Practice Manager S Blog January 2017

Practice Manager S Blog January 2017

Practice Manager’s Blog – January 2017

To start the new year, we thought you’d like to get to know some of the wonderful support staff at Wistaria and Milford who help with the smooth running of the surgeries.

Reception Supervisor Wistaria

Sally Woods joined the Practice in May 2012. Sally is responsible for the reception area and assists the team leader with the day to day running of the reception team ensuring we have adequate staff cover. Sally can also deal with patient queries, your concerns, suggestions and complaints.

Wistaria Reception Supervisor Sally

Team Leader Wistaria


Debbie Drodge joined the Practice in November 2011 and had recently been promoted to Team Leader at Wistaria Surgery. Debbie’s role is to support The Partners and the Practice Manager in the smooth running of the admin team at Wistaria and day to day maintenance issues. Debbie is also responsible for the GPs’ and Nurses’ appointment diaries and for the long term strategy & daily planning of the admin team workload. Debbie can also deal with patient queries, your concerns, suggestions and complaints.

Wistaria Team Leader Debbie

Team Leader Milford

Rachel Plumb joined the Practice in August 2013 and has recently been promoted to Team Leader at Milford Medical Centre. Rachel’s role and responsibilities are very similar to Debbie’s at Wistaria and they work very closely together with the Partners and the Practice Manager to ensure the smooth running of the both surgeries. She can also deal with patient queries, your concerns, suggestions and complaints. Rachel is supported by one of our long standing members of staff Jan Coombe who deals with appointment templates and general patient recall.

Milford Team Leader Rachel

Reception Staff at Wistaria and Milford

Last year we welcomed new receptionists Julia Mutton and Catherine Hall. You may have met Julia at Milford whilst Catherine works at both sites.

Our very latest reception recruits are Kelly Cooper and Donna Dickie who both work at Wistaria. New receptionists have to undergo a lot of training and we hope you will be patient whilst they are finding their feet.

And finally…

Clare Richardsonis our Care Navigator, who some of you may have already met. Clare joined our team in Octoberand looks after both Wistaria and Milford patients. Her role is to provide a single point of access for patients and/or carer concerns, usually for the elderly and she can help access required services and signpost relevant information.

By assisting you to access health, social and community services your Care Navigator aims to help you maintain your independence and safety at home, avoiding hospital admissions. You can contact Clare directly, so if you have recently been in hospital or have any queries about your ongoing care or how to stay safe and independent at home please contact her on 07825 336953.

Helen Plumb, our Medicines Optimisation Pharmacist also joined us in the autumn and she too works over both sites. This is a trial post being funded by Better Local Care and the West Hampshire CCG.

Helen’s role includes medication reviews for patients on multiple medications and the frail elderly, drug monitoring and cost saving, quality and safety interventions. She will be working together with community and hospital pharmacists and GPs to improve the health and care of elderly patients. As well as helping patients it is hoped that this role will take some pressure off GPs, freeing up their valuable time.