Security Advices for Cardholders

Security Advices for Cardholders

Security Advices for Cardholders

Dear Customer, the fulfillment of the stated recommendations will help you to minimize the risk of fraudulent transactions using a payment card at an ATM as well as the risk while payments for goods and services in merchants or Internet.

General recommendations:

  • Memorize your PIN or keep it separately from the payment card unattainable to anyone else.
  • Never give your PIN to third parties, only you as a cardholder must know this information.
  • Never give your payment card to third parties for them to use it. In cases, not related to payments (especially in electronic correspondence) do not disclose the PIN number, cvv2 code, expiry date and other payment card data.
  • It is mandatory to sign your payment card on its back side when receive it.
  • If loss/theft of payment card is detected or if you suspect someone to know your PIN or other payment card data, immediately contact the Contact center of the bank for card to be blocked and reissued.
  • Use SMS notification service to control all transactions with your card immediately.
  • In case of unforeseen situations, save Contact center number of the bank: 0-800-30-888-0 (calls from fixed phones within Ukraine are free of charge) or +38 (044) 495 - 88-90 in the phone book or in the memory of your mobile phone.

While ATM transactions:

  • Do not use help of third parties while performing ATM transactions.
  • Do not use devices that require PIN entering in order to access the premises where the ATM is located.
  • When you enter PIN cover keypad by hand.
  • Enter your PIN the way other people who are in immediate proximity to you could not see it.
  • Do not use an ATM if there is a clear evidence of damage or suspicious devices are installed.
  • Do not use an ATM if it is placed in a dusky and solitary place.
  • Do not use physical force to insert the card into the ATM, better not to use such ATM.

Payments for goods and services in trade network:

  • Transactions should be performed in your presence, thus do not lose sight of your payment card when making payment.
  • Before signing a receipt verify the amount and currency of payment previously.

Internet transactions:

  • For Internet transactions it is recommended to have a separate payment card and keep on it only the necessary amount to perform payment.
  • Do not use PIN when ordering goods through Internet.
  • Do not use the card for purchases through websites that do not use special software to protect information on payment card. Secure sites has a mark of a closed lock, site address that uses a secure protocol should begin with