Name: Bradley Seymour
Work Placement Booklet
Information Technology Division
July 2007 Version 1
Copyright © by Woolworths Limited
Work Placement Booklet
Welcome to Woolworths 3
Working at Norwest 8
Woolworths IT Division 15
IT Work Placement Program 17
Day One 19
Day Two 23
Day Three 31
Day Four 37
Day Five 42
Glossary – Acronym Dictionary 52
Welcome to Woolworths
Welcome to the Woolworths IT Division. This booklet contains information about Woolworths Limited and also information specific to the IT Division that will assist you throughout the duration of your work placement. You will also find an outline of the daily activities that you will be taking part in as part of your work placement here at Woolworths.
About Woolworths
Woolworths Limited is an Australian retail company made up of a number of businesses all providing our customers with quality, range, value and everyday low prices. We are built on a passion for retail, attention to detail, working hard, ensuring the safety of our customers and our people, and having fun!
Our mission is to deliver to customers a better shopping experience each and every time! Our vision and values are known as 'The Woolworths Way'.
Our Story
Since starting out nearly a century ago, Woolworths has changed the face of Australian retailing. Beginning as a single basement store in Sydney, Woolworths now has a shopping centre in almost every metropolitan and regional centre of Australia. Every day, we offer fresh, superior quality fresh food to millions of our customers nationwide. Our supermarkets are part of the wider Woolworths Limited Group - which is the second largest private employer in Australia, and we have more than 320,000 shareholders.
Just how did Woolworths become such an Australian household name? Take a look at these key milestones in our history:
1920s
In December 1924, Woolworths' first ever store - the Woolworths Stupendous Bargain Basement, opened in the old Imperial Arcade in Pitt Street, Sydney.
1930s & 1940s
Woolworths grew rapidly, and had soon acquired a chain of stores: 31 in Australia and 9 in New Zealand. Throughout the Depression, Woolworths looked after Australians by continuing to grow with new stores and employ local workers. Woolworths also encouraged manufacturers to continue to develop their production facilities - leading to an increase in the amount of Australian-made goods sold through Woolworths stores. Twenty five new Woolworths stores opened in the first months of World War II.
1960s & 1970s
During this time we pioneered the supply of a wide range of low price, quality merchandise to rural Australia - especially to remote areas such as Alice Springs and Darwin.Diversification into fresh food led to the opening of Woolworths' first Food Fair Store, and soon became one of Australia's biggest retailers of fresh fruit and vegetables.
1980s
During the 1980s, Woolworths became established as the "Fresh Food People" - with a commitment to delivering quality fresh food to their customers. In 1985, Woolworths acquired Australian Safeway. Woolworths had now become the market leader in grocery sales, serving up to 10 million customers per week. In just two years, profit rose from $8 million to an incredible $136 million.
1990s
In 1993, the $2,450 million Woolworths' share float was the biggest in Australia's history. The 1,000 million shares on offer were quickly snapped up by more than 33,000 investors, many of them everyday Australians - including 19,000 Woolworths' employees.
2000s
Today, Woolworths is a household name. We have over 700 supermarkets and serve over 13 million customers Australia-wide, each week.
Everything we do is driven by a commitment to providing customers with the freshest produce, the best prices and the best possible service.
As the "Fresh Food People", the scale and quality of our fresh food offering is unrivalled by other supermarkets, and we have made it our mission to source the very best farmers and growers Australia has to offer. We also continue to offer an extensive range of affordable, everyday grocery items from trusted and well-known brands.
Our staff are passionate about customer service. We strive to help our customers enjoy fresh, healthy food whenever possible by offering expert nutritional advice, useful food handling and safety information, and delicious recipe suggestions.
Woolworths is continually looking toward the future - exploring new and better means of delivering superior quality and everyday convenience. This commitment extends to the community and environment - through our support for various charities and a wide range of initiatives to help achieve a better and more sustainable environment.
To this day, Woolworths remains a down-to-earth, honest Australian Company, dedicated to providing customers with a convenient and enjoyable shopping experience - each and every time.
Our Brands
Our major brands are;
Ø Woolworths Supermarkets
Ø Safeway
Ø Caltex/ Woolworths Petrol
Ø Dick Smith Electronics & Powerhouse
Ø Tandy
Ø Dan Murphy's
Ø Beer, Wine & Spirits (BWS)
Ø Big W
Ø Food Town (NZ)
Ø Countdown (NZ)
Ø Woolworths (NZ)
Ø Croma (India)
Our Shareholders
Woolworths Limited has over 300,000 shareholders, plus around 50,000 employee shareholders - which makes us one of the largest employee ownership corporations in Australia! Over 90% of Woolworths Limited shareholders are 'mums and dads' holding 5000 or fewer shares.
Our People
Woolworths employs around 175,000 people. Some 50,000 of our employees are in rural and regional areas. We train more apprentices than any other company in Australia!
Our Sales
Woolworths Limited has annual sales of over $38 billion.
What We Stand For
Our vision and values are known as 'The Woolworths Way'. The following information will help you understand a little more about what we focus on as a company.
Why we're here
We are here to deliver a better shopping experience to customers' - each and every time!
What we do
We're a great Australian retail company made up of a number of businesses all providing our customers with quality, range, value and everyday low prices. We're built on a passion for retail, attention to detail, working hard, ensuring the safety of our customers and staff, and having fun. We're focused on continuously refreshing and improving our business and our people.
Who we are
We take pride in ourselves - we DO make a difference.
We're a team working towards a common goal, and learning from each other through coaching and listening.
We live by mutual respect and honesty.
We encourage initiative, recognise and reward success and create an environment where everyone can succeed.
Who we serve
Our customers come first. We're committed to understanding their needs and exceeding their expectations
We work to make every community we belong to, a better place.
Our suppliers are valuable partners - we share ideas and information.
We provide more than 300,000 shareholders with the greatest possible return on their investment.
What we believe
Integrity
We're proud of our record of doing the 'right thing' and always encourage others to do the same.
Retail Passion
We have a passion for what we do. We're real people in real jobs, doing real work.
Open Communication
We're approachable. We share information. We value different points of view, ask questions, listen effectively, speak thoughtfully and let ideas live. We say it like it is.
TEAM
Our team is over 175,000 strong. We've all got a part to play and a contribution to make.
Together Everyone Achieves More.
CARE
Customers Are Really Everything. We're always directly serving customers or helping those who are.
Change
We initiate and embrace it. We're constantly looking to improve our business.
We're all accountable. We take individual responsibility. We strive to live these values at all times. /
Working at Norwest
Below, you will find some important information regarding the Norwest site. Some of this will be covered during your company induction which is scheduled for your first day with us;
Finding a Norwest Location
To enable us to easily identify different areas of the Support Office, all spaces have a unique naming convention.These names use the same 'formula', makingiteasy to locate people and spaces at Norwest.
The naming conventions also work in conjunction with the signage in the Office, enabling you to easily find your way around.
(Example desk location)
You will find signage on each of the poles in the aisles that will assist you with finding desk and meeting room locations. Each floor is divided in to four rows - A,B, C and D and then numbered from 1 - 7.
Key Contacts for employees
Norwest Numbers
Woolworths Switch: ext. 50000
BIG W Switch: ext. 80000
IT Help Desk: ext. 50500
BIG W IT Help Desk ext. 50555
Facilities Mgt: ext. 51013
Mailroom: ext. 57566
Security: ext. 50099
Academy: ext. 57456
Bulk Printing: ext. 58424
Catering: ext. 50101
Fitness Centre: ext. 50100
Reception: ext. 99
WW Store: (02) 8814 5211
Human Resources - IT Division
For all queries relating to Human Resources, please contact a member of our team below;
Human Resources Manager Michael Stoddart (02) 8885 4056
Remuneration & Benefits Kerrie Brophy (02) 8885 4224
HR Specialist Glenn Cutts (02) 8885 1097
HR Officer Erin Lundy (02) 8885 2767
HR Officer Sally Pozzobon (02) 8885 4268
Recruitment Yasmin Allam (02) 8885 4003
National Payroll QLD 1800 654 112
Mail at Norwest
Mailroom
The mailroomprocesses the mail for our stores(WoolworthsSupermarkets region 6, 7 and8and BIG W nationally), between regional/support officesand within the Norwest Support Office.All couriers are also managed by the mailroom.
The mailroom is on the Ground floor of West Wing. This facility is open from Monday - Friday between 6.00am and 5.30pm
Addressing Mail at Norwest
Internal Mail
Internal mail should be posted using yellow internal mail envelopes and addressed using the following format;
Team Member's name
Specific Support Office
Division & Department
Wing - Level
Norwest
External Mail
Postal Address:
PO Box 8000,
Baulkham Hills NSW 2153
External mail should be addressed to our above postal address at Norwest, with your personal details included as follows;
Name
Woolworths Support Office
Division & Department
Wing - Level
Please note: The Support Office's street/ delivery address is 1 Woolworths Way, Bella Vista, NSW 2153
Phones at Norwest
Features
There are 4 phone modelsat Norwest, each offering various features to meet different needs across ourbusiness.
Ø Voice over IP (Internet Protocol) technology
Ø Large screen which displays the time, date, caller ID and the line/call status
Ø In built help menu
Ø 2 programmable buttons providing access to 2 phone lines or frequently dialled numbers.
Ø Speaker phone function- available in offices, meeting rooms and quiet rooms only.
It is important that you answer a ringing phone as quickly as possible within the workplace to ensure that our callers are not inconvenienced and kept waiting. We do have voicemail activated within the building for use when you are away from your desk - please ensure that you listen and respond to these messages as soon as you return your desk.
Making an Internal Call
To dial an internal number, please use the last 5 digits of the extension you wish to dial (eg. Phone number is 8885 1111, please dial 51111 to contact this extension).
Making an External Call
To dial an external number, you will need to dial zero to get a line out and then the phone number of the person you wish to contact.
Emergency Evacuation at Norwest
It is vital that you are aware of the procedures to follow should there be an emergency within the building whilst you are on site. The below information will assist you in understanding the procedures to follow in the case of an emergency. This will be covered in more detail during your off-job Induction course.
Emergency Evacuation Procedures
In an evacuation, please note:
Ø If you see a fire or another potential emergency please contact the fire brigade on 0-000 and also the Chief Fire Warden Shane Fradd (x51024) or Deputy Chief Fire Warden Luke Hancock (x53415)
Ø If the evacuation is a result of fire never shout "FIRE" as this could cause panic.
Ø The tone “Beep, Beep, Beep”, is an alert signal. Your floor Fire Wardens will direct you on what to do should an evacuation be necessary.
Ø The tone “Whoop, Whoop, Whoop”, is the evacuation signal. Look for your floor Fire Wardens and follow their directions to evacuate the floor.
Ø Do not return to your desk to collect personal belongings.
Ø Move calmly and quickly to the nearest safe exit.
Ø Use stairways and keep close to the walls in case stairs have been weakened.
Ø Lifts must not be used.
Ø Go to the nominated assembly point (see information below) and remain there until you are advised what to do.
Ø NEVER RE-ENTER the building for any reason until the fire brigade or police give clearance. Fire Wardens will advise when it is safe to re-enter the building.
Ø To comply with legislative requirements we test the emergency evacuation tones. When testing of the signals occurs, a brief announcement over the PA will be given before the signal tone. While testing the equipment you may continue working and will not be required to leave the building.
Ø In the event that a genuine emergency occurs you will be directed by the appropriate fire warden. Please do not evacuate the building unless you are told to do so.
Emergency Evacuation Assembly Points at Norwest
In the case of an emergency requiring evacuation, team members should follow the directions of their fire warden and go to their evacuation points. These are:
West Wing
Across Woolworths Way,in front of the Di Lorenzo tile shop
East Wing
Grassy areabetween the building and Norwest Boulevard
North Wing
Multi hard court surface
First Aid at Norwest
If an accident does happen in the workplace, quick action can often save serious injury.