Job Description

Job Title:Wintel Server & StorageAnalyst

Reporting to:ICT Wintel Server & Storage Manager

Details
The ICT Server & Storage Analyst will join a team responsible for supporting and strategically managing the SLC server and storage infrastructure. You will be responsible for the support and implementation of hardware and software standards for the Wintel, VMWareserver and storage estate, and ensuring ‘best practice’ standards, policies and procedures are followed.
You will be required to ensure that you keep abreast of new technology developments and providing in-house training where required.
Job Purpose
  • Provide 3rd level technical support for the Wintel Server and Storage estate in support of SLC’s corporate, departmental and individual objectives.
  • Ensure the Wintel Server and Storage infrastructure and associated technologies remain current, supported, highly available, operate efficiently, perform within agreed targets, and deliver a secure platform on which SLC can carry out its business.
  • Provide 3rd line specialist support to users of the system, working in collaboration with other operations and wider technical community in order to diagnose and fix service affecting issues.
  • Liaise with other operations teams and the wider technical community on design, implementation, and transition to BAU operation of new server and storage infrastructure
  • Adhere to service improvement initiatives to ensure the server estate is current and supportable
Key Accountabilities
  • Contribute to the provision of 24x7 support of services for Wintel Server and Storage estate (including during on-line day and participation on on-call rota)
  • Perform fault resolution and root cause analysis, ensure root cause is understood and service impact is minimised.
  • Provide input to the technical design and assist with project build activity, ensuring adherence to standards and infrastructure is fit for purpose & supportable
  • Ensure security patching process is adhered to and all software/firmware versions are at an appropriate level.
  • Ensure department standards for data and system protection are adhered to and that the necessary backups are being performed regularly
  • Ensure platform standards are adhered to and new standards agreed and documented as appropriate.
  • Ensure standard documentation procedures adhered to; ensuring the creation of quality support documentation for all services.
  • Manage change into the infrastructure platforms, following change process.
  • Participate in business continuity and disaster recovery planning and activities
  • Keep up to datewith new technology and propose improvements to current and developing server and storage technologies and techniques
  • Ensure priorities are met and assigning project work to ensure achievable delivery
  • Undertake tasks as assigned as appropriate by Line Manager
Essential Skills / Experience / Qualifications
  • Experience working in an large, corporate ICT infrastructure support environment involving 200+ virtual and physical windows servers supporting a 1,000+ user environment
  • Must have strong hands-on technical knowledge of Wintel, Citrix, VMWare and SAN Storage technologies
  • Working knowledge of networking and virtualisation technologies, products and protocols
  • Good analytical skills
  • Strong customer orientation
  • Hands-on technical experience of server, system, data and database backup technologies
  • Strong analytical and critical thinking skills
  • Strong organisational, time management and prioritisation skills
  • Stronginterpersonal skills with the ability to interact and communicate effectively across all levels of the organisation
  • Exhibits flexibility, initiative and self reliance, and willingness to become a go-to person for Wintel and associated technologies to support both project and operations
  • Excellent knowledge and experience of administering and supporting Windows Server (2003, 2008 & 2012) and server clustering, both physical and virtual (min 3 years demonstrable experience)
  • Excellent knowledge and experience of administering and supporting VMware ESXi5.5 & 6 (min 3 years)
  • Wintel Patching methodologies including applied experience of using WSUS (HEAT/LEMMS a bonus)
  • Strong knowledge and experience of administering and supporting CitrixXenApp 6.5
Desirable Skills / Experience
  • Bachelors Degree/HND in Computer Science/Information technology or equivalent
  • Enterprise anti-virus administration and support experience
  • Knowledge of other server technologies, particularly Unix, desirable
  • Knowledge and experience of administering and supporting Legato Networker and VEEAM (advantageous)
  • Experience of working with HP OneView
  • Experience of working with SCCM
  • Experience with automation & continuous integration
  • ITIL Foundation desirable
About SLC
Student Loans Company is a non-profit making Government-owned organisation set up in 1989 to provide loans and grants to students in universities and colleges in the UK. We are responsible, in partnership with Local Authorities in England and Wales, the Student Awards Agency for Scotland, the Education and Library boards in Northern Ireland, the Higher Education Institutions and HM Revenue & Customs, for student support delivery in the UK.