MABUNDA PATRICK MUZIWAKHE
IT Support Engineer
Cell Number: 0715574130
Email Address:
A confident and reliable IT Support Engineer with practical experience of working with computers with more than 200 users and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.
Now looking to further an already successful career by working for an ambitious and expanding company.
Personal Details
Full Names : Patrick Muziwakhe
Surname : Mabunda
Gender : Male
Age : 25
Identity Number : 9210175788088
Nationality : South African
Home Language : Tsonga
Other Languages : English, isiZulu, Setswana, Swati, Ndebele
Race : African
Marital Status : Single
Work Experience
IT Support Engineer/Active Directory Admin – Premium Ideas – October 2015 – October 2017
· Give support to Domain with more than 200 Users.
· WAN and LAN Support
· Active directory administration and support (create users and computer account , add , remove , update , reset password , create emails)
· Installing and operating Windows desktop and server operating systems such as windows 7/8/8.1/10 and windows server 2012
· Crimp network cable, troubleshoot a switch , LAN and WAN related issues, 3G,IPCONFIG,PING,TRACERT, VPN
· Applying TCP/IP networking protocol and other protocol such as SMTP, HTTP, FTP
· Hardware maintenance and repair.
· Local and network printer support
· Remote Desktop Connection(MSTSC) to Server and computers on network
· Assisting the network manager with support requests
· Ensure computer hardware is safe & complies with health and safety legislation
· Configuration and testing of any new hardware and software.
· Configuration of Emails on POP3, Exchange 2003, 2007 ,2010 & 2013;
· Respond to calls from new and existing clients, diagnose and fix over the telephone where possible, or at the desk side. Supporting Hardware, Network, Desktop applications including MS Office 2007/2010and 2013
System Support Intern- Gijima Technology People- January 2015 – October 2015
· Configure client’s equipment such as laptops, desktop and tablet for windows
· Connecting users to local and network printers
· Network troubleshooting using command such as ping, ipconfig, telnet
· Configure software
· Configuration of Emails on Microsoft Outlook 2007 ,2010 & 2013;
· Provide training to clients in the use of systems and applications such as Microsoft Office 2007/2010 and 2013
· Obtain general understanding of OS and application operations related to company offered services
· Perform regular updates of servers
· Research and learn about new software in the market that relates to the organization’s functions
· Provide client support and technical issue resolution
Other Companies Supported while in Premium Ideas
Morvest Business Group - Help Desk
· Provide 1st and 2nd line support
Advocate Solutions – IT Service Desk
· Call logging using Remedy
Skills
Microsoft Office, VMware, Virtualization, Electronics, SQL, System Analysis, Programming (C++, Assembly, Java, C#), Script (HTML, BASH, Visual Basic, PHP), Run Command such as Mstsc, regedit,Msconfig, cmd.
ACADEMIC Qualifications
· Institution : Tshwane University of Technology
· Qualification : National Diploma in Engineering Computer Systems (2015)
Certificate
Certificate / Company / YearCompTia A+ / Gijima / 2015
CBP - Project Management / Premium Ideas (Isolve) / 2016
MTA–MICROSOFT TECHNOLOGY ASSOCIATE / Gijima / 2015
REFFERENCE
Premium Ideas
Name: Praise Mpofu
Position: System Administrator
Mobile: 06020729849 /0109800549
E-mail:
Gijima
Name: Kerry Brooks Scheepers
Position: Project Administrator -ICT Skills Development
: Human Capital Development
Tel:+27 12 675 5491
E-mail:
Tshwane University of Technology
Name: Ms. LC Koekemoer
Position: Department Administrator
Tel: 012 382 9812/9671
E-mail: