Regenter Myatts Field North Ltd
Business Continuity Plan
Summary
1. Introduction
Regenter Myatts Field North Ltd commenced the management of Myatts Field North as a managing agent on 4.5.12 for a period of 25 years.
The project involves the regeneration of the Myatts Field North housing estate in Lambeth, comprising the demolition and re-provision of 305 council properties, the refurbishment of 172 council properties, a new community centre and sports facilities, new and enhanced public open spaces, refurbishment of eight small retail units, and construction of a new retail unit. In addition, the project will provide 503 new homes split between 357 open market sale properties and 146 shared ownership properties.
The contract includes housing management services, repairs and maintenance, lifecycle replacement and energy provision for a period of 25 years.
2. Business Continuity Plan
The Myatts Field North emergency contingency plan forms part of the overall Regenter Myatts Field North Continuity Business Plan. This plan identifies and provides for the management of key business continuity risks.
The Business Continuity Plan refers to the following key risks:
· Business Continuity Control Framework
· Loss of MFN site offices
· Loss of key members of staff
· Emergency response
This plan has been developed to ensure that Regenter Myatts Field North Limited is able to provide robust and effective emergency arrangements to deal with a broad range of incidents that may occur within or near the Myatts Field locality.
This response may range from a localised response by Regenter and its associated sub-contractor arrangements, to supporting a wider major incident that is managed under the Authorities emergency plan.
3. Service delivery
The Regenter service is delivered through a consortium arrangement as outlined below:
All services are sub-contracted to specialist contractors through contractual agreements of fixed term duration.
· Higgins Construction Ltd provides the construction of 305 new build tenanted units through a four year fixed term contract
· Rydon Maintenance Ltd delivers refurbishment to 172 properties, repairs and maintenance works and lifecycle replacement to 477 properties (including refurbished and new build properties) through a 25 year contract
· Pinnacle Housing Ltd provide housing management and estates management services for a period of 25 years
· E.ON Energy Ltd provide energy services and manage the energy centre for a period of 25 years.
· Oval Quarter Developments Limited will deliver 357 open market properties and 146 shared ownership properties. The shared ownership properties will be owned and managed by Notting Hill Home Ownership Limited
4. Out of Hours service
The following out of hours services are provided by Regenter:
4.1 Warden service
The Regenter service provides a warden service between the hours of 5.00pm to midnight Monday to Friday. The warden service can be contacted on: 07803-623060.
4.2 Call centre
Regenter Myatts Field North Ltd provides a call centre which is operational on a 24 hours and seven day arrangement. The call centre can be contacted on the following numbers:
· 0800 0851230 (mobile)
· 0330 1239166 (landlines)
The call centre will arrange for the attendance and make safe of all out of hours emergency situations as well as being responsible for liaising with other Authority or emergency services.
5. Energy Centre
The energy centre provides the District Heating service for Myatts Field North and is situated at the following address:
Myatts Field North Energy Centre
Akerman Road
London SW9 6SP
The District Heating service is subject to a dedicated Fire and Emergency Management Plan. The energy centre is managed out of hours via the E.on Customer service centre.
The Myatts Field North Energy Centre (Akerman Road) can be contacted on:
· E.on Customer Services 0345 302 4312
6. Emergencies
The structure and response times for emergencies mirrors the L.B. Lambeth civil Contingencies Plan. Regenter will work in partnership with the Authorities Emergency Response Planning service and take direction where an incident is deemed to be a major incident.
Emergency incidents will be responded to at three different levels, depending on the initiating event or subsequent assessment.
· Level 1 Response
This is the standard response to most activities including out-of-hours. The response will be managed by the maintenance contractor (Rydon Maintenance Ltd), supported as necessary by the Housing Management service (Pinnacle-psg).
The Regenter call centre will be responsible for co-ordinating the above response where the incident occurs out of hours.
· Level 2 Response
This response is required when an additional outside agency normally the Authority (for example in responding to temporary homeless provision), or the emergency service are required to attend.
The Regenter call centre will be responsible co-ordinating the above response where the incident occurs out of hours. This will normally involve contacting the Authorities out-of-hours emergency service.
It is expected that this level of incident will be notified to the Authorities Emergency Response Planning Service.
· Level 3 Response
This is deployed as a result of a major incident and will normally require a full multi-departmental response under the auspices of the Authorities emergency control centre.
Regenter will encourage that key members of staff take part in competency training provided by the Authorities Emergency response planning service.
7. Operational Management
In order to facilitate all levels of emergency response Regenter will maintain access to the following out of hours:
· Emergency equipment and access
· Emergency building services plan
· Resident occupation records
8. Key Contacts
The following provides a list of key parties who would need to be contacted in the event of an incident or loss:
Responsibility / Name / Contact number /Regenter
Call centre / 0800 0851230 (mobile)
0330 1239166 (landlines)
Call Centre Manager (Rydon) / Robyn Thorley / 0330 1239166
Call Centre Manager (E.on) / 0345 302 4312
General Manager / Mark Dibblin / 07912 395629
Construction Manager / Mike Tuck / 07730 761938
New Build / Murray Maunder / 07765 220773
Refurbishment / Cliff Yeend / 07919 335088
Housing Management / Bayo Igoh / 07850 316202
L.B. Lambeth
Emergency Services / 020 7926 1000
Client Nominee / Stephanie Hudson / 020 7926 3727
Use Website links
L.B. Lambeth www.lambeth.gov.uk
L.B. Lambeth
Metropolitan Police www.met.police.uk/lambeth
London Fire Brigade www.london-fire.gov.uk/FireSafetyCentreLambethFSC.asp
London Ambulance Service www.londonambulance.nhs.uk
Version control:
Number / Comments01 / Original version Sept 2013
02 / July 2014
This guidance has been produced by Regenter Myatts Field North Limited. If you require any further advice or guidance in respect of Business Continuity or emergency contingency planning please contact Regenter during office hours on 0203 664 1006.
If you require any further advice or guidance with respect of Regenter contingency planning or business continuity matters, the team can be contacted during normal office hours on: 020 3664 1006.
Mark Dibblin
General Manager
July 2014