MANAGEMENT 5320
Organizational Behavior
EMBA July 2010
Dr. David A. Mack
In any business, the greatest challenges that Managers face often are people issues. The manager’s primary responsibility is to work with and through people to accomplish the goals of the organization (whether it is a business firm, hospital, manufacturing plant, or government agency). This course will focus on effectively working with people and organizations to achieve the goals of the organization in a manner that benefits all parties involved.
Objectives of the Course:
During the session, the student will progress toward attainment of the following objectives:
1. Become familiar with the managerial process and its key elements:
2. Understand the effects of the total system (organization) on human behavior.
3. Comprehend the relationships between the organization and its environments (task, economic, technological, and social).
4. Recognize the applicability of management concepts to nearly all forms of organizational behavior.
5. Understand individual and small group behavior and the impact of organized collective behavior on the individual, the organization, and society.
6. Become acquainted with managerial decision-making through the study of typical situations in organizations.
7. Develop greater skill in decision making, particularly in human problem situations.
8. Develop a personal philosophy of managing employees that will enable one to perform effectively as a leader and manager.
Required Text and Study Materials:
One text, seven management cases, and a few exercises and instruments will be used in the course. The text is:
t
Debra L. Nelson and James Campbell Quick, Organizational Behavior: Foundations, Realities, and Challenges, 6th edition, Thomson/South-Western, 2006.
The Management Case Studies are:
Lane, Nicholls and Ellement, Ellen Moore (A): Living and Working in Korea Product#: 97G029
DeLong, Ager, Brackin, Cabanas, and Shellhammer, Proctor & Gamble: Global Business Services Product# 404124
Roberts, Johnsonville Foods Product#: 393046
Heskett, Southwest Airlines – 2002: An Industry Under Siege Product#: 803133
Quelch and Jocz, Google in China (A) Product#: 9510071
Quelch, Google in China (B) Product#: 9510110
Slaughter, Everatt and Xiaojun, Intel in China Product#: 99C007 (do not need to purchase, will
be distributed later)
Mack and Quick, EDS: An Inside View of a Corporate Life Cycle Transition **
** A copy of the EDS case can be downloaded from my web site (http://management.uta.edu/Mack) under the course section for MANA 5320. All other cases can be purchased from the bookstore at the student rate.
Additional exercises and instrument materials will be distributed in class or used from the
Nelson and Quick text.
Instructor: Dr. David A. Mack
Office 302 Business Building
Phone 817-272-3085
Fax 817-272-2073
Web Site http://management.uta.edu/Mack
Course Requirements:
The final course grade will be determined by a weighted average computation of scores on quizzes, class discussion and participation, and a final case exam. Weights for these items are as follows:
Quizzes (3) 45 percent
Final Case Exam 45 percent
Class Participation 10percent
Quizzes will be multiple choice/or short essay in format and cover cases and related text chapter material. Four quizzes will be given with the highest three scores used to determine the final course grade.
Alternative frameworks for analyzing these cases will be discussed, and case briefing sheets will be distributed prior to the case discussion. The final exam will be a case analysis with questions to be completed in groups on a take home basis. Everyone in the group will receive the same grade on the exam. The final exam case will be discussed at the close of class on the final day and answers will be emailed to the instructor within one week.
We will likely use groups to explore the cases and to perform several exercises. Groups will remain intact for the entire course.
Instructional Format and Methods:
In developing a rich learning environment and approaching the course objectives, the sessions will follow a format that encourages active participation in discussing and analyzing management concepts and study materials. In addition to brief lectures, the class will consist of case discussions and participation in activities such as completing behavioral instruments and engaging in group decision-making tasks. These instruction methods emphasize learning through study, practice, and feedback both on an individual basis and in group or team activities. A significant percentage of class time will be devoted to case discussions and experiential exercises.
The course instructor will lead case discussion rather than groups making oral case presentations.
Schedule of Classes, Cases, and Text Readings:
The following is a tentative schedule of cases and reading assignments. At the end of each text chapter, you will find a skill building or self-assessment exercise. You may wish to take a few minutes after reading the chapter to complete the exercise. While efforts will be made by the course instructor to relate text readings, case discussions, and lectures, the student is ultimately responsible for learning and integrating the course content.
Quizzes will cover specific cases and chapters of Nelson & Quick. Because the cases were not written for linkage to the text, we will deviate from the text chapter sequence. This should not cause problems, as chapters are somewhat self-contained.
Course Schedule
July 19 Overview of course, Chapters 1, 2 & 3
July 20 Chapter 4, Case: Google in China
July 21 Chapter 9, Case: Proctor & Gamble
July 22 Quiz 1 (Chapters 1, 2, 3, 4, 9, Google in China & Proctor/Gamble)
Chapter 5
July 23 Chapter 16, Case: Southwest Airlines
July 26 Morning: Field Trip
Afternoon: Chapter 13, Case: Ellen Moore
July 27 Quiz 2 (Chapters 5, 13 & 16, Southwest Airlines & Ellen Moore)
Chapter 15
July 28 Chapters 8 & 10
July 29 Chapter 12, Case: EDS
July 30 Quiz 3 (Chapters 8, 10 & 12, 15, EDS)
Chapter 11
August 2 Chapter 6, Case: Johnsonville Foods
August 3 Chapters 14 & 18
August 4 Quiz 4 (Chapters 6, 11, 14 & 18, Johnsonville Foods)
Final Exam Assignment: Intel in China