Supporting People Eligibility Statement

Supporting People Eligibility Statement

Supporting People Eligibility Statement

1. Eligibility related to the service provision

  • Following the implementation and review phase of the Supporting People Programme, the majority of providers have now been offered longer term 'steady state' contracts. One element of the revised contracting arrangements is the move from Providers advising the programme of the range of services it delivers, to commissioners outlining the services and tasks they wish to commission from providers.
  • Eligibility for services for SPG was determined by the Eligible Task List and the CLG Supporting People Grant Conditions. The eligible task list was based on eligibility criteria for THB and circulated by CLG, with the caveat that Administering Authorities could refine and define eligibility providing due reference was made to Grant conditions.
  • Lancashire has reviewed it's eligibility criteria to tie in with the development of the National Outcomes Framework and consulted with it's Providers in 2008 prior to the issue and incorporation in 'steady state' contracts.

2. Eligibility of service users to enter service

The Supporting People team are keen to ensure that providers of similar services for similar client groups are contracted to deliver similar eligible tasks. The table attached as Appendix One: 'Eligible tasks for each service type' indicates the eligible tasks we propose to contract with providers to deliver. Providers are asked to check the ticks in the relevant column for their service type to see the eligible tasks it is intended that they will be contracted to perform.

Lancashire County Council's list of Supporting People eligible tasks is attached as Appendix One and has been updated to contain references to the National Outcomes Framework. The list of eligible tasks contains one amendment in relation to cleaning of personal rooms. It is proposed that it is no longer an eligible task to occasionally clean a resident's room where they are unable to do so themselves. Instead it is proposed that the eligible task in relation to the cleaning of resident's rooms is amended to focus on assisting the service user to access and organise the provision of any form of domestic assistance they may require. Providers are asked to feedback if they have any comments in relation to this proposed amendment.

Service user exclusions:

It is proposed that all steady-state contract schedules will contain only one clause, 'no specific exclusions, decided on case by case basis'. This is because the Supporting People team expect all providers to undertake an appropriate assessment of all applications they receive for Supporting People services and to reach a decision based on the individual circumstances of the application. After this assessment process has taken place it may well be the case that the applicant is ineligible for a particular scheme and it would be appropriate not to accept them. However, it will not be acceptable to reach this decision without first undertaking an appropriate assessment and considering the application on an individual basis.

Appendix One: Eligible tasks for each service type

Summary of Eligible Task / HIA / Community or social alarms / Adult placement - unregistered / Foyer / Homeless Hostel, B&B or other temp / Lease hold / Sheltered or Very Sheltered housing / Supported housing (shared or self-contained) / Supported Lodgings / Teenage Parents / Women's Refuge
Assessment of support needs / √ / √ / √ / √ / √ / √ / √ / √ / √
Risk assessment / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Support Planning / √ / √ / √ / √ / √ / √ / √ / √ / √
Help in setting up and maintaining home or tenancy / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice and assistance to help service users liaise with statutory and voluntary agencies / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice and assistance to fulfil occupancy conditions / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice on how to report repairs / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice regarding repair / home improvement work / √
Safety and security of the accommodation / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Assisting service users to become familiarised with safety procedures / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Guidance on how to safely use equipment in their home / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Provision of community or social alarms / √ / √ / √
Assistance to establish security routines in the home / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Assistance to recognise potential hazards in the home / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Developing life skills / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice on undertaking daily living tasks relevant to maintaining tenure / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice and assistance in acquiring essential household items / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice and assistance to arrange the connection of utilities / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Assistance to claim
benefits and maximise income to pay for housing / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Assistance with household budgeting especially payment of rent / √ / √ / √ / √ / √ / √ / √ / √ / √
Assisting clients to manage health and well-being / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Advice re location of essential services in the neighbourhood / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Help in accessing other services / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Assistance to access specialist advice and advocacy services / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Assistance to access health, social care, statutory and voluntary sector services / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Signposting to culturally appropriate community facilities / services to aid social integration / √ / √ / √ / √ / √ / √ / √ / √ / √
Signposting to culturally appropriate counselling / emotional support groups / √ / √ / √ / √ / √ / √ / √ / √ / √
Assistance with move on / √ / √ / √ / √ / √ / √ / √ / √ / √
Assisting clients to access and organise domestic assistance as required / √ / √ / √ / √ / √ / √ / √ / √ / √ / √
Security support relating to harassment / √ / √ / √ / √ / √ / √ / √ / √ / √ / √ / √

Appendix Two: Lancashire County Council Supporting People - Eligibility Criteria

Eligible Support Tasks

(Title in Bold) /

National Outcomes Framework: Ref No. (most relevant)

/

Desirable Outcome

/

Ineligible Support Tasks

Assessment of support needs
Assessment of service users support needs related to coping in the accommodation / All / Any difficulties which may have a negative impact on the individual’s ability to maintain a tenancy are highlighted at an early stage and measures put in place to address them / Management of service users’ income by means of power of attorney
Support planning
Working with the service user to review and update support plans / All / Service user feels empowered and able to make meaningful choices about the service they receive
Developing life skills /

All

/

Service users ability to live independently is improved

/

Meal preparation and regular assistance to service users to cook their meals

Help in setting up and maintaining home or tenancy

/

All

/

Service user is able to deal with the complications of establishing their tenancy and ultimately maintain it successfully

Advice and assistance to fulfil occupancy condition
Advice and assistance to enable service users to fulfil their obligations regarding licence, tenancy, or mortgage conditions / 1a,1b,4a, 5a / Early intervention prevents breakdown of tenancy, licence or mortgage arrangements / Regularly paying utility and other bills for the service user. Carrying out rent collection activities (housing management)
Advice on undertaking daily living tasks relevant to maintaining tenure
Advice and guidance to service users on undertaking essential daily living tasks related to maintaining their tenure with a view to them being able to undertake these tasks independently for themselves e.g. cooking, cleaning, budgeting, and dealing with correspondence / 1a,1b,2d,4a, 5a / Service users can safely and reliably cook, clean, budget and deal with bills etc / Assistance with personal hygiene such as using the toilet, washing, bathing, shaving.
Ongoing assistance with shopping or accompanying the service user on shopping trips

Washing and ironing for service users

Advice and assistance in acquiring essential household items / 2d,4a, 5a / Enables individual to set up tenancy effectively / Purchasing essential items on behalf of the service user.
Advice and assistance to arrange the connection of utilities
Advice and assistance to arrange the connection of utilities e.g. electric, gas, water etc /

2d,4a, 5a

/

Enables individual to set up tenancy effectively

/

Making arrangements on behalf of service user

Assistance with household budgeting especially payment of rent
Advice, assistance and support re household budgeting especially payment of rent, service charges, utilities /

4a,1a, 1b, 5a

/

Enables the individual to live within budget and avoid debt

/

Rent collection or other payments of debts

Assistance to claim benefits and maximise income to pay for housing
Assistance to service users to claim benefits and maximise income in order to pay for their housing, particularly housing benefit and council tax benefit.
Completing benefit forms with the service user / a,1b, 2d,3d,4a,5a / Accurate and timely claims are made so to enable the individual to maximise their benefit entitlements / Completing forms for the service user.
Help in accessing other services / All / Service user knows location and contact details for key services and makes contact when needed / Accompanying service users to work, day centres, educational or leisure establishments or to hospital appointments routinely
Assisting clients to manage health and well-being
Assisting clients to manage their health and well-being e.g. supporting access to advice and information as part of a package of support / All / Service users maintain own health and well being / Administering medication
Physical assistance with mobility in the home
Personal care

Rehabilitation involving a clinical plan following illness or accident

Advice re location of essential services in the neighbourhood
Advice re location of essential services in the neighbourhood e.g. Health Services, DWP offices, places of worship, Post Office etc. /

All

/

The individual can find their way around the local area and establish necessary links

/

Taking individuals routinely to appointments

Advice and assistance to help service users liaise with statutory and voluntary agencies
Advice and assistance to service users in their dealings with statutory and voluntary agencies concerned with housing and housing related issues / All / Service user is able to identify the correct agency and appropriate contact within it to assist with specific issues
Assistance to access health, social care, statutory and voluntary sector services
Assisting service users to access health, social care, other statutory or voluntary sector service providers, including providers of culturally appropriate services e.g. social workers, housing officers, home improvement agencies / All / Service user knows location and contact details for key services and makes contact when needed / Supervision or monitoring of compliance with health improvement plans
Assistance to access specialist advice and advocacy services
Assisting service users to access specialist advice e.g. CAB, Welfare Rights, Advocacy Services to ensure that service users receive the services necessary to maintain them in their accommodation / All / Service user knows location and contact details for key services and makes contact when needed / Specialist counselling on issues such as drug and alcohol misuse, abusive relationships, behaviour modification
Assistance with move on
Assisting service users to move on from short term accommodation into appropriate long term accommodation / All
Provision of community or social alarms / 3a, 3d, 4a,5a / Service user is able to call help when needed
Safety and security of the accommodation / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii),5a / Service user adopts reasonable standard security practices for level of risk in living there
Assisting service users to become familiarised with safety procedures
Assisting service users to become familiarised with safety procedures e.g. fire exits, emergency contacts, gas safety etc. / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii),5a / Service users know how best to deal with emergencies and act upon these if need arises
Assistance to establish security routines in the home
Assisting service users to establish security routines that minimise risks e.g. locking doors, testing personal and fire alarms, checking identification of callers etc / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii),5a / Service user adopts reasonable standard security practices for level of risk in living there / Locking windows and doors on a regular basis except where service user is unable to do it themselves
Assistance to recognise potential hazards in the home
Assisting service users to recognise and deal with issues that represent potential hazards to themselves or to others e.g. faulty appliances, worn / torn carpets. / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii),5a / Service users are able to spot the problems safely and act appropriately / Carrying out repair or maintenance work
Risk Assessment
Risk assessment with regard to the service user living independently in supported housing or with floating support in the community / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii),5a / Risks are identified with the service user and plans put in place with individual and other agencies to minimise risk. / Risk assessment with regard to personal care issues
Advice regarding repair / home improvement work
Advice and assistance to service users in relation to organising repairs or improvements to their home (property or contents) where this is their responsibility / 2d, 3a, 3b, 3c, 3d, 4a, 5a / Service user is able to make informed choice about how to ensure repair is carried out / Undertaking repairs and home improvement
Guidance on how to safely use equipment in their home
Guidance to service users on how to safely use equipment in their home / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii), 5a / Service user knows how to use electrical and other household appliances
Advice on how to report repairs / 3a,3b,3c,3d,4a, 4b, 4c (i), (ii) & (iii), 5a / Service user knows who to report faults to and do so as and when required / Reporting repairs
Management of handyperson services / 3d,4a,5a
Signposting to culturally appropriate community facilities / services to aid social integration
Provision of information and guidance on accessing on-site and community facilities and services with a view to continuing social integration, including culturally appropriate services, including accompanying on initial visit if necessary / 2d,3a,3b,3c,4b, , 4c (i), (ii) & (iii), 5a / Service user knows location and contact details for key services and makes contact when needed / Therapeutic or intensive behaviour management or monitoring “just in case” where someone’s behaviour may impact on their tenure
Accompanying service users on social outings or holidays
Signposting to culturally appropriate counselling / emotional support groups
Signposting clients to counselling / emotional support groups which are appropriate for their cultural needs e.g. travellers’ health project, interpretation services / 2d,3a,3b,3c,4b, , 4c (i), (ii) & (iii), 5a / Service user knows location and contact details for key services and makes contact when needed / Specialist, clinical or therapeutic counselling
Monitoring service users compliance with court orders which are unrelated to housing
Security support relating to harassment
Assistance to ensure that victims of harassment are secure in their accommodation and appropriately protected. This may involve liaison with external agencies, e.g. Police. / 2d,3d,4a,5a / Service user remains safe in their accommodation and maintains residency
Service user is aware of security steps to take to ensure their safety in the accommodation.
Assisting clients to access and organise domestic assistance as required
Assisting the service user to access and organise the provision of any form of domestic assistance they may require, e.g. cleaning their personal rooms. This includes assisting the service user to budget to fund the service and liaise with the agency providing the service. / 2d,3a,3b,3c,3d,4a,5a / Service-user develops the skills and knowledge to identify their domestic needs, source a package of appropriate domestic services and effectively manage this relationship.
Personal rooms are cleaned and occupancy is not jeopardised / Cleaning of service-users rooms
Arranging domestic cleaning contracts for the service-user
Monitoring domestic cleaning relationships once established.

Appendix Three: National Outcomes Framework

Ref. No / Summary of indicator / Economic Well Being
1 / Achieve Economic Wellbeing
1a / Max Income / Number of service users who have been successfully supported to maximise their income, including benefits.
1b / Manage Debt / Number of service users who have been successfully supported to reduce their overall debt
1c / Paid Work / Number of service users successfully supported to obtain paid work
2 / Enjoying And Achieving
2a / Training / Number of service users successfully supported to participate in education, training or employment (paid/voluntary)
2b / Learning Activities / Number of service users successfully supported to participate in leisure / cultural / faith and / or informal learning activities
2c / Worklike Activities / Number of service users successfully supported to participate in work-like activities, e.g. unpaid work / work experience / work-life experience / voluntary work.
2d / External Contacts / Number of service users successfully supported to establish contact with external services / groups / friends / family (if appropriate).
3 / Being Healthy
3a / Primary Care / Number of service users successfully supported to better manage their physical health
3b / Mental Health / Number of service users successfully supported to better manage their mental health
3c / Drugs Alcohol / Number of service users successfully supported to better manage their substance issues
3d / Adaptations / Number of service users successfully supported to access assistive technology / aids and adaptations which help them to maintain independence
4 / Stay Safe
4a / Maintain Accomm / Number of service users successfully supported to maintain their accommodation and avoid eviction
4b / Stat Order / Number of service users successfully supported to comply with statutory orders and related processes in relation to offending behaviour
4c (i) / Self Harm / Number of service users successfully supported to better manage self-harm
4c (ii) / Harm To Others / Number of service users successfully supported to avoid causing harm to others
4c (iii) / Harm From Others / Numbers of service users successfully supported to minimise harm / risk of harm from others
5 / Making a Positive Contribution
5a / Choice Control / Number of service users successfully supported to develop their confidence and ability to have greater choice and /or control and / or involvement