with people with disabilities, community and user-led organisations
ULO event organised with the London Self Directed Support Forum.
Map current ULO and planned ULO coverage Establish scope for cross borough cooperation
National meeting on developing ULOs
Produce advice on how to select and support a ULO eg buddying and consultancy
Presentation re ULO and engagement to Transformation Leads and Directors
Evaluate success of authoritiesin engaging users and carers in transformation plans and JSNA
Establish an E-directory of Citizen Leaders and encourage use of CL by public bodies –
Shadowing programme for practitioners and service users to gain experience of respective roles / June 09
July 09
July 09
Aug 09
Oct 09
Mar 10
Mar 10
Mar 10 / Completed
G
Completed
G
G
G
G
G / DH mapping data information shared with Regional Teams in July 09 . June 09 event highlighted opportunities for cross borough co-operation. Now following up with Transformation leads to triangulate information
Equalities 4.4.2
Support the sustainability of Black and Minority Ethnic groups to provide care and contribute to the development of the universal offer and services
Evaluate success of authorities in addressing equalities issues in transformation plans and JSNA,highlighting
- A move from short term project funding to mainstream funding.
- Use of market shaping to deliver culturally competent services
- Demand for services based on specific cultural and faith needs
- Membership of ULOs and LINks reflect local populations
3.5.1 Ensuring developments in policy and practice reflect personalisation
London legal event for transformation and legal leads Dec 09
Following legal event deliver practice briefing for practitioners and first line managers -
Joint event for Transformation and Safeguarding leads
Meeting with key external bodies such a FSA, DWP - / Dec 09
March 10
March 10
Dec 10 / G
G
G
G
3.6.1 A pan-London programme to support personalisation
London wide meetings for transformation leads held on 2 monthly basis – in 2009/10 July, Sep, Nov , Jan , March . Next meeting October 09
Website detailing full range of personalisation work being undertaken across London –
Attend DH Regional Leads on 2 monthly basis / Oct 2009
July 09
October 09 / G
Completed
G / Delay between DH Care Networks and SCIE site developers over development of discussion group – Now in place
1
Highlight Report v 1.0 – May 2009