Title: No Refill/PA/Clarification Response in 7 days SWI / Date: 5/15/2013
Departments who must adopt: Pharmacy / Operators who must adopt: Rewrite Desk Pharmacy Tech
Task # / Task description (include handoffs TO, and signals FROM, other staff, to complete task) / Task time
1. / Log into cclink, click on “Telephone Call” and enter patient’s name and/or date of birth to search for patient. Then add PCP. If this is a Mental Health Provider it must be faxed to their mental health clinic site.
2. / Click on appropriate patient.
3. / Under Contacts Section:
· Contact: click “other”
· Type: click “incoming” and click “telephone”
Pharmacy: select correct retail pharmacy
4. / Under Visit Information:
· Reason: click “medication problem”
5. / Under Documentation:
· Create Note: Transcribe the message from the retail pharmacy, include the medication in question and the recommending medication alternatives if the pharmacy provides them in the message.
Enter Smartphrase: type “.firstescalation” at the end of the message.
o This will populate :“This RX request was originally sent 7 days ago. We have not yet had a response. Please refill or advise regarding (name of medication). Thank You, RWD”
6. / Under Routing:
· Route as: click on “Patient Calls”
Recipient:
A. For Refill/PA Requests: Look for at the top of the screen for “PCP.” Then look at print out on wall for the LVN Health Home Coordinator that is assigned to that PCP. Put the LVN as the recipient, NOT the PCP.
B. For Clarification Requests: Send message to the prescriber.
7. / Close chart by clicking “x” in upper left corner.
Takt time: / Cycle time: (enter observed cycle time or sum task times)
NOTE: Pictures showing the appropriate actions in sequence and by step are strongly encouraged. Attach as needed.
Sponsor/process owner: / Origin: / Version number:Page ___ of ___